Airparks Reviews 

5,764
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 684 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the online booking process is very straightforward and fast, while the shuttle buses offer a smooth, prompt and reliable connection straight to the airport terminal doors. Travelers constantly praise the team for being extremely polite, helpful, and efficient whenever assistance is needed on site during their trips. Some reviewers were not happy with occasional shuttle bus delays and exceptionally long waiting times experienced during peak travel periods. A few customers also mentioned encountering difficulties with unhelpful staff attitudes or struggling to locate their designated parking zones upon returning.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient shuttle buses and... See more

Location

Users describe ambiguous interactions with location, noting both convenient proximity and navigation... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and bus drivers as polite,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and... See more

Booking process

Customers had positive experiences with the booking process, describing the online system as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 4 out of 5 stars

Straight forward process to book and pay online. Would benefit from advance warning of correct entrance to use in advance of parking visit. Automatic VNPR is great. Parking location was mainly hard st... See more

Rated 5 out of 5 stars

Great service. I haven't got a bad word to say after two great experiences. On the first occasion we had a vehicle change due to an mechanical problem and with a quick phone call the staff had me sort... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,764)

622 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and easy

Quick and easy, located a couple of minutes from the airport, leave a bit of extra time as the car park was busy so needed time to find a space. Woudlbuse again

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to find

Easy to find, regular shuttle service so we didn't have to hang about for any length of time. And easy exit back to the main road upon exit. And as far as airport parking is concerned quite reasonable price

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple process from booking to…

Very simple process from booking to home return at end of trip. Aberdeen not far away, allow some time to visit the city, easy bus ride away if you have a long w sit for a flight.
Included hotel B&B package worked well too.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Airparks, Luton

PLEASE DON'T USE THEM AT ALL - Airparks in Luton. We went away for 2 weeks and half, left the key and the car with them to park, everything was fine with our car when we left When we got back to collect our car, there was a puncture in the front tyre , how are we getting home, AP did help pumping up with air, we didn't want to take a risk driving back on motorway, changed to a spare, the manager had helped, he was saying the company take no liability, we went to Citroen garage next door for help, they was really helpful and forwarded us to Kwik fit, Chapel Street, Luton who have been our saviours, they've had a few cars from Airparks monthly with punchers. Kwik fit had told us the car had been driven on a flat puncture.

Thank you for the response but NO WE WILL NOT BE USING YOU IN THE FUTURE. We are couple of Hundred out of pocket, and the allegation made by Kwik fit Luton, one of guys have been driving the car with the flat tyre, what have you to say about that then, not impressed at all, LIES ALL LIES

August 4, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Sarah,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 3 out of 5 stars

We purchased the drop and go with added…

We purchased the drop and go with added car valet.

Whilst the drop and go was relatively straight forward -albeit they dropped the car in middle of road and as we were loading baby and bags into the car they were hounding us to move the car (because we were blocking the road) - the key gripe is with the valet definitely not worth it!
Car seats got handed back with dust on them (we had to wipe them before sitting on them)
The external car was covered in water marks (like they just shook a hose at it) it was most telling that they hadnt bothered because the window still had the same bird mess on it (that we picked up on way to airport)
The valet said it wasn’t up to standard

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use, friendly service.

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bus service perfect. Including being picked back up from the airport within a matter of minutes of me calling the number.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Quick to drop off and collect the car

Quick to drop off and collect the car, fast shuttle to and from airport, prices are hi but better than the competitors. Recommend this parking company to all my friends and family members

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Used meet and greet Manchester no paper…

Used meet and greet Manchester no paper telling us where the car was parked on return 3 members of staff later located the floor our car was parked on the seat had been moved heater was on and window wipes had been used driving home realised my dash cam was switched of once home my husband discovered our dash cam from leaving home to return all data has been removed and it cannot be restored as the file is corrupted if you use this service I suggest you recorded your mileage I have reported this and am still waiting a response

July 10, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Janet,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,

The Holiday Extras Team

Rated 5 out of 5 stars

Will certainly use Airparks again.

Simple booking process, very competitive rates and good value, good easy to find site location, pre-arrival on-line check-in is good, efficient site entry and speedy guide vehicle to the parking zone, good shuttle bus service to and from the airport. Designated parking zone shown on return bus tickets.
Overall, it was a very good experience and no negatives.

July 20, 2026
Unprompted review

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