Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls ans... See more
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See what reviewers are saying
I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service... See more
After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the nu... See more
Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I... See more
Company details
Information provided by various external sources
AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Contact info
They have great product.... My 12yr. Old loves this website!!!!
They have great product!!!!
Great Company
Now that the conversion is complete - I am very happy with the timing and speed of Air Splat.
They've added more shipping options, and are very prompt on their delivery. I've had an account with Airsplat for several years now, and was ancy with the change of ownership and how it would effect my account. So far I am very happy with the changes.

Reply from Airsplat
getting better
A couple years ago I ordered a new gun from the and they sent me a used one. Then refused to give me a refund so I decided to no longer order from them. A couple weeks ago they were the only people that carried what I needed so I bit the bullet and ordered a bucking and boneyard pistol from them. I received a boneyard pistol and a ak nozzle because the bucking I ordered was out of stock. After calling they refunded my money. I would've much rather gotten an email about the out of stock product but they handled the issue quickly so no major complaints.

Reply from Airsplat
fantastic company to work with
i've purchased from airsplat several times. their product descriptions match exactly what i've received. shipping and delivery are excellent. they're definitely my first go to when i need to research and purchase airsoft supplies. i highly recommend their site.

Reply from Airsplat
Very please with the quality.
I am very pleased with the product. My only complaint is that the sights are solid black (no white dots). I was surprised that with such attention to detail as was applied in all other aspects that they would not complete with at least white dots on the sights.

Reply from Airsplat
iffy
Mediocre customer service. Will leave a different review if i ever receive the rest of my order.

Reply from Airsplat
Quick and efficient
It was easy to find what i was looking for , and to order it. My order was processed and shiped fast .

Reply from Airsplat
What customer service?
Ordered item, billed for item, waited for item, refunded for item that was never shipped with ZERO explanation as to what happened.

Reply from Airsplat
Expected more.
I placed my order, and my card was charged. I didn't receive any communication. After two days, I wrote the company, and received an email stating that they did have my order, but it hadn't shipped yet due to an upgrade of the shipping software. I was told that for the delay, I would receive a free bottle of green gas (in addition to the two cans I had ordered). After that, more silence. No shipping notification, no tracking numbers, just silence. When my package eventually arrived, it contained what I had ordered, but the free gas promised? Nowhere to be found. I will be finding another vendor for my purchases.

Reply from Airsplat
Don't sell guns you don't have.
Ordered two air soft rifles for my sons who were very excited about them as they where in stock.
Received email 4 days later that they were out of stock but would have new ones in 7-9 days. 6 weeks later we had to get our money back as they still didn't have them? That's unacceptable. I did appreciate the prompt return of our money.

Reply from Airsplat
The website was very unclear.
First they gave me the wrong shipping tracking number which was no big deal, but the buffer tube i ordered wasn't meant for rear wired aegs which it didn't say anywhere on the site.

Reply from Airsplat
Great business, will definitely shop again.
Shipped quick, packaged well...
Excellent Product!
Item arrived just as described! Also want to mention the transit of shipped was extremely fast! I would recommend anyone trying to buy any type of airsoft product to shop here!
Thank you again!
Not a happy customer
Once again item was not in stock, In the last 6 purchase attempts 1 went well, 1 received the wrong item and 4 times items was not in stock. not a good track record.

Reply from Airsplat
Great Service
Delivered ahead of schedule and as advertised. What more could you want? I will buy from Airsplat again and I highly recommend them to everyone.
Under New Ownership
My previous experience with this company was less than stellar - incredibly poor customer service. The new ownership seems like they are trying to make up for the previous owner's short comings. They corrected my issue and went above and beyond. I will definitely order from them again and will recommend them to friends.
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