airBaltic Reviews 899

To be honest the last 3 flight with airbaltic was so bad..replace the ordinary a220 with an old Boeing no ventilation worked I realized their a220 was leased to Sweden during the strikes in Swedish sas and the latest news from airbaltic is that is more affordable to lease out their A220 and replace their ordinary flights with rubbish planes leased from other flight providers..understand now how corrupted and missmanged the company is also last flight I took with them was so late do I missed next flight with airfrance in Paris I got a free flight but lost my paid meal no compensation for it and arrived 10 hrs later no sorry from this unprofessional corrupt airbaltic

Paid for the upgrade in Business class. Before it paid for the meal. Prepaid meal was not served and the company refuses to refund for it. Just stolen my money. Very interesting

Air Baltic will charge you e30.00 for 4 kg overweight, but will not compensate you for delays or cancelled flights.

Horrible, flights late by 15 hours regulary and they deny paying you back as long as they can. I had to go to EU court to get money back from most obivous late flights ever. Rather pay a bit more for the flight and get better service than this clearly ”post soviet” airline.

Canceled flight. Had everything booked, now need to cancel whole holidays. Don trust their discounts!

I booked my tickets for July 2025 well in advance, but on 2 January 2025, AirBaltic unilaterally changed the departure time of my flight to a schedule that does not suit me at all. Despite my attempts to resolve the issue, including numerous emails with their support team, AirBaltic refused to provide a full refund.

It has also become apparent from recent news reports that AirBaltic cancelled thousands of flights in 2025. Given these circumstances, I strongly advise anyone considering booking with this airline to think twice. There’s no guarantee that your flight will operate as planned, and if things go wrong, don't expect to see your money refunded.

Their customer support is utterly useless, providing no real assistance or accountability for their actions. AirBaltic's inability to take responsibility for their own disruptions.

Avoid this airline if you value your time, money, and peace of mind.

The airline have still not responded to my complaint even though they state all complaints are dealt with in 15 days, 31 days have passed, 7 emails sent 3 phone calls made & still no response
Probably the worst customer service I’ve ever experienced

They refuse to give me the compensation for canceled flight (canceled 2 days before departure) !!!

Review of airBaltic Business Class

We recently purchased business class tickets for a flight to Dubai with airBaltic. Unfortunately, our expectations were not met. Although the ticket was for business class, the aircraft we flew on was an economy class plane, which did not provide the expected comfort.

First and foremost, one of the biggest disappointments was the lack of personal screens during the flight, which are typically available on long-haul flights. This was particularly noticeable as it would have been a great way to pass the time on such a long journey.

Additionally, the plane lacked the usual charging ports for phones or other electronic devices, which, especially in business class, is unexpectedly unacceptable. This further highlighted that the comfort of the flight was far from what we would expect for the price paid.

In conclusion, our experience with airBaltic business class fell short of expectations, and unfortunately, we did not feel that we received a valuable and comfortable service for the price we paid. We hope the airline will address these issues and improve their service quality, especially in business class, in the future.

Short story: worst airline ever. Help yourself, don't book here.

We booked our flights months in advance through the website of airbaltic themselves. When we got to the airport they said we were overbooked. Which meant we would fly out 12 hours later, and fly 4 hours longer with an extra stopover. This would cost us a whole tiring day of our trip. They said it's a random system that decides, like it's somehow not a decision they're making but some random system. They built the system ofcourse but it's an easy way to defer responsibility for their money addiction.

How can I assure that I get a flight that I pay for instead of going to the airport and only then knowing that I didn't get on? It's impossible they told me, this can happen anytime. Amazing! They didn't even call a couple hours in advance so we could stay at home. We would have to zombie around Schiphol for hours to wait for the next flight. But the person on the phone was so kind, he offered me a 6 euro voucher to buy food and drinks, for 6 euros! That's one bottle of water at Schiphol.

And it was a person on the phone because the outsource all the handling at the airport so you cannot talk to anyone there about this shamefull practice they're running. It's a perfext system for them if you think about it. Built carefully so they can easily pull off this stuff, without taking any responsibility. A system built around making as much money as possible.

Hopefully there will be laws at some point that forbids selling more seats than are on a plane. It's so redicioulous that this is needed, but otherwise these money hungry companies will roll over even the most basic of human rights. Never again will I fly air Baltic, have a nice day

Edit: Ofcourse when we arrived it turned out our bag wasn't there. I wasn't surprised and also the lost bag desk had a line so we aren't the only one. I've flown around the world many a times by now, never like this.

They overbook the flight and ask to customers if someone want to flyght 6 hour after cause there si no space for evveryone. the check the weight of my hand luggage, and it was 0.8 more than 8kg, let me send it as a checked one ( I was having lot of value things inside). and we also got 30 min delay on flight. thats so sad. Now that I see the previous review I can understand why. Avoid.

Important Warning for AirBaltic Flex Ticket Holders
If you're paying for a Flex ticket to have 2 checked bags of 23kg each, you must bring 2 separate bags. AirBaltic does not allow a single bag exceeding 23kg, even if your total allowance is 46kg.

I upgraded my ticket thinking I could combine my baggage allowance into one heavier bag. However, at CDG airport, I was informed that the Flex ticket requires two separate bags, each under 23kg. I had one bag weighing 27.5kg, and despite being well within my 46kg limit, I was charged an additional €60 for exceeding the per-bag weight limit.

This policy feels like a loophole to extract more money from customers. Rather than offering a flexible solution, they insisted on charging extra for 3.5kg over the 23kg limit. Worse, when I went to pay, there was no one at the payment counter. I was sent back and forth by staff who seemed more interested in chatting than assisting customers. One staff member even displayed a bad attitude despite not doing her job.

This experience was beyond disappointing. My family and I have been loyal AirBaltic customers for years, but after this, we will not fly with them again. If this is how AirBaltic treats its customers, they can expect to lose many more. Flexibility and customer care go a long way, but AirBaltic has chosen a path that alienates loyal passengers.

Good luck sustaining your business with policies like these!

Flight Talinn to London, business class.
I arrived early at Talinn airport as had to check out of hotel and asked at the check-in where the business lounge was, she replied Air Baltic do not have one.
Their flight magazine said that for business they have one.
Then wasted my time complaining to the customer service, as this is not an airline that responds, just to show that their business is in modern times is not enough.

17/12/2024 -
The customer service did not reply when I complained directly to them, so it seems to get through to them one has to go via Trustpilot.
Thanks for telling me the trick how to complain in future.
So no one at Air Baltic is sure if there is a business lounge at Tallinn airport?

Flying alone or only with adults OK, but not so family-friendly company. So would not recommend to fly with small kids or toddlers.

Been a keen AirBaltic user as I live in Estonia. 07.12 in evening we received a call about our 8.12 Dubai-Vilnius flight being downsized due to which the only option was fly through Copenhagen. No other options. Journey looked already to have quite many issues but we werent offered any other options even though we asked.

The flight started an hour earlier, 8:30 and had in Copenhagen time 1h5m to get to Tallinn connection. We were with two small kids - 1yo and 4yo. We barely made in Copenhagen to catch Tallinn flight. 3 minutes before boarding. Had to run through all the airport while traumatising kids cause we could not take a pause from run.

The most funniest thing - We were staying at the same hotel with 2 guys who also had the Dubai-Vilnius flight. They werent asked to change flight. Even though there was only 2 of them. Why put through family through such an issue?

Lost our money on pre-booked breakfast as we had to be at the airport 6:30.
Traumatized kids with running them in Copenhagen airport
Our luggage hasnt arrived still

Please guys, try to select people who could not be so harmed. It would have been okay if it was just me and my fiance, but to kids this was hard experience. The most hurtful thing about this is that we know that other two people who were adults didnt have to change flights.

Took a flight from Tallin to Gatwick on Saturday 7th of December and was meant to land around 17:05. Due to the storm Darragh in the UK, we were circling Gatwick for a while, and then got diverted to Cologne, Germany.

Once we landed in Cologne, the pilot informed us (twice) that we could EITHER get off the plane at Cologne where we would be arranged a hotel for the night and the flight back the next day, OR stay on the plane and go back to Tallinn. More than half of us got off the plane and were told to go to an information desk at Cologne where we'd hear of the arrangements.

At the information desk they told us no such arrangements for flights or a hotel had been made and to speak to someone at AHS. We went to AHS who told us they don't work with Air Baltic and can't help, and that Air Baltic doesn't fly from Cologne so there's nothing they can do. Essentially we were lied to, given false information from the pilot, and left to fend for ourselves once we got off the plane. We tried to ask to reboard the plane, but this was also not an option as the doors were closed!!

Eventually, one of the passengers called through to Air Baltic who said to book our own hotels and flights and to claim this back. I would not be surprised if the claim back process is a scam and a lie since they were happy to leave us in an airport to fend for ourselves! You should be ashamed.

Had we all known this would be the case, we never would have left the plane, but instead they showed no consideration and left us in Cologne.

They are abonded us during the short connection, and departed without us we were late 7 minutes and they knew that we stuck at the security check. I will open a case with my lawyer.

I waited 7 hours for my flight at the airport to get then the massage it got cancelled!! Thank you for nothing, we waited all night at the airport without any information, to book our own hotel at 5am. Not it’s afternoon next day and we still don’t got any information when the next flight should take place!! WORST AIRLINE I HAVE EVER SEEN!!!!

21/11/2024 flight from Dubai to Vilnius. Flight takes 6.5 hours - long one. Asked for coffee at the beginning of flight - sorry no more coffee left :) Later asked for Panini/Wrap (couse there's nothing better to eat from menu) - sorry no sandwiches left :) WTF ? Ain't asking stuff for free but seems food shortage is obvious problem for such long flight with >150 passengers.
Also to send "it's time to check in.." email and not let to do this online (with advise to do this in airport for free) is kindda weird.

In July, all of our baggage were delayed substantially (7 days) which ruined the first week of our holiday and impacted a family wedding. Customer service was poor. I completed a claim when we returned from holiday in August. I was offered a very small amount of compensation, I queried this and didn't receive a reply for 5 weeks. I accepted the offer on the 30th September to avoid further stress. I'm still awaiting a response in November, let alone a payment. Don't trust the "we reply within 10 working days".

Just back from a week in Crete to celebrate wife’s birthday ….minus wife who was refused boarding because Air Baltic had over booked. Her cloths wash bag and medicine in my checked in bag. No one could say if I did not board air Baltic would provide alternative and problem to remove my bag. No explanation, wife now travelling through Paris to Vienna and supposedly back tomorrow. Air Baltic at Riga airport gave no help only that booking a return flight was no guarantee you would get a seat. No customer support, nothing just apathy and serves us right for expecting any consideration or service. We will see where we can take this but cannot trust air Baltic again. Hopefully wife will be back tomorrow but no support from air Baltic …old news