Airparks Reviews 

5,768
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 684 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the online booking process is very straightforward and fast, while the shuttle buses offer a smooth, prompt and reliable connection straight to the airport terminal doors. Travelers constantly praise the team for being extremely polite, helpful, and efficient whenever assistance is needed on site during their trips. Some reviewers were not happy with occasional shuttle bus delays and exceptionally long waiting times experienced during peak travel periods. A few customers also mentioned encountering difficulties with unhelpful staff attitudes or struggling to locate their designated parking zones upon returning.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient shuttle buses and... See more

Location

Users describe ambiguous interactions with location, noting both convenient proximity and navigation... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and bus drivers as polite,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and... See more

Booking process

Customers had positive experiences with the booking process, describing the online system as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 4 out of 5 stars

Straight forward process to book and pay online. Would benefit from advance warning of correct entrance to use in advance of parking visit. Automatic VNPR is great. Parking location was mainly hard st... See more

Rated 5 out of 5 stars

Great service. I haven't got a bad word to say after two great experiences. On the first occasion we had a vehicle change due to an mechanical problem and with a quick phone call the staff had me sort... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,768)

626 reviews in the last 12 months

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Rated 5 out of 5 stars

best prices and easy to use

Very easy to use, good prices and access to all available car parks ; i always go through Airparks. Added benefit of being able to cancel if your plans change and at stansted, having the 6 hour grace window if yo are late.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Have used this company for some years…

Have used this company for some years and find it so useful. Check in car and drop off keys. Get ticket instructions for retrieval. Catch bus to airport and dropped off at Departures Doorway .On return.Catch bus from nominated bus stop. Get keys. Locate car. Drive home. Good for us with some mobility issues.
Can't be simpler.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent location and drop off at airport entrance

I use this service on a regular basis and find it cost effective. Whilst there is a bus transfer it is literally right next to the airport which takes less than 5 minutes and drops you off right at the airport entrance door which is arguably easier than carrying suitcases across from the on site parking. Good reliable service.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We found a spot no problem. We didn't have to wait long for the bus to appear. 5 mins and we were dropped off at terminal just a 5 min walk to the entrance.
The journey home at 3.30am was just as quick, even though we were delayed due to waiting for baggage to be put on carousel. Top marks to premiair company

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, easy drop off, car was ready on return.
The drop off and collection point is an easy walk from the airport.

May 20, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent airpark

The directions to the park were excellent and it is well signposted on the roadside and easy to find. It is a short walk from the airport across tarmac which makes luggage transport easy. A few more parking area signs would make locating your car a bit easier but overall this is an excellent car park to use

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Abby & Adam at Airparks Shortrun!

Thank you Airparks shortrun Birmingham, and in particular a big shout out to Adam and Abby who came to our rescue when we returned home to a flat battery. Not only did they help us solve it in 5 minutes but nothing was too much trouble and they did it all with a smile. Service was so easy and the shuttle there waiting both ways, very friendly bus drivers x

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t use!

I dropped my vehicle off using this service for a weeks holiday, to come back to collect to find that the vehicle has been used by staff members, due to various Amazon packing being left in the backseat.

I raised a complaint, to received a call back from a snotty member of there management team who of course come up the same rubbish, we would never do this etc.

Appears to be a very common thing with this company from complaints I have read.

May 11, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Jacques,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,

The Holiday Extras Team

Rated 4 out of 5 stars

A small improvement…

Smooth entry and exit systems apart from one small improvement that could be made. On return, when you pick up your keys, the information screen is too cluttered and it distracts from identifying the location of your car. Make the location more obvious by highlighting in some way, eg flashing on and off, bigger font etc.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book and easy to pick up car on return

Easy to book, we use airparks regularly, on our last visit I realized a couple of days before returning that I had put in the wrong date and time to return, I rang them up on the number provided and the change was made in seconds, upon returning to the uk the car was ready. This was fabulous service from them, and we will continue to book each time we go away.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Booked the Meet and greet service at…

Booked the Meet and greet service at Luton Airport. Service was good and quick, however, on return I checked my Dash cam only to find that they had been using my vehicle to collect staff members. Yes they had taken my car off the secure compound on at least one occasion, on the day before my return to use as a taxi service, before returning to the secure compound. The following day they moved my car to the airport car park ready for my return. This was an unauthorised use of my car without my permission.
I complained to the Fix my Hassle, however, it's an automated message service that just informs you that I should complain before leaving the Airport site. I complained to Luton Airport, however, it's a 3rd party dispute and they are not interested.
Just to clarify I have the dash cam video, date and time stamped showing the route to and from the secure compound and the staff member dressed in Hi-viz who got into my car.
I will not use this company as I would not trust them!

May 8, 2026
Unprompted review

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