Airbnb Reviews 

105
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

LOOK, THE SHIPPING WAS RIDICULOUSLY SLOW, KINDA, WHICH MADE ME REGRET BUYING FROM THEM! FINGERS CROSSED THEY IMPROVE!

Rated 2 out of 5 stars

honestly speaking, I noticed some hidden fees at the end, tbh, forcing me to go to the physical store instead. Really expected better.

Rated 1 out of 5 stars

If I could give a 1* I would. The policies in place do not protect guests one bit. The listing we paid for DID NOT match what we were presented with. Despite photos and air BnB agreeing with us... See more

Rated 1 out of 5 stars

Notified Air b&b of serious fire breaches and dangers in a property we used for a family holiday. Instead of appropriate response for smoke detectors covered in plastic and broken beds etc!!! Air b&b... See more

1.5

Bad

TrustScore 1.5 out of 5

105 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(105)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have made thousands of dollars in a hassle free smooth operation.

Airbnb is fantastic. We have hosted dozens of travellers now without problems. We once had an issue with a non english speaking visitor who was having some difficulties, and airbnb's rep called me back within minutes with a german speaking translator who helped us out. All the travellers have been great, and the payment system and website work beautifully. I can't believe my luck in getting onto this, we are making great money from renting out our spare room.

March 19, 2013
Unprompted review
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Rated 5 out of 5 stars

Airbnb; At Last!

Airbnb is such a professional company. Small details are seen to smoothly and efficiently, trust and good will are encouraged and rewarded.
A wonderful initiative that does so much more than provide accommodation.

March 15, 2013
Unprompted review
Show reviews in all languages. (105 reviews)

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