Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and softness, often describing them as "life-changing" or "unbelievable." Many people appreciate the thoughtful design, especially for those with specific needs like post-surgery recovery or sensory issues. The ordering process is generally smooth, and the customer service is frequently highlighted as outstanding, with many consumers noting the helpful, efficient, and personal support they received. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger busts, leading to issues with fit and support. A few customers also reported delays in receiving their orders and, in some cases, difficulty getting a response from customer service regarding these delays or refund requests.

What people talk about most

Product

People report positive experiences with product. Many praise the comfort and softness of the fabric, with... See more

Quality

Users describe positive interactions with quality, highlighting the divine, soft, and comfortable fabric that... See more

Order

Consumers generally find the ordering process positive. Many reviewers report that ordering is simple and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Service

Clients share positive opinions on service, highlighting its efficiency and personal touch. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the bra I ordered didn't fit, I have returned it. I was pleasantly surprised that when I messaged to say it didn't fit they had a new range coming out and offered to send me one of those... See more

Rated 4 out of 5 stars

The product and concept is great but the information to guide on sizing needs more work. S M L is a bit ambiguous for bra’s. I got advice on what would be the equivalent to a 34C and advised that M w... See more

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Nice feel, but not what I was looking for

I got a bra top a while ago. The material feels and looks nice, but I found it surprisingly warm/ warming given that it is marketed for those suffering with menopause symptoms. This could just be me, but the clingyness of the fabric and the lack of support did not work for me.

September 1, 2025
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Rated 1 out of 5 stars

First impressions extremely good

First impressions extremely good. Comfortable etc but my bra very quickly lost shape and the stitching is coming undone in various places after very little wear and washing. My expectations were higher for the amount paid.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

I have not received the items nor any…

I have not received the items nor any information from them

November 4, 2025
Alexander Clementine logo

Reply from Alexander Clementine

Hi Colleen, thank you for your review. We did email you to explain the reason for the delay but didn't hear back, we fear it may have gone into your junk. Please do check as we would love to hear back from you. Your order has been shipped and should have arrived.

Many thanks,
The Alexander Clementine Team

Rated 5 out of 5 stars

I love this company!

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are an enormous comfort. I wouldn’t be without them. Thank you so much.

November 3, 2025
Rated 5 out of 5 stars

Wonderful product

Wonderful product, lovely small business, ethical, great customer service. I’m fully behind the ethos of this company and hope they meet success!

October 25, 2025
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Rated 5 out of 5 stars

This underwear comes highly recommended…

This underwear comes highly recommended for both comfort and healing properties so I was determined to buy a crop top for my sister to wear at night, post surgery. Ordering was simple and the bra/crop top arrived within 10 days of ordering.

October 24, 2025
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Rated 5 out of 5 stars

Fantastic Bras

Thank you, fast delivery ++++ My wife loves these bras,so much more comfortable than post op bras. Ordered 3 from you.

October 4, 2025
Rated 1 out of 5 stars

Terrible Customer service

I bought a set following the reviews on the web site , sai d the bras have a great support for large sizes I am a È cup. I realised the bras are not supportive at all ad asked for a refund . Was given a return address I sent the set back . But I have been ghosted for the last 9 days . Really ! Really frustrating

September 30, 2025
Rated 3 out of 5 stars

Black High briefs

Very comfortable to wear. On washing ,hand-wash at a low temperature, dye and fibre came off the material. Is this an issue with the black briefs? I have a white pair which wash very well.

October 1, 2025

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