I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
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Review summary
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Reviews shaping this summary
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
Company replied
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provi... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Alex Bank
Thanks for the 5-star review David! Fast, fair and stress free is a compliment we'll happily take. 💜
Reply from Alex Bank
Thanks for the review Jennifer, speed is the name of the game! 💜
Reply from Alex Bank
Thanks for the 5-star review Jeffrey! 💜
Reply from Alex Bank
Thanks for the 5-star review Jacinta! 💜
Reply from Alex Bank
Thanks for the 5-star review Joshua! 💜
Was very easy to deal with and quick…
Was very easy to deal with and quick response times
August 18, 2026
Reply from Alex Bank
Thanks for the 5-star review Slavko, and for choosing to bank on Alex! 💜
I'd like to give alex bank and BIG…
I'd like to give alex bank and BIG thank you for allowing me to buy a new car, the whole process was nice and easy to do and i would highly recomend them to family members
August 14, 2026
Reply from Alex Bank
Thanks for the 5-star review Rodney! A BIG thank you right back at you! We love helping customers get into a new car and couldn't ask for a better endorsement than a recommendation to family and friends. 💜
So easy to deal with no nasty surprises…
So easy to deal with no nasty surprises and fast turnaround.
August 14, 2026
Reply from Alex Bank
Thanks for the 5-star review Paul! We like to keep things fair and simple, so the best surprises are the ones you don't get. 💜
Greatest and spoton
August 10, 2026
Reply from Alex Bank
Thanks for the 5-star review Dinesh, we'll take it! 💜
Reply from Alex Bank
Thanks for the 5-star review Brett! 💜
Reply from Alex Bank
Thanks for the 5-star review Samed! 💜
Reply from Alex Bank
Thanks for the 5-star review Luke! Doing things quickly is one of our superpowers 💜
I didn't deal with them until a phone…
I didn't deal with them until a phone call on the 18th of August, in that call I got what I rang for the info was clear and answered my questions no grey areas at all, cheers , they gave me a loan too which I brought a very nice car i chose carefully as I know in 4 yrs when the loan is done, my car will be worth more then I paid for it as these cars will exceed value if they well looked after
August 18, 2026
Reply from Alex Bank
Thanks for the 5-star review Diesel! Sometimes a quick conversation can make all the difference. We're glad we could answer your questions clearly, with no grey areas, and help get you behind the wheel of your new car sooner. Enjoy the ride! 💜
The team was very helpful and quick and…
The team was very helpful and quick and p.a rate is very low compare to other banks
July 31, 2026
Reply from Alex Bank
Thanks for the 5-star review Rafiq! We believe offering personalised rates that reflect each customer's circumstances is the fairest way to be. It's great to hear both the service and your rate hit the mark. 💜
Reply from Alex Bank
Thanks for the 5-star review Grant! 💜
Dealing with Ulysses was great.
Dealing with Ulysses was great.
Quick to get the deal over the line
August 14, 2026
Reply from Alex Bank
Thanks for the 5-star review Bradley! 💜
quick turnaround.
quick turnaround.
easy and seemless to deal with. from approval, received the money within days
August 7, 2026
Reply from Alex Bank
Thanks for the 5-star review John! Life can move pretty quickly, so we're glad the money was able to keep up. Thanks for choosing Alex and enjoy whatever comes next. 💜
Real people
I had a great experience dealing with Black Lab Loans, particularly with William.
What really stood out was the personal service. These days, dealing with banks and online lending can feel like everything is done through computers, automated systems and forms, with no real person to speak to.
With William, it was completely different. I could simply pick up the phone, talk to a real person, ask questions and get things explained clearly. He was approachable, helpful and kept us informed throughout the process.
It was refreshing to receive genuine, old-fashioned personal service while still having everything handled professionally and efficiently.
I would definitely recommend Black Lab Loans and William to anyone looking for a more personal approach to finance.
August 14, 2026
Reply from Alex Bank
Thanks for the 5-star review James! It's great to hear William and the team at Black Lab Loans made such a positive impression. Thanks for sharing. 💜
Reply from Alex Bank
Thanks for the 5-star review Nathan! 💜
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