Great experience with Alex Bank. The service was fast, efficient and hassle-free. Everything was handled promptly and professionally, making the whole process smooth and straightforward. I'm very happ... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Alex Bank
Thanks for the 5-star review Pierre! 💜
Excellent service, fast response.
The speed and quality of service from Alex Bank is really impressive - simple application, speedy responses, transparent process. Well done Alex Bank.
July 30, 2026
Reply from Alex Bank
Thanks for the 5-star review Joe! We like to think speed means more when it's paired with clear communication and great service. Thanks for putting your trust in us! 💜
Excellent service
Excellent service. Loan was approved quickly and very helpful. Great rate too.
July 23, 2026
Reply from Alex Bank
Thanks for the 5-star review Leneal! We think getting a great rate shouldn't mean sacrificing great service, and we're glad we could deliver on both fronts. 💜
I rate it 100 percent because they are…
I rate it 100 percent because they are fast and reliable
June 6, 2026
Unprompted review
Reply from Alex Bank
Thanks for the 5-star review Ahmed! 100 percent? By definition, we can't ask for more than that! 💜
Reply from Alex Bank
Thanks for the 5-star review Pablito! Fair rates are the name of the game at Alex.Bank 💜
Highly recommended
The loan process at Alex Bank was straight-forward and approval was fast. I was given a very good rate. I'm glad I went with this loan provider. No stress and great customer service.
June 26, 2026
Reply from Alex Bank
Thanks for the 5-star review Annabel! Fast, fair and simple is what we're all about, so it's awesome to hear your experience was stress-free from start to finish. Thanks for the recommendation and thanks for choosing to bank on Alex!
I had an excellent experience from…
I had an excellent experience from start to finish.
I highly recommend Alex Bank to anyone looking for a company that is trustworthy, reliable, and committed to delivering exceptional customer service. Thank you again for such a positive experience—I wouldn't hesitate to use your services again
July 22, 2026
Reply from Alex Bank
Thanks for the 5-star review Jezza! It's glowing feedback like this that makes our day. Looking after our customers is what we're all about at Alex.Bank, so thanks for the recommendation, and we'd be more than happy to help again in the future.
The broker I was given
The broker I was given, Brad Janssen, was excellent. Nothing I asked him to do was too much. If not for Brad I would have gone with another financial institution. The interest rate of 8.49 is also really good. Thank you.
July 24, 2026
Reply from Alex Bank
Thanks for the 5-star review Mark! We'll make sure Brad sees this. 😀 Winning your business isn't something we take for granted, so it's fantastic to hear both the service and rate hit the mark!
Reply from Alex Bank
Thanks for the 5-star review Corey! A great rate combined with a fast, fair and simple experience is exactly how banking should be!
Reply from Alex Bank
Thanks for the 5-star review Dean! 💜
Reply from Alex Bank
Thanks for the 5-star review Stephen! 💜
Communication and Access
Communication, Joel the broker from National Loans and after the loan was approved the online banking and phone app both simple to set up and so easy to use. (For an online only bank it makes access very easy - well done)
July 22, 2026
Reply from Alex Bank
Thanks for the 5-star review Dave! It's great to hear our online banking and app hit the mark for you. We'll be sure to pass your kind words on to Joel as well. 💜
Excellent service and very professional
July 19, 2026
Reply from Alex Bank
Thanks for the 5-star review John! 💜
Reply from Alex Bank
Thanks for the 5-star review Kieran!
Reply from Alex Bank
Thanks for the 5-star review Kelly! Speed (and amazing communication) is the name of the game 😃
Really fast loan approval
Really fast loan approval, and the money went to my account in one day. I'm very happy with the service.
July 17, 2026
Reply from Alex Bank
Thanks for the 5-star review Manuel! It’s great to hear the funds were in your account so quickly, and even better that you’re happy with the service!
Reply from Alex Bank
Thanks for the 5-star review Monica! Fast, fair and simple is the Alex way, and a little organisation never hurts either. 😊
Reply from Alex Bank
Thanks for the review Jerek! It's great to hear that you've been a long-term customer of ours. We appreciate the feedback on additional features too, and it's something we're always looking at as we continue to grow and improve.
Good interest rate and very prompt with…
Good interest rate and very prompt with making the funds available.
July 16, 2026
Reply from Alex Bank
Thanks for the 5-star review Ron! We know the only thing better than a competitive rate is having the funds ready when you need them. Thanks for choosing Alex.Bank!
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