Air Europa Reviews 

After many years using American Airlines didn't have any other choice than use AirEurope. Unfortunately very bad experience. Awful customer service totally disorganized during check-in. They charged everybody on the airplane 120 USD for each carry-on. I called to reserve the seats with more leg space, they confirmed that to me and the seats didn't have more leg room. The food was terrible. My worst flight ever so far. One of the worst airline companies, that I ever used. I will definitely not flying with Air Europe ever again. I don't recommend to anybody.

This has to be one of the worst airlines on the planet and is an absolute disgrace to the industry and Spain. Like many others I was given a voucher after they cancelled a flight due to covid and trying to get that repaid is beyond a farce. Emails ignored phone calls a waste of time as some snotty rude ignorant takes the call and last call I made they suddenly couldn’t speak English. So I conversed in Spanish and they hung up on me. Hearing stories of people waiting over 2/3 years to be repaid and not given any opportunities to complain or elevate. So we have no idea when or if we will get our money back yet they continue to operate and advertise.

So doing my best to write regular negativity on their advertising social media and suggest others do the same. Not even worth one star this crappy badly managed airline and if they can’t pay their refunds are they paying for maintenance on the aeroplanes.

I am trying to get a refund back after they exchanged my original ticket with a voucher since the beginning of pandemic. Customer service is not helpful at all and on top of that they are rude - they hang up on calls even after waiting for an hour to reach them. Specifically the agent called Lorena! There is no way to raise a complaint form on their website as it does not even open. Their refund processes is not written down anywhere and the agents keep saying that the refunds take around 6-8months after being requested. What a service! Do not ever purchase a flight ticket from them.

DO NOT BOOK WITH AIR EUROPA absolutely terrible service, can't get through to customer service unless you wait an hour plus, flights always delayed/cancelled/times changed, cannot recommend staying away from them enough

Air Europa staff are rude and unhelpful , how a manager does not pick up on their dreadful attitude is beyond me. It’s as if they don’t care if the airline loses any good reputation. Cramped seats on a par with short haul cheap flights , but for travel 14+ hrs to Argentina via Paraguay. No water provided, you pay for that , that’s if you’re lucky to find a flight attendant who’s motivated enough to sell you one. One meal in 14+ hrs , you pay for headphones. I could go on but read other reviews, they mostly all say the same; avoid Air Europa.

I booked a return ticket to Spain in March ‘20. Understandably the airline cancelled the flight. I requested a refund and was offered vouchers. I refused the vouchers and the company said I must wait for a year to be able to get my full refund back. 2 years on. No contact, No money I want my £200 refunded. Sad to resort to a Google review. SUEAHE. Disgusting service.

Received a voucher with refund option, but they offer no way to reimburse. Contacting them is impossible

Useless company and useless customer service.

Booked a flight through a 3rd party. Flight was cancelled, Airline said i should receive my money back but i had to ask the 3rd party about it, they told me the airline has to initiate the reinbursement. Since then theyve been quiet. calling is useless because youre waiting for 2 hours just to get kicked out of the line, emails dont get any respons. at this point i rather see them go bankrupt than my money back

Have to echo everyone else's reviews. I booked a flight directly on Air Europa's website London to Medellin, firstly when I went to purchase it wouldn't work with my card then suddenly the payment page refreshed and the price went up £200. When I finally managed to find the same price (after searching for an hour) their website kept glitching and as such saved my surname twice in the booking. At no point while booking did it ask me to confirm my details or giving me a chance to see the mistake and it wasn't until they sent through via email that I could see it. As soon as I saw it I rang customer services, they informed me 'yes this can happen' but that if I wanted to change it I would have to pay €150 despite their website being at fault. The only other option they gave me was to cancel my booking but only if I rebooked with them on the phone, the same flight was no over £200 more expensive. I was extremely unhappy with the customer service. The woman on the phone was rude. She refused to let me talk to the supervisor, refused to correct their mistake (simply just removing on of the duplicated surnames) or to refund me without having to buy a new flight. I would avoid at all costs, I'm just hoping the new flight I was forced to buy isnt as awful as their customer service/ website.

For starters, the Airline was offering money and hotel for any whom offered to stay until the next day flight. We did not accept as we needed to travel. 30 minutes prior to take off, the Airline bumped us, as we had not boarded by then and closed the flight. Refused to allow us to board and said the ticket office would replace our tickets for the next days flight. My 7 year old daughter was crying as we were denied boarding and the rude gate
attendant, whom I regret not taking her name said to her " this is your parents fault , so don't cry" I asked to her why the she said that to my daughter and she began to insult me with nasty words that I do not want to repeat and requested we leave the international terminal. My 7 years daughter kept crying because she was scared about not being able to come home and for the screaming and insulting of this woman with me. It took us over 1 hour to get to the other terminal ticket office. A most horrible experience ! The ticket office, the attendant said we had to pay for a 1 way ticket for each passenger as it was our fault for not boarding plane 1 hr prior to take off. We explained all that had happened and she said she was doing us a favor and providing us a discount, and that one way tickets were 3 time more expensive . That paying for new tickets were the only option. By the way they have more people in line with the same problem. Horrible experience! I will never use Air Europa again and we do not recommend it to anyone.

My flight was cancelled with no other option provided. 500 CHF to the sink. Unexisten customer service... no email available and days of call to the only channel available (phone number 911 40 15 01) to eventually get cut over and over again. A flight was cancelled and no other option was offered, simply vanished. NEVER AGAIN (Booking ref - K3V5MG)

The crew is the problem, the airline has brandnew and comfortable airplanes, but the service onboard is terrible, in general the flight attendents, are rude, grumpy, and give the feeling they’re not interested in providing an excellent service at all, this arrogance always pisses me of enormously when i fly with them, the food is the worst in the industry in my opinion ,i wouldn’t feed it to my dog, Why not offer more and fresher food that you can pay for?

Wziting from 2 years

BEFORE booking our tickets with Air Europa, we called to make sure our pets could fly with us. The person provided incorrect information and the pets could not fly. But hey, it was their mistake, so we figured they would be reasonable. The only reason we booked with them was for the dogs after all.

When I called to let them know they had made a mistake, they replied they had not, I had. They refused any refunds or credits. They said they are "sales representatives there to sell." In other words, they will say anything to you to get you to buy something even when they know it is useless to you.

The customer service team then proceeded to tell me repeatedly they "did not know why I bothered calling if I already knew what I was going to hear." Then, in the most amazing scumbag act, they tried to sell me the reservation for my dogs, despite us having a conversation about the dogs NOT BEING ALLOWED TO FLY. Then, when I asked to speak to the manager, they said no. Simply no, because...no.

So there you have it—1,300 Euros lost and 4 hours spent with the worst customer service on the planet. They will take your money and then not provide the service they promised to provide. Plenty of other airlines provide better services at cheaper prices.

Worst airline ever! Still no covid refund after 2 years (1200 euros!). Customer service is ridiculous. You have to wait for an hour on the phone and then nobody can answer your question and they just hang up on you. Do not trust them.

Horrible Experience. Stay VERY far away from this company. I decided to give Air Europa a try as the price difference with KLM was a few hundred euros. NEVER again. What a horrible experience UX of the website, the pre-booking, changing seats, getting a refund, calling into the contact centre.
All terrible. I'm afraid this company even received funding from the EU to stay afloat in COVID times. What a waste of money.

After all the reviews on this website management should draw their conclusions: Pay back your salary of last year's horrible performance and leave. NOW.

I would give 0 starts if I could. What a horrible horrible company! They are thieves, literally! Like thousands of other costumers of this pathetic airline, I've been waiting for 1,5 years for the refund of my cancelled flight. They don't answer the phone and when they do, they just tell you they are not capable of answering my questions, so they transfer the call and then HUNG UP! They told me that the refund is in process...ok then, how long is this going to take? i want real answers! I really hope people realise that they can't trust this company and go to another airline. I cannot stress enough how saving a few bucks (for an uncomfortable flight) is really not worth it! STAY AWAY!

This is the worst Airlines ever. Could not check in online, called a dozen times and the call would drop, and when I arrive at the airport, the crib service is not available because of that. I had to fly 10 hours with my baby on top of me. They should close and all fired for their irresponsibility

They are horrible just horrible. Customer service is non-existent and once you do get a hold of them they make false promises and never get back to you. Cancelled our flight hours before without notifying us and then continues to not reimburse us for ANYTHING.

I got SCAMMED with AIR EUROPA.Me and my wife never were able to board the plane flight UX1150 on 11/15/2021 from Lisboa to Madrid. They state I needed the QR code to enter Madrid and explained I had issues online doing it and customs told me they can resolve it and never did BEWARE. They left me in Lisboa and offering me 2 tickets me and my wife to fly on another plane. What a SCAM AIR EUROPA SHAME ON YOU. I ended buying 2 tickets gladly from Lisboa to Madrid with IBERIA with no QR code problem I was given a paper to fill in plane and turn it in Madrid. Really simple THANKS IBERIA. AIR EUROPA are SCAMMERS from all the reviews I've seen.BEWARE!!! BEWARE!!! BEWARE!!! AIR EUROPA SCAMMERS!!!!!!!!!!!!