Alarm New England Reviews 

120
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Connie M. has made herself so available to us with our many, many questions. She has guided us through keep our office and building safe and secure. Her experience is clear but her compassion sets her... See more

Rated 5 out of 5 stars

Just switched from ADT to Alarm New England and these guys have been professional from the sales process through the installation. Dorothy answered my questions - of which I had many becuase I am so... See more

Rated 5 out of 5 stars

My husband and I installed our system with Connie walking us through the process. We had some connectivity issues early on, but Connie quickly realized that due to the footprint of our house and a cou... See more

Rated 5 out of 5 stars

We have been Alarm New England customers for several years and we could not be happier with their service and attention. The system is terrific and they have installed some upgrades as we made changes... See more

Company replied

Company details

  1. Security Equipment Store
  2. Furniture Store

Information provided by various external sources

Get a customized next-gen security system with New England's fastest emergency response starting at $24.99/month. Switch your burglar and fire alarm systems in MA, CT, or RI to us today for no cost.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

1 review in the last 12 months

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Rated 5 out of 5 stars

I made the mistake for you

I made the mistake for you! Learn from my lesson. . .the big alarm company is not better! I found a way out of my contract and I ran! Alarm New England is a wonderful company! You are a valued customer and they care enough to listen to you the customer and step up to make you happy!

October 26, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, April! We love to hear about your experiences with Alarm New England. Thank you for choosing us to protect your home.

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Rated 5 out of 5 stars

I have been using Alarm New England for…

I have been using Alarm New England for over 10 years and never have had any issues. Their response time is excellent.

October 25, 2018
Unprompted review
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Reply from Alarm New England

We are thrilled you've had a great experience with us, Stephane! Thank you for choosing Alarm New England to protect your home.

Rated 5 out of 5 stars

I chose Alarm New England based on…

I chose Alarm New England based on their reputation and ratings. I have not been disappointed. I had never owned a security alarm before, but Alexandra answered all of my questions and walked me through what equipment I would need and gave me prices. The system was delivered, I called Alarm New England and Odane walked me through installation and activation. The system was easy to install and works great!! I like the fact that my home is being monitored locally and the people from Alarm New England could not be nicer.

October 25, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Mike! We are thrilled you experienced great customer service. Thank you for choosing Alarm New England to protect your home.

Rated 5 out of 5 stars

Alarm New England has been a wonderful…

Alarm New England has been a wonderful partner for us here at the Community Boating Center. A super knowledgeable staff who helped us implement a solution that was the best fit for our organization. Thank you Alarm New England!

October 24, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing your experience, Andy! Thank you for working with us to protect the Community Boating Center.

Rated 5 out of 5 stars

Nothing but the utmost…

Nothing but the utmost friendly,competent, knowledgeable + fairly priced service company.

Steve B.

October 23, 2018
Unprompted review
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Reply from Alarm New England

We are thrilled you had a great experience, Steven! Thank you for choosing Alarm New England.

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Rated 5 out of 5 stars

Incredible customer service

October 23, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Amy! We are thrilled you experienced great customer service. Thank you for choosing Alarm New England to protect your home and family.

Rated 5 out of 5 stars

ANE delivers on it's promises

ANE delivers on it's promises. The people are prompt, efficient and friendly. Can't recommend them too highly.

October 22, 2018
Unprompted review
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Reply from Alarm New England

Thanks for the recommendation, Byron! We love to hear about your experiences with Alarm New England. Thank you for choosing us to protect your home and family.

Rated 5 out of 5 stars

Great Alarm Company

I can control my alarm from my phone which is absolutely great! I had another alarm company at the Cape for a few years and I was called in the middle of the night on numerous occasions for a possible break with the sensor in the basement showing activity. It was always a spider and the police had to come out and check it out. They quoted me almost $2000 to set up the system where I could control it by my phone. I have not had any problems since we have had Alarm New England. I have never been called in the middle of the night. When there is a question the sensor check for a specific sensor shows me exactly where the problem is. I find the system user friendly and efficient. I am very pleased that I switched to Alarm New England and I do recommend this company to anyone who is looking for a security system.

October 22, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Dianne! We are thrilled you love your Alarm New England system and experienced great customer service. Thank you for choosing us to protect your home and family.

Rated 5 out of 5 stars

Came early

Came early, found problem , replaced sensor and tested operation. Politely explained what was accomplished. I consider this a perfect service call. Bravo!

October 22, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Martin! We are thrilled you experienced great customer service. Thank you for choosing Alarm New England to protect your home and family.

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Rated 5 out of 5 stars

Thank you!

Excellent products, excellent tech support, excellent overall service. Alarm New England makes me feel like I’m part of the family!

October 22, 2018
Unprompted review
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Reply from Alarm New England

We are thrilled you had a great experience, Tim! Thank you for choosing Alarm New England.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, from VP to sales to back office staff Alarm New England are a true meaning of excellence. We’re extremely satisfied; congrats to Alexandra and her staff for always exceeding my expectations. It’s very evident that this company cares and values their business.

October 22, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Joel! We are thrilled you experienced great customer service. Thank you for choosing Alarm New England to protect your home and family. -Alexandra

Rated 5 out of 5 stars

Early false alarm this morning from…

Early false alarm this morning from broiling my lunch
New condo new stove
Alarm service was so helpful and patient
Thank you all
⭐️⭐️⭐️⭐️⭐️

October 18, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Judy! We are glad our central station was able to assist you. Thank you for choosing Alarm New England to protect your home. - Alexandra

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Rated 5 out of 5 stars

Very satisfied with alarm new England’s…

Very satisfied with alarm new England’s service.

October 18, 2018
Unprompted review
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Reply from Alarm New England

We are thrilled you experienced great customer service, Karra! Thank you for choosing Alarm New England to protect your home and family. - Alexandra

Rated 5 out of 5 stars

Great company!

Great company! Feel safe at home and when I am away. Love having my fire alarms hooked up as well. Peace of mind day and night whether I am home or away’

October 18, 2018
Unprompted review
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Reply from Alarm New England

We're so happy that you feel safe, Mary Ann. Thank you for choosing Alarm New England to protect your home and family. - Alexandra

Rated 5 out of 5 stars

Amazing

Incredible customer service- very helpful at every step of the process.

October 18, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Michael! We are happy you experienced great customer service from our team. Thank you for choosing Alarm New England to protect your home. - Alexandra

Rated 5 out of 5 stars

A solid company

Everything has been top notch, so far. The company is very easy to deal with and are very receptive to your needs. I was very pleased with the installation and I love the high tech equipment. Luckily, I have not had any alarms, to date, but I have peace of mind knowing they are there.

October 18, 2018
Unprompted review
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Reply from Alarm New England

Thank you for sharing, Dana! We are thrilled you're having a great experience with us so far. Thank you for choosing Alarm New England to protect your home. - Alexandra

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Rated 5 out of 5 stars

Great service

October 17, 2018
Unprompted review
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Reply from Alarm New England

We are thrilled you experienced great customer service, William! Thank you for choosing Alarm New England to protect your home and family. - Alexandra

Rated 5 out of 5 stars

I put this system into my daughters new…

I put this system into my daughters new home. I live many miles away and had it all done on the phone and they helped me get it done without one problem. Who could could ask for anything more. My daughter is very happy with the system and feels totally secure having Alarm Ne England guarding her house and her.
Ira Barry, a happy father knowing his daughter is being guarded by Alarm New England

October 17, 2018
Unprompted review
Alarm New England logo

Reply from Alarm New England

Thank you for sharing, Ira! We are thrilled your daughter is happy with her system and that the process went smoothly. Thank you for choosing us to protect your family. - Alexandra

Rated 5 out of 5 stars

satisfied123

very good company every time we have had a problem it has been resolved quickly and promptly

October 17, 2018
Unprompted review
Alarm New England logo

Reply from Alarm New England

Thank you for sharing, Ken, we are glad that your system issues were resolved! Thank you for choosing Alarm New England to protect your home. - Alexandra

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