I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
Company replied
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provi... See more
Company replied
Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alex Bank
Thanks for the 5-star review Sione! 💜
Fast review and easy to work with.
August 27, 2026
Reply from Alex Bank
Thanks for the 5-star review Annette! 💜
Reply from Alex Bank
Thanks for the 5-star review Jayden! 💜
Good team need to improve upload for…
Good team need to improve upload for photos documents , overall good people
March 3, 2026
Unprompted review
Reply from Alex Bank
Thanks for the review Paul! Good people is a compliment we'll happily take 😊 Thanks also for the feedback on uploading documents. We're always looking for ways to make things simpler for our customers. 💜
Such an easy process rather then going…
Such an easy process rather then going through a major bank.. transfer was super quick once everything was approved
August 26, 2026
Reply from Alex Bank
Thanks for the 5-star review Shane! Sometimes it's the little things that help us stand out from the big guys, like an easy process and not having to wait around once everything's been approved. Thanks for choosing to bank on Alex. 💜
Reply from Alex Bank
Thanks for the 5-star review Danielle! We know there's usually a reason customers want their finance sorted quickly, so it's lovely to hear the settlement process didn't keep you waiting. 💜
Fast transaction
Fast transaction
Great communication
Reliable
Trustworthy
Friendly staffs
August 26, 2026
Reply from Alex Bank
Thanks
for the
5-star review
Gina! 💜
Extremely easy to deal with and fast…
Extremely easy to deal with and fast approval process.
August 25, 2026
Reply from Alex Bank
Thanks for the 5-star review Antoni! Life's complicated enough, we try to make sure banking isn't. 💜
Quick service and great knowledge and…
Quick service and great knowledge and updates from members of staff.
August 18, 2026
Reply from Alex Bank
Thanks for the 5-star review Keiron! Good communication never goes out of style, and we know a little clarity can go a long way. Thanks for choosing to bank on Alex. 💜
Great experience from start to finish
Great experience from start to finish. Amazing service. Highly recommend to anyone very professional and made everything easy.
August 26, 2026
Reply from Alex Bank
Thanks for the 5-star review Elizabeth! A recommendation like that means the world to us. We believe banking should be easy, with great people behind it every step of the way. 💜
Simple and straightforward process to…
Simple and straightforward process to applying for a loan. Prompt communication at every step.
August 25, 2026
Reply from Alex Bank
Thanks for the 5-star review Ismo! Banking is better when you know exactly where things stand. Thanks for sharing your experience. 💜
Alex bank approved my loan for a car…
Alex bank approved my loan for a car were others wouldn't
Thank you Alex Bank
August 25, 2026
Reply from Alex Bank
Thanks for the 5-star review Patrick! We believe everyone deserves a fair go, so thank you for giving us the opportunity to help get you on the road. 💜
Great experience with Alex Bank
Great experience with Alex Bank. Friendly, professional and helpful service, with a smooth and easy process. Highly recommended!
August 24, 2026
Reply from Alex Bank
Thanks for the 5-star review Aung! Friendly, simple and human banking is what we're all about, so it's great to know we left such a positive impression. Thanks for the recommendation and for choosing Alex.Bank 💜
It's great service and fast approval.
August 24, 2026
Reply from Alex Bank
Thanks for the 5-star review Nilaykumar! Speed is the name of the game at Alex.Bank. Great service is just part of the package. 💜
I received emails which was great but…
I received emails which was great but I’m old school & would love a call
August 24, 2026
Reply from Alex Bank
Thanks for the review Debra and we're glad the email communications worked well for you. While we're a 100% digital bank, we've never lost sight of the human side of banking, so we know there's still something special about a good old-fashioned phone call every now and then! We appreciate the feedback and will take it on board. 💜
Reply from Alex Bank
Thanks for the 5-star review Nylene! We like to think a better rate shouldn't come at the cost of an easy experience. Thanks for choosing to bank on Alex. 💜
Easy to deal with and offered a great…
Easy to deal with and offered a great interest rate.
August 17, 2026
Reply from Alex Bank
Thanks for the 5-star review! We believe a fair rate should be easy to find. So thanks for banking on Alex and enjoy your new ride! 💜
No fuss finance
No fuss finance. Very competitive rates and settlement was very quick for car finance.
August 6, 2026
Reply from Alex Bank
Thanks for the 5-star review Matthew! We think buying a car is exciting enough without your finance getting in the way. Enjoy the new wheels and thanks for choosing to bank on Alex 💜
It was like the perfect temp butter being smeared on bread
Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
August 20, 2026
Reply from Alex Bank
Thanks for the 5-star review Dippy! We never thought we'd be compared to perfectly spread butter, but we'll absolutely take it 😄 As a 100% digital bank, we've never lost sight of the real people behind every customer interaction, so we loved hearing you felt treated like a real human being and not just a number. And if we're the butter, you're the jam that makes everything sweeter. 💜
Reply from Alex Bank
Thanks for the 5-star review Kwang! Nice and simple. Just the way we like it. 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.