AirAsia Reviews 

The worst airline ever to book with we booked to go to Bali in October and they’ve cancelled our flight three times the last time they cancelled it they said they cancelling and there will be no more flights until further notice. Trying to get my refund now since June 21 I’ve been trying to get my refund nothing Speaking to the robots useless not helpful at all if anything please do not fly with this airline they don’t pay you back your money they give you the option to get a refund, but actually, they don’t give you back your money . They keep on dragging the process.

I had a very disappointing experience with AirAsia Duty Free.

My order failed, but my credit card was still charged. I provided screenshots clearly showing that the transaction was completed, not pending, yet AirAsia repeatedly replied with a generic response saying the payment had failed in their system and that they had not received the money.

They simply told me to contact my bank. My bank confirmed they cannot do anything unless I report it as an unauthorised transaction, which would require blocking and replacing my credit card—all because of AirAsia's payment issue.

Instead of properly investigating the payment or checking with their payment provider, they refused to take responsibility and kept sending the same template response.

Very poor customer service. I expected much better from a company of this size.

Horrible airline!!!
My flight was canceled due to the war in Abu Dhabi, so I asked for a refund. They lied to me for five months and ultimately gave me nothing back. They didn't even offer me a voucher. They stole my money and are living happily ever after. Horrible! Avoid these irresponsible thieves.

I experienced a serious issue with my booking that prevented online check-in. Despite identifying the problem and contacting AirAsia X for assistance, the issue was never properly resolved. I was ultimately left to handle everything myself, spending considerable time and effort trying to ensure I could travel.

What made the experience even more frustrating was AirAsia X's customer support system. The AI chatbot is essentially useless for anything beyond basic questions. It was unable to understand or resolve my issue, yet repeatedly prevented me from reaching a human agent who could actually help. Instead of providing support, it created additional obstacles during an already stressful situation.

As a passenger, I expected timely assistance and a way to speak with a real person when the automated system could not help. Unfortunately, neither was provided. The lack of effective customer service and accountability turned a manageable issue into a major inconvenience.

To make matters worse, the aircraft appeared to be in poor condition and did not feel particularly well maintained. The lavatory was dirty during the flight. I informed a flight attendant about the issue, but no action was taken. Cleanliness is a basic expectation on any flight, and it was disappointing to see this concern ignored.

Considering the fare I paid, I expected a much better overall experience. AirAsia X is often marketed as a low-cost airline, but in this case the price was not especially cheap, and the level of service certainly did not justify the cost.

Very disappointing experience from start to finish. Based on this experience, I would not recommend AirAsia X.

(2 days ago) 22 July 2026 Worst customer service you would expect from an airline. I had 2 flights with them one of the flight I was 10 mins late for check in and staff members wouldn't even bother yo help out. 4 adults tickets for 2 trips were missed just because they didn't wanna check us in after 10 mins of check in time. Ridiculous service Ridiculous issue solving by their staff. Not matter if it's cheap airline still they need to consider better treatment for their customer.

I am expecting compensation for 8 tickets that were missed because of lazy staff members who didn't care and value their customers.

The worst airline service I’ve received. Everything is slow, charged me ridiculously high for 2kg. Their checkin machines don’t work and the staff is rude. Also delayed my flight.

Absolutely terrible experience. Very long delay, staff provided no information to the customers, very poor overall service.

Zero star. Horrible experience. What a shitty airline, I have been fighting for my refund since May 2026. I’m emotionally drained by their back and forth and different excuses every week, I’m so disappointed. It’s really a scammy airline using excuses to defraud customers. I will not advise anyone to book from this airline.

They cancelled my flight during the war and I opted for cancellation, they are now telling me that all their flight are non-refundable. Bullshit

Our flight got cancelled without any explanation and now we would like to change only the first leg of our flight. There are no options to do so, no contact details to speak to a real human to help us and absolutely no support at all. For an expense as large as a flight, there should be more support and help however there is absolutely nothing from the team at AirAsia. I will not be flying with this company again. Cheap airline but equally cheap support.

Air Asia Cancelled my flight as they stopped flying the route I was booked on and were therefore not able to offer me an alternative so they offered me a refund which I accepted. I have now been waiting 33 s=days for my refund and no sign of it. When you contact their customer service team their only explanation is that they are very busy and please wait longer. I have no idea when I will actually get my refund so will need to raise a chargeback with my credit card provider - very poor service all round.

Booking process for the extra bagguage please kindly put to your instruction if we need to put into seperate bag 14kg to 7kg-7kg in your instruction you didnt put it, when we are in airport in laguindingan staff they said need to seperate bag for 14kg and we dont have extra bag but we have extra kg for the hand carry and she said its not allowed and you need to pay for extra, we pay 14kg for nothing we pay double…

My Cebu-Manila flight was canceled in January, now it's July but there's no way to get a refund, I've tried so many times in many ways but it was all useless , Air Asia should be ashamed, damn them 😡 !!!!

SO BAD the seats are cramped with no space and the staff spit on the floor in the plane

AirAsia refused to let my wife board her Kuala Lumpur–Bangkok flight because of a small dent on the outside cover of her passport, even though the information page was completely undamaged. The staff claimed immigration would fine the airline, but we have traveled worldwide with the same passport on other airlines without any problems.

On another AirAsia flight from Bangkok to Cambodia, a passenger’s bag weighed only 7.2 kg, just 200 grams over the limit, yet he was charged $53 and forced to check it into the hold.

AirAsia also suggested that my wife buy another same-day ticket costing around $2,000. These experiences made the airline seem more focused on collecting extra money than providing reasonable customer service. Be very cautious before booking with AirAsia.

Despite checking in the day before our flight from Bali to Malaysia, they told us we couldn't take our carry-on baggage and needed to purchase extra baggage allowance. Due to an internet problem, the payment for the extra baggage allowance wasn't processed, causing us to miss our flight. We were then told to buy a new ticket and travel to Malaysia, where we could catch a flight from Malaysia to Istanbul. We bought another ticket, arrived in Malaysia, and were informed that because we had missed the first flight, we wouldn't be able to use the second flight either. Due to incorrect information, we had to buy tickets a second time from Bali to Malaysia and from Malatya to Istanbul.

A check in personnel, Bainthanizban T., solved our over baggage by giving us options and allowing us to decide with the information he had given us. So nice and kind.

"When flying from Chiang Mai to Bangkok with my family on AirAsia, the seat assignment we received was highly inconvenient, as the seats were spaced very far apart. Separating our seats while traveling with my mother, who is over 80 years old, represents incredibly poor seating management. I will never choose to fly with AirAsia again.

One of the worst flight experiences I’ve had.

The seats were extremely cramped, and the passenger in front of me would keep smashing their seat into my knees. The tray table was also dirty and appeared not to have been cleaned from the previous flight.

The worst part was how the crew handled a situation where I was already unwell. Before boarding, I informed the staff that I was suffering from severe food poisoning. At one point I used the toilet without realising we were approaching landing. Before the announcement to return to seats, flight attendants began knocking on the toilet door. I told them I was almost finished, but they continued banging harder, eventually unlocking the door and attempting to open it while I was still inside and I would have to force it closed.

When I came out, four flight attendants were standing outside the toilet giving me rude looks. Considering they were aware of my condition before boarding, the lack of understanding and professionalism was unacceptable.

I left the flight with sore legs, shoulder cramps, and back pain from the cramped seating. Between the poor cleanliness, uncomfortable conditions, and the way the situation was handled by the crew, this was an extremely unpleasant experience.

Worst airline I have ever experienced, cancelled my flights due to adverse weather (weather was fine), which made me stuck in Thailand for extra 3 days, they couldn’t accommodate me with my flights so they offered me a full refund and I had to book with another airline, since then I have been ignored and they have stolen my money, as soon as I mange to get through to a live agent I am completely ignored or the agent just ends the call before any discussion, please do listen to the reviews you see here and do not book with them, when your in the airport check the cancellation of flights on the flights board you will see almost all cancelled flights are air Asia, they are a scam company who will do anything possible to take your money and not return it.

This is by far the worst airline I've ever flown with.