airBaltic Reviews 899

Worst experience ever!

Booked a flight from Vilnius to Tashkent, Uzbekistan transiting through Riga. But Air Baltic will not allow me to select seats for the RIX-TAS flight because it is a "codeshare". They tell me to contact Uzbekistan Airways but Uzbekistan Airways tells me to contact Air Baltic to select a seat. It's a comedy of errors and Air Baltic customer service is useless and unfriendly. They tell me I will not even be able to check in online for my flight! I fly a lot and book many codeshare flights and never had any problem selecting seats or checking in online before. The only problem here is with Air Baltic- just a useless, third-rate company. Never again.

Had a really great flight back and forth to Riga. They really did a good job, very professionel and on time.

We used this arline for the first time departing from Madrid via Dusseldorf before arriving to Riga. When we were ready to take off before the doors were locked, we saw our luggage on the ground very close to the plane but for unknown reasons the handling staff did not put them into the plane. We talkd to the woman dealing with the operation and showed her our boarding cards and all what she said was I check you are in the plane. When we were taking off we could check our lugagge was left on the ground atthe airport. 3 days later we do not have any news from Air Baltic and our luggage has not been found.

Now they Only allow 8kg total Weight for trolley and underseat bag. Result 30euro fine for having 12kg.
I Travel On 6 flights every week and Baltic is the Only airline that has this poor service.
Traveling business checking in bagage is not an obtion. It takes time and that is a scarcety

Worse than Ryanair, WizzAir and EasyJet combined.

Worst Airline experience in Europe. Cabin stewards are so rude.

AirBaltic has recently become one of the worst airlines in the EU. Within the last 3 months we had three flights with them and guess what? One was delayed for 11 hours and we were informed just 3 hours before the departure (by the way their xcover insurance is a joke as they never cover and refund anything). Second flight was delayed 6 hours, and third flight was delayed two hours, but it affected the interchange in Amsterdam and we missed the intercontinental flight.

I will of course never use this airline again and suggest others to avoid this totally irresponsible airline.

Today: on Saturday 16 Augast was my flight with airbaltic and it was the most dreadful experience ever.My flight was from Tallinn to London at 17.00. Usually I use British Airways. Unfortunately BA doesn't fly to Tallinn. And only option was a Airbaltic. Flights was about 65-70%full. I had only 1 cabin bag and one hand bag. No cheking bag . Recently I had a surgery and doctor told me p
don't lift more tben 5 kg.
I went to checking , explained to the situation and ask if they kindly can chekin my little cabin bag for free.
Lady checked the wait 10 kg and told me that they don't do for free and I have to pay 60 euro. I didn't have a money and decided take my cabin bag to the cabin. When I came to the boarding she came with another lady and started attacking me that I have to pay for my cabin size bag because it can be only 8 kg and i have to pay 30 euros. I have been in the queue for boarding one of the last. All people's cabin bags infront haven been checked wait and sizes, on my.They threatening me that if I don’t pay , I can’t boarding. For extra 2 kg they changed me 30 Euros! I were shocked. It was unreasonable horrible behaviour from Airbaltic stuff. No humanity , no understanding, no kindness, completely NO. Airbaltic stuff has the most disgusting attitude towards the Passengers. To be honest I have been travelling from London few times a month mostly with BA. Very seldom using oter Airways. Like this time I haven't had a choice , Only Airbaltic flights available to Tallinn. Stuff Airbaltic made the most to feel you awfully sick, unrespected. On the board it very important to be hydrated , but Airbaltic never offered the water. All airlines always offering the bottle of water during the flight , but no Airbaltic.
When I decided to use the toilet , my seat was 6A, I went to front the aircraft, but stuardess refused to enter to the toilet , even ir was a free. She told me to.go to the back of the aircraft where was a 7 people waiting in the queue! It was the most disrespectful , ignoring airline stuff on the board of aircraft.
I am not surprised that Airbaltic has a worth reviews from all airlines! It is truly dreadful service every step with Airbaltic!

What about that highly advertised Starlink?
I flew like many times this year already and never had it on board. In which routes is it available? Where

I’ve been flying with AirBaltic for years and always appreciated their service. As someone with aerophobia, I choose airlines very carefully, and I’ve trusted AirBaltic for their reliability and modern fleet.

However, my recent experience was disappointing. After purchasing tickets from Madrid to Riga, I was informed that the flight was changed from AirBaltic to one operated by CarpatAir, a partner airline. I do not feel comfortable flying with CarpatAir and requested a refund, which was denied.

It feels unfair that AirBaltic can switch the airline after booking without giving passengers a real choice. Their marketing promotes a modern fleet, but this kind of switch feels misleading and undermines trust.

Unfortunately, I can no longer recommend them.

I travelled for the first time with Air Baltic to and from London to Riga (booking reference MGIEKK). On the return flight on the 26th of June I landed at Gatwick and was dismayed to find that my good quality, part of a set, suitcase (only used 2 or 3 times previously) had been damaged (irreparably) and so it was really difficult for me to have to try and carry it home myself. I didn't want to incur a very high taxi fee knowing the money for it would not be refunded to me by anybody (I remember that the last time I had a case damaged and it couldn't be rolled, I was supplied with a replacement case on the spot at Heathrow and there was no faffing around).

I filled in the necessary form at Gatwick (reference LGWBT11356) and an agent confirmed that my case was badly damaged. That was when the nightmare started.

The instructions I got from Air Baltic via the agent at Gatwick, were worse than useless and I went round in circles trying to find who would deal with my claim before finding it was a company called damagedluggage.com.

I have spent 5 long weeks trying to get a resolution from this company who are incredibly slow and don't take calls or answer emails.

When I tried to contact Air Baltic to complain that I was eventually only being offered by damagedluggage.com on their behalf, a replacement case which was far inferior in every regard to mine and also much heavier, I discovered it was like mission impossible to reach Air Baltic.

There is no UK office, no UK telephone number and no email address and their website is hopeless.

I eventually found and submitted an online compensation claim form hoping that an actual person would read what I had written, but instead I immediately received an email telling me only that I should submit a claim by following their process - which of course I had already done 5 weeks ago and they had been supplied on the form with the reference number.

So their online compensation claim process is a joke and I was basically being sent back to where I started.

It's hard not to think that Air Baltic deliberately ensure that they are impossible to contact if you live in the UK, in the hope you will lose the will to live and just give up.

This is simply unacceptable and there should be a clear process in place to be able to contact Air Baltic if you need to for whatever reason, including if you are unhappy with their damaged luggage, handling agent.

Damagedluggage.com told me that they can supply me with a 'statement' to send to Air Baltic saying that I am unhappy with the suitcase they have offered me (a discontinued line which won't even be in stock with them until mid August which is after a trip I need this size suitcase for) and so they say they can refer the matter back to Air Baltic : but what possible use is that given that there is no way of sending any such 'statement' to Air Baltic and no way to contact anybody at Air Baltic to resolve things or get any kind of redress.

I am very unhappy with the almost non-existent customer service from Air Baltic and so I cannot possibly recommend them to others based on my experience and I will never travel with them again.

NB THE RESPONE FROM AIR BALTIC IS A JOKE. There are NO clear instructions about how to claim for damaged luggage and when I tried to submit the 'statement' from damagedluggage.com to Air Baltic, I tried several times and just got an automated email from Air Baltic telling me I should submit a claim - which of course I had already done and I couldn't have got a statement in the first place without submitting a claim!

You will notice also that there is no response to the fact that Air Baltic have no UK office, no UK telephone number and no email address and no way it would seem for aggrieved passengers like me to actually get Air Baltic to sort out issues.

Instead you just are locked in an endless loop where you submit a claim and the only response you get is one suggesting you submit a claim. It is impossible to get an actual human to sort something out.

I will NEVER use or recommend this company to anybody.

As a frequent AirBaltic customer, I purchased a Business Class ticket worth over 1k EUR. Unfortunately, due to an unexpected change in plans, I needed to switch to a different destination. I was fully prepared to pay an administrative fee for the change, but was told that, according to AirBaltic's policies, no changes or refunds could be offered.

All I was eligible to receive was a refund of the airport taxes, which is a very minor amount. This, from a company that is also subsidised by taxpayers like me. No flexibility, no constructive solution - just a firm “no.” In the end, my money was taken in exchange for absolutely nothing.

This kind of rigid approach and lack of customer care is incredibly disappointing. It makes me seriously reconsider my loyalty to AirBaltic, and I will be looking at other airlines with more customer-friendly policies and a more human approach to service.

Air travel should be about more than enforcing strict rules; it should also be about supporting your passengers when plans change unexpectedly.

I truly regret that my country’s airline, which I wish I could be proud of, fails to deliver the level of service and care that customers rightfully expect.

My seat was allocated in front of the plane. The crew members, Elza and another staff member, began selling snacks. When I needed to use the restroom at the back of the plane, I encountered difficulties as the crew seemed unresponsive in allowing passengers to pass through with their trolleys. Their dismissive attitude and lack of courtesy left me feeling quite frustrated.

Booked a KLM fight via Schipol for my son to join us at a wedding in Vilinus on 15 July the flight from Schipol to Vilinus was operated by air Baltic and took off almost 5 hours late on trying to claim the due compensation Air Baltic are saying it was turbulent on the incoming flight and won’t compensate finding this hard to believe as all other wedding guest flew that day from all around UK/Europe with no issues and Pilot said delay was due to a mechanical issue on incoming flight very disappointed in the poor customer service we are receiving from Air Baltic in relation to a legitimate claim for compensation!!

I bought two tickets for flight BT 698 on 23 July 2025 from Valencia to Riga — one for my daughter and one for her accompanying adult friend. Both tickets were purchased well in advance, with seat selection and checked luggage included.

We even checked in online ahead of time, and my daughter's companion had an assigned seat: 6F. Everything was confirmed. And yet, at the airport, she was told she was on "Standby" and might not get on the plane at all — despite having a paid, confirmed ticket with a seat.

This is outrageous. She was the adult accompanying a minor — and yet, due to Air Baltic’s incompetence or mismanagement, there was a serious risk she’d be left behind. Eventually, she was given a seat (in the very back, 24F), but only after a stressful and humiliating wait. No explanations, no accountability, and clearly, someone else was placed in her pre-booked seat.

It’s hard to describe how unprofessional this was. I’ve now heard of several similar cases with Air Baltic — this is not an isolated incident. You are placing yourselves far below even the cheapest low-cost airlines. Absolutely shameful and disrespectful to your paying passengers.

They change the line. The gate, also the boarding too many times. It was so stressful to try to get to the airport in time, also expensive !!
Incredible, they fly under Lufthansa, but this was the last flight of the lufthansa journey, the first one was a dolomite Italian company which actually was really smooth and all was just smooth.
With this one, Air Baltic was horrible. Cost the health a lot which I mean by causing stress and disorder. Running from one end till the other, then you come to the place they finally manage to decide which is the one. And there is no stress. The latest of them all. All people have to wait forever. They could just have followed threw and kept the times that was which you purchased and the ticket originally said and it would be completely fine.

I will remember this and always take another one.

It's a shame that there is no 0 to put, page shows one price, but after selecting in calendar it shows way higher price, don't spend a cent in this abomination of airline.

I have been using AirBaltic for over 10 years, and now I'm done with it.

The customer support representatives I spoke to were all right on point and very nice - they should receive nothing but praise and a bonus for their good manners and speed of service.

Now, the policy of cancelled tickets for Economy Basic is a scam - there is no other way to describe it.

Why? Read further.

Because they cancelled the ticket ( It was partly my fault because I missed the deadline for payment by ONE day; however, one could argue that I did not receive a reminder on the last day or few hours before the deadline to pay it, it should be by default in your system to send reminders so close to deadline, otherwise it indicates you want people to lose their flights, so you can open and re-sell the magain!!!).

I contacted their CS multiple times, and first they offered a ridiculous overpay of 3000 Euros. When I called and was ready to rebook the tickets, they said all is gone and no more tickets are available; however, they refused to use the already paid 900 EUR to book a different flight for the same destination, a few days before the cancelled flight

So that means they got my 900 EUR + they got another payment from different people for the same seats.

AirBaltic believes that it is nice to leave a family with 3 kids in a -900EUR position, where I am sure they could easily fix it, but guess greed is stronger... Shame... scam tactics in their T&Cs. So I rebooked new tickets for another 650 EUR, only one way, instead of a round trip, and another set of tickets with other companies for an additional 1000 EUR.

This is the last time I am booking a flight with AirBaltic. In the future, we will use someone reliable and family-friendly, like Aegean, which is far more flexible, even if they do not provide direct flights, other services greatly outweigh what they offer as a company.