airberlin 

AVOID Air Berlin by ALL MEANS. The airline has trouble with basic services and staff appears to be trained to deceive customer support requests. Flight AB6601 on 19 Mai, 21:35 cancelled without reason along with several other Air Berlin flights departing from Berlin TXL on that evening. No offer of compensation, no answers to calls, unfriendly and unhelpful staff at all counters. Due to the masses of people and the chaos at TXL at that time, checked-in baggage could not be reclaimed on that day. I had another flight in the morning next day from Frankfurt to Taiwan, which - thanks to Lufthansa - I was able to catch. My baggage is gone since even though I never even entered an Air Berlin plane but only checked-in. I cannot reach anybody at Air Berlin, emails remain unanswered. All evidence went now to a lawyer ... the only way to communicate with Air Berlin apparently.

Can't get in touch with them AT ALL
PLEASE CALL back +4540289827

Newer ever Airberlin, delays on all 4 flights last week, and connecting flights are not waiting, despite the gates for connecting flight were announced 20min before landing.
Hotel Berlin Berlin were full of travelers that suffered the same faith of airberlin but to many different distinctions.
Upon return the following day the flight was also delayed.. which actually made it 5 out of 5 flights.
newer ever again.... Schade an Euch.!!!!

One weekend, two nights spent at the Berlin airport, dur to their extreme lack of organization.

Rude service, huge delays, connecting flights not waiting.

Customer service's responses are templates, they do not even read your complaint. They replied me that it was LESS THAN 3 HOURS so they will do nothing about it. It was 12 hours. Twice during 1 weekend.

If you want to spend your weekend somewhere else than tegel airport, się lufthansa.

I am weekly traveling through Europe. I always try to avoid air Berlin.
Every time I can't avoid them I get confirmation about the bad service. Poor info. Consistent delays.
By far the worst flight company in EU!!

Very very very bad. Do not fly with air Berlin, they left my daughter late in Berlin last night with no help to book a new flight. The flight from Frankfurt to Berlin was delayed and they told her in Frankfurt there is no problem, she will make the Connection to Copenhagen in Berlin, NO WAY. I tried for severel hours to help her by phone to get in touch with Air Berlin. It's impossible. So she´s spending the whole day in Berlin now, flying back home late tonight and missing out on her school. I wonder if the luggage turns up tonight?

AIR BERLIN IS THE WORST EVER!!!!
We flew in to O'Hare Chicago April 14th and the airline managed to lose not only our luggage, but about 50 others as well!!!

Air Berlin did not give us any information when we landed and we were asked to fill out our information/claim on a blank piece of paper as they had "run out" of official forms! 
We didn't receive any file reference, claim number or telephone number!
What a "Mickey Mouse" airline!!!


I have phoned lost luggage in Chicago as well as in Berlin and they say their inbox is full! No one answers and we can not leave a message!
I have basically phoned every available number in Germany, Denmark, Sweden and the US and was in the end redirected to the police' lost and found in Chicago who informed me that Air Berlin haven't answered their phones in weeks!
We even drove back to the airport before driving to our next destination the day after and not even at the airport were they able to provide us with any contact information to the airline, or to their ground handling agents!


It seems that the only way we can get in touch with the airline is by driving back to O'Hare...again! This adds on an additional 9 hour detour! Not to mention the extra stress, inconvenience and destroying our vacation!

We were told that the airline's only at the airport when they have in- and outgoing flights so we have no other option if we want to have any chance at all at retrieving our luggage!
I'm going to DEMAND all my expenses paid as well as my ticket back!,,

I recently flew from Bangkok to Warsaw with Etihad. No problems with the Etihad flight but they code share with Air Belin for the Abu Dhabi to Berlin leg and again Air Berlin on the Berlin to Warsaw leg.
The fun began when I was informed my Berlin to Warsaw flight was cancelled resulting in me hanging around for hours for the next flight..ok that's a pain but not the end of the world...what happened next just proved to me how us less Air Berlin are.
Having arrived in Warsaw I then found out they had lost all of my 3 bags..the handling company in Warsaw could tell me nothing because they rely on Air Berlin for information and I was one of over 100 people who had the same problem . I tried to get information on what was going on but you can not..there is no telephone no to speak to someone just a website that tells you they are looking for the bags...which is just frustrating not helpful..after 4 days of wearing the same clothes all my bags were found but no offer of an apology or compensation for me having to spend 4 days with no clothes to change and no toiletries to freshen up..
I would not trust this lot to run a bath let alone run a company they could not organise getting drunk in a brewery...avoid them at all costs...I Will

Worst experience ever. Overbooking cost us our luggage and hollyday

I am completely speechless that they can run a serious business, like they treat their customers.

They overbooked the plane from Orlando to Copenhagen, and we were 6 people travelling together, and we had to stay an extra night in Florida. We had to borrow money for food, hotel and transport.

They PROMISED to pay these expenses but after waiting 3.5 months, I havent seen any money yet! They send only auto mails, no personal service.

Perhaps they are about to go bankrupt, it it not normal to treat your customer like this.. I can not trust them, they do not know how to treat their customers

In one flight with Air Berlin was my Suitcase damaged. And of course Air Berlin didn't give a f*. I sent them the bill, fotos, ticket of the flight and I didn't got a reply. Terrible customer service, like the most of the german companies. I feel sorry for you germans, living with such conditions.

Both my parents had a flight from Berlin to the US being delayed for almost 9 hours. According to the policy they deserve a compensation of each 600EUR yet they refuse to reply to our communication.
It is frustrating and unprofessional. Not recommended for long distance flights!!
Now it also makes sense that they are labeled as a struggling airline.

Our flight from Rimini was sooooo delayed (all because they overbooked the captain and flight attendants), we missed our connecting flight in Berlin. Tthey promised that they would reimburse us for the taxi to the overnight hotel and the food we bought after spending 8 hours without it. We arrived almost 12 hours late to Sweden, angry and hungry. Then the circus began to get the reimbursement and the money they owed us according to law for the 12 hour delay. 7 months later and with the help of a lot of people, we got half of the amount they owed us and we're STILL waiting for a delay certificate that we can hand over to our insurance company. Seriously, shaaaaaame....... I will NEVER EVER FLY WITH AIR BERLIN AGAIN! And I recommend no one else does until they start taking care of their costumers!

I flew with Airberlin from Copenhagen to Tenerife and back. My bagage was delayed both ways. The airport services both in Tenerife and Copenhagen was not surprised, when i told them i flew with Airberlin - "I'm just happy its just two bags this time" - was what they told me in Tenerife. I would not recommend this company to anyone.

My wife's roundtrip Köln-Berlin-Bucharest (Romania) and back was a complete nightmare.
28/12/2016 AB6490 Köln-Berlin and AB8270 Berlin-Bucharest: in Berlin, they had to cross the entire airport walking, to transfer from the first flight to the second. There was no bus or other vehicle, also not from from airplane to terminal and from terminal to airplane; it was cold and it was raining. Arrival in Bucharest with considerable delay. Insufficient bus places for travelling to the arrival terminal, very long waiting for a second bus to come.
02/01/2017 AB8273 Bucharest-Berlin took off 55 minutes late. Connection flight AB6495 Berlin-Köln left before they even landed in Berlin. Major problem to get a booking on the next flight AB6497 that was supposed to leave 1 hour after the other, but took off also with 45 minutes delay. In the mean time, they had to run from one gate to another and another and another, passing FOUR times security check, and ultimately sent to the correct gate without boarding pass!!! After a fight with the desk personnel, allowed to get in the airplane. Instead of arriving in Köln at 9h10 as planned, they landed at 11h15.
Nightmare was not over yet! Her luggage got lost... Hopefully it will show up soon, and will be delivered home (In Belgium, 136 km from Köln airport).

The suitcase was delivered home on January 4, 2017. It was damaged. I sent an e-mail to AirBerlin with a complaint, They did not answer (until today, January 17).

Dear AirBerlin (if you read it)
I wish you a very great Happy New Year 2017! Besides that I wish you:
- to have a usable and a bit faster website,
- to make it possible for your clients to redeem their award miles for flight awards,
- to not to cancel all of the perks for the silver, gold or platinum top bonus members!

NOT to contact only if you pay extra for a telephonecall. Used like 20 Euro and they did not solve my problem. HomePage is not working well either 😰Cant se the seats I have booked, so I cant chance, if I want to 😭

There is absolutely no leg space at all from Catania/Vienna to Hamburg, and on the way from Catania to Vienna the 7 nov. 2016 with departure at 14.10, we met the most unpleasent stewardess in charge and in the front, we ever met.
Don't buy the food they offer it is not good, but the snack sandwich is ok
The XL seats which you pay 140 Euros, is only like a normal Thai Airways seat.
If you are higher than 1.60 meter don't go with Airberlin

DANSK
Der er minus plads på airberlins fly og vi oplevede den mest ubehøvlede stewardesse på flyveturen til Catania. Undlad og køb deres mad hjemmefra. Deres snack sandwich ombord er dog ok.
Deres XL sæder som koster 140 Euro tur/retur pr. person, har samme benplads som normale Thai Airways pladser.

Hvis man er højere end 1.60 meter så undgå Airberlin, man får kramper og blå mærker på knæene.

Less legroom, pay for everything, cancelled flights, terrible service, treat Gold card customers like garbage.

Impossible to make a seat reservation andf helpdesk definitely not helpful.
Will try to avoid them in the future.