Airparks Reviews 

5,764
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 684 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the online booking process is very straightforward and fast, while the shuttle buses offer a smooth, prompt and reliable connection straight to the airport terminal doors. Travelers constantly praise the team for being extremely polite, helpful, and efficient whenever assistance is needed on site during their trips. Some reviewers were not happy with occasional shuttle bus delays and exceptionally long waiting times experienced during peak travel periods. A few customers also mentioned encountering difficulties with unhelpful staff attitudes or struggling to locate their designated parking zones upon returning.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient shuttle buses and... See more

Location

Users describe ambiguous interactions with location, noting both convenient proximity and navigation... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and bus drivers as polite,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and... See more

Booking process

Customers had positive experiences with the booking process, describing the online system as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 4 out of 5 stars

Straight forward process to book and pay online. Would benefit from advance warning of correct entrance to use in advance of parking visit. Automatic VNPR is great. Parking location was mainly hard st... See more

Rated 5 out of 5 stars

Great service. I haven't got a bad word to say after two great experiences. On the first occasion we had a vehicle change due to an mechanical problem and with a quick phone call the staff had me sort... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

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4.5

All reviews

(5,764)

622 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless Process, Start to Finish

Seamless, start to finish. Minor - finish off concreting car park, so no gravel. Would make it easier to wheel case to car. But location, cost and process all good, thanks. 😎👍👍😊

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

return process it was fast to get the keys and exit the Barriers


Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently used the Airparks parking service and was thoroughly impressed. The entire process was incredibly well-organized from start to finish. There was absolutely no messing around or wasted time—just a smooth, efficient, and hassle-free experience.
Highly recommended for anyone looking for stress-free travel parking!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy pips

Easy signage, easy access barrier lifts. Parked car right next to bus stop 1 so when we returned we were first bus stop back and straight to car. My advice is that when you enter car park you think its full, dont panic drive on round to the left edge and look for bus stop 1. Barrier lifted on exit.

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

waited 15 minutes for the car. Then charged £20 for late arrival , even after paying the extra for late arrival.

waited 15 minutes for the car.
could have been gone if we were in car park 2 or 3
I paid insurance for late arrival, but still had to pay £20 for which they said would email me a receipt to claim back but NOTHING
Now 19 days later still no money back or emailed receipt. Paying the extra for late arrival makes no difference as had to pay before they gave me my keys.
My advice is not to use this company.
Better off parking in the multi storey. It’s quicker and you don’t get ripped off.

July 10, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Nick,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 5 out of 5 stars

Fast parking

Fast parking. Good shuttle to the airport with air-conditioning. Nice staff
Recommend to others

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find and park up

Easy to find and park up. Wish there had been directions to the pedestrian walk way which we found leaving the airport, as we went the long way around on the way there. Car was just as we left it. Will definitely use again asa great price and really convenient.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good directions to the car park..

Good directions to the car park..
Reception was straightforward and the bus waited a minute while we checked in.
The return was great as again the driver waited until I got to the stop. Picking up the car keys was again straightforward.
My only criticism is that it was a little difficult to pull my suitcase over the gravel in the car park.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The staff were friendly

The staff were friendly, the whole process was quick and easy, and the shuttle bus made everything seamless. I'll definitely be using Airparks again and would highly recommend them.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Took my money before taking any of my…

Took my money before taking any of my personal details then website crashed before II could add any details to the booking. Now I am £140 out of pocket with no parking, no email confirmation, no booking reference, nothing! I now have to go throught the hassle of having to contact them to sort this out. A ridiculous system to take payment before any personal information!

July 7, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Nathan,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

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