Great experience with Alex Bank. The service was fast, efficient and hassle-free. Everything was handled promptly and professionally, making the whole process smooth and straightforward. I'm very happ... See more
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Review summary
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Reviews shaping this summary
I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The loan was settled within a few days…
The loan was settled within a few days but was a bit of a mess around, had to go to manual review, verification didn’t work, they then cancelled and resubmitted the loan. Just small things that made the process less than ideal but we got there in the end.
July 15, 2026
Reply from Alex Bank
Thanks for taking the time to leave a review, Dylan. We're sorry to hear parts of the process were less than ideal, as we know it's often the little things that can make a big difference! We're pleased we were ultimately able to get you the outcome you were hoping for though, so thank you for sticking with us and for choosing Alex.Bank.
Good outcome, but internal policy needs to change
I arranged finance with Alex Bank through a broker for the purchase of a new car.
I completely understand their requirement for comprehensive insurance before settlement. That's sensible. However, their policy requires the insurance to commence on the day they transfer the funds (which happens overnight), rather than the day the customer actually takes delivery of the vehicle.
Under that policy, I would have been paying for insurance on a car that I didn't own and couldn't collect. The dealership quite rightly won't release the vehicle until settlement has occurred, and the vehicle remains covered under the dealership's insurance until I take delivery anyway.
Thankfully, common sense eventually prevailed and the issue was resolved. However, had it not, I would have had to either cancel and rewrite my insurance policy or delay settlement simply to comply with an internal process. Neither outcome would have benefited me, the insurer, the dealership or the bank.
I think Alex Bank should review this policy, as it creates unnecessary costs, delays and frustration for customers. It's also something prospective borrowers should be aware of when arranging finance so they can avoid unexpected issues during settlement.
July 15, 2026
Reply from Alex Bank
Thanks for taking the time to leave a review, Felicity. We appreciate you sharing such detailed feedback about your experience, and we're sorry our policy in question caused you frustration. We're always looking for ways to improve the experience for our customers, and we've passed your comments on to the relevant team internally for consideration. If you'd like to discuss this further, please feel free to get in touch with us at hello@alex.bank.
Reply from Alex Bank
Thanks for the 5-star review Tiahn, easy does it!
Reply from Alex Bank
Thanks for the 5-star review Rajesh!
Best service and value the customer ❤️
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provided by him and the entire team.
Thank you so much to everyone at Alex Bank. I highly recommend Alex Bank to anyone looking for outstanding service—they are the best! ❤️❤️❤️🙏@ Zunu & Ganesh
July 7, 2026
Reply from Alex Bank
Thanks for the 5-star review Nesh! Reviews like this absolutely make our day 💜 We'll be sure to pass your kind words on to Mathew and the wider team. Knowing we've delivered the kind of service you'd happily recommend to others is the highest compliment we could ask for. Thanks for banking on Alex!
Very fast and simple process with my…
Very fast and simple process with my loan. Thank you
July 1, 2026
Reply from Alex Bank
Thanks for the 5-star review Theunnis! Fast, fair and simple is the name of the game at Alex.Bank. Looks like this one was a win all round!
Reply from Alex Bank
Thanks for the 5-star review Melissa!
Alex Bank was amazing !! exceeded expectations in all aspects
Alex Bank was amazing ! Thank you so much for the quick and easy process - Customer for life now :)
July 1, 2026
Reply from Alex Bank
Thanks for the 5-star review Celeste! Exceeding expectations is one thing, but hearing you're a customer for life is something really special! Welcome aboard 😊
Alex.Bank settles loan promptly...
It was great to get the loan over the line. Apart from the time consuming effort getting all the paperwork but Alex.Bank was able to run with it and ensure that I was able to comply with all the requirements. Thank you for making this happen.
July 10, 2026
Reply from Alex Bank
Thanks for the review Mickle! We know there's a bit involved at times, so we're glad we could help steer things through to settlement. Thanks for taking the time to share your experience.
I used a broker so to fair hadn’t heard…
I used a broker so to fair hadn’t heard of Alex bank. Very Happy with the rates and settlement was very quick.
July 9, 2026
Reply from Alex Bank
Thanks for the 5-star review Jonathan! It's always nice meeting customers through our broker network, and if the rates and quick settlement impressed you, will you tell your friends? 😄
Reply from Alex Bank
Thanks for the 5-star review Ross!
Customer care and follow up phone calls…
Customer care and follow up phone calls and messaging.Easy process to follow.Verification technology was impressive.all in all very happy with the transaction.
July 8, 2026
Reply from Alex Bank
Thanks for the 5-star review Mark! We spend a lot of time getting the technology right, but it's the customer care and follow-up that really matter. Thanks for recognising the team's personal touch along the way, and thanks for choosing to bank on Alex! 💜
Alex bank were fantastic to deal with
Alex bank were fantastic to deal with, very easy and quick application process,
great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex bank for any financial requirements.Definitely a five star rating for this great bank.
July 7, 2026
Reply from Alex Bank
Thanks for the 5-star review! Thanks also for recommending Alex.Bank and for taking the time to share your experience, we couldn't ask for a better endorsement than that.
Easy to deal with
Easy to deal with, good communication and easy loan process. So happy!
June 30, 2026
Reply from Alex Bank
Thanks for the 5-star review Jono! So happy? That makes two of us 😊
Fast and efficient
Fast and efficient! Pre approved then approved my loan efficiently! Thank you for making the process smooth!
July 7, 2026
Reply from Alex Bank
Thanks for the 5-star review Zena! There's nothing better than a smooth approval process, especially when you're ready to move ahead. Thanks for sharing your experience and enjoy the smooth ride ahead! 🚗
Easy to use system and quick…
Easy to use system and quick application and services. Funds were in the same day, thanks Alex bank!
July 7, 2026
Reply from Alex Bank
Thanks for the 5-star review Anthony! Fast, fair and simple is what we're all about, and we're so pleased we could get the funds to you on the same day you signed your contract!
Easy and fast process with affordable…
Easy and fast process with affordable interest rate
July 6, 2026
Reply from Alex Bank
Thanks for the 5-star review Matthew! Banking doesn't need to be complicated, so thanks for choosing Alex.Bank and a fair and simple process!
Easy finance with a great rate
Organised by the broker we used however provided a great interest rate.
June 24, 2026
Reply from Alex Bank
Thanks for the 5-star review Blain! A great rate is one thing, but when it comes with a smooth experience through your broker, that's even better. Thanks for choosing Alex.Bank!
Really good help me out a fair bit and…
Really good help me out a fair bit and overall good communication and fast working, highly recommend
July 1, 2026
Reply from Alex Bank
Thanks for the 5-star review Liam! It’s great to know we could lend a hand when it mattered. We really appreciate the recommendation.
extremely quick efficienct and low…
extremely quick efficienct and low rates compared to to car dealer , overall a good experience
June 30, 2026
Reply from Alex Bank
Thanks for the 5-star review Adrian! It sounds like you did your homework before choosing a lender, so we're pleased Alex.Bank stacked up well. Enjoy the new wheels!
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