Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls ans... See more
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See what reviewers are saying
I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service... See more
After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the nu... See more
Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I... See more
Company details
Information provided by various external sources
AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Contact info
No response
Ordered two items with TWO day delivery did not receive product or response from my email on December 24th.
December 27, 2016
Unprompted review
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Great, easy to order and fast to ship!
order was fast and simple. Great Job!
December 27, 2016
Unprompted review
Items were not delivered in a timely manner!
I am very disappointed in the service I received! I ordered an item on the 17th, it was not shipped until the 21st. Then when I started to panic I reordered the same item with PRIORITY OVER NIGHT SHIPPING! I also called Air Splat to make sure the item would get here the next day! The item was never shipped and we did not get our gift for Christmas!
I willl never buy from this company again!
December 25, 2016
Unprompted review
Awesome company
I've been ordering from them for a while now and I've had no trouble with them at all.
December 18, 2016
Unprompted review
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not happy
I ASKED FOR HELP, RICKY WAS NICE, HELP ME FIND A ITEM ,I PLACED AN ORDER THREE OR FOUR DAYS AGO, THEN THEY E MAILED ME SAID MY ORDER WAS CANCELED SAID THEY WERE OUT OF STOCK I DON,T THINK RICKY KNEW WHAT HE WAS DOING, GETTING CLOSE TO CHRISTMAS TRY TO FIND SOMETHING SOMEWHERE ELSE
December 13, 2016
Unprompted review
clueless - but redemmed
after 20 days still in processing mode give me a break - clueless
Not Clueless, the day after I wrote my review the staff got back to me and my order was there the next day.. THANKS for great cust service
December 8, 2016
Unprompted review
Reply from Airsplat
Thank you for taking the time and effort to bring this issue to our attention.
We can assure you that we did our best to ship your purchase within a timely manner. Unfortunately, once we have shipped an item the transit time depends on the chosen carrier, in this case Fedex Smartpost. Your order was placed was placed on Nov 26. and shipped out Dec 1 ( Operations closed for the weekends) within our 24-48 hour turnaround time. Please know that we are working to improve overall shipping times in anyways we can. Your package is expected to arrive Friday 12/09/16.
Thank you for shopping with us.
A company going thru some growing pains....But has some definite promise!
Have to admit that I was extremely skeptical of this company after reading some of the other reviews and seeing that my order had not shipped when I thought it should have. Yes it was somewhat of a hassle to get in touch with someone that could help me. But once I did and found out that Airsplat had been bought by Hobbytron and that there was still a lot of training going on in regards to the Hobbytron employees learning the "airsoft scene"... things started to make sense. One of the managers (Sebastian) went out of his way to help me with my order and made sure that I received it on time and then called back the day after I received it to make sure that everything was ok with my order. Thank you Sebastian! For any of the top management at Airsplat and Hobbytron I would recommend that you take good care of this employee...he is definitely an asset to your company.
December 6, 2016
Unprompted review
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service
ordering from this website is a hassle since the site takes forever to load a page or two, and no it isn't my internet since i can open any other airsoft websites in like .25 of a second.
Emailing the store is 100% useless still haven't received a reply back from when i sent an email on 11/24/16 from when i am writing this it is 12/5/16...... items that were shipped/ packaging were mediocre.
But the one thing that TICKED me off was that the company failed to send me any sort of shipping number or the email saying my item was shipped. once placing an order. the email with the invoice also says "Thank you for your order from AirSplat. Once your package ships we will send an email with a link to track your order." FAILED TO DO SO. in order to find any update on my order. i had to call in to check. the woman that helped my was nice and it was quick to get information about my shipment for me. but still she asked me if i wanted an email with my shipping number and etc, and i said yes but still, no email.
Even if the package is coming the next day, you should always send the customer their shipping number on their package.
December 6, 2016
Unprompted review
Great service from a mom!
I ordered some airsoft stuff for my son. I didn't order the right accessories. The Eagle Eye of one of the managers saw it and called me to get the order right, before my son even got the package. So thanksful! Would order again, quick service!
December 6, 2016
Unprompted review
In stock but not in stock
Placed an order for in stock item. After order confirmed got a email saying it was out of stock.
December 3, 2016
Unprompted review
Shipping and customer service
Shipping sucks did 2 day shipping and it hasn't shipped after 2 days. Tried calling and get no answer.
November 22, 2016
Unprompted review
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Honest Co.
Honest and competent co. gave me a quick refund on an order I mistakenly made!
November 17, 2016
Unprompted review
Awsome love this website
Very easy to find stuff one the site I love it
November 16, 2016
Unprompted review
Shipping
Ordered my gun 5 days ago and paid a lot for shipping and still hasn't shipped yet
November 15, 2016
Unprompted review
Reply from Airsplat
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.
I apologize you had difficulty purchasing products on our website. In order to protect our customer’s from fraudulent activity we have strict fraud detection system in place to protect the cardholder’s information. We apologize for any inconvenience this may have caused you. Again, this is for your safety. Please let us know if we can assist further regarding this matter.
We attempted to address this matter directly with Cameron Redden on November 11, 2016. Upon review of Cameron Redden's order, our credit card verification dept. noticed that the shipping and billing address did not match. This is considered a red flag. A supervisor from AirSplat contacted Cameron via telephone to verify his order. The call was answered, but upon stating his identity and reason for calling, our AirSplat representative was hung up on by the person who took the call. Each subsequent call attempt was sent straight to voicemail. The voicemails were not returned, so the order was deemed fraud and refunded.
Thank you for taking the time and effort to bring this issue to our attention.
Reply from Airsplat
Thank you for taking the time and effort to bring this issue to our attention.
We can assure you that we did our best to ship your purchase within a timely manner. Unfortunately once we have shipped an item the transit time depends on the chosen carrier, in this case the USPS. Your order was placed was placed on Nov. 7th and shipped Nov. 8th, within our 24 hour turnaround time. Please know that we are working to improve overall shipping times in any ways we can.
Thank you for shopping with us.
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Empty
Package showed up empty and had a hole in the side of the box and wouldn't replace.
November 11, 2016
Unprompted review
TERRIBLE service
Item was shown in stock. Paid for 2 day delivery. 2 days later I had to contact and find out after SEVERAL phone calls that it was in fact out of stock. Terrible website and even worse customer service.
November 9, 2016
Unprompted review
Reply from Airsplat
Our company apologizes for any inconvenience this may have caused. Airsplat would love to see what can be done to assist in this matter. Please email us directly at Support@airsplat.com to rectify this issue. When responding please provide a phone number and order number. We strive to make our customers happy and satisfied with all purchases made at Airsplat.com I look forward to speaking with you.
Minor issues with product description, customer service resolved the issue.
Had some issues with an inaccurate description on a boneyard item that was supposed to come with a magazine that didn't. After working with their customer service for a couple days they agreed to send me a replacement. Overall not a perfect experience, but I'm satisfied with the result.
November 9, 2016
Unprompted review
Reply from Airsplat
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.
We addressed this matter directly with the customer on November 11, 2016, by way of email. We have rectified the situation by issuing the missing magazine from his purchase. Please let us know if we can assist further regarding this matter. We apologize for the mistake in the product's description on our website and any inconvenience this may have caused you.
Thank you for taking the time and effort to bring this issue to our attention.
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