Alexanders Removals & Storage Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible efficiency, hard work, and careful handling of personal belongings throughout the entire moving process. People also deeply appreciate the responsive office team, helpful managers, and seamless organization that make stressful moving days remarkably easy and smooth. Some reviewers were not happy with initial planning and communication details, mentioning occasional delays or oversights. A few consumers noted that certain tasks required extra time, independent coordination, or addressing unexpected issues along the way. However, most individuals still felt supported by the prompt follow-ups and overall dedication.

What people talk about most

Service

Consumers find service to be exceptionally positive and professional throughout the entire process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, efficient,... See more

Customer service

Customers report extremely positive experiences with customer service, praising the responsive and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the entire moving and storage process as... See more

Response time

Users describe positive interactions with response times, noting that staff and contacts were generally very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander's were exceptional; Justyna was our move manager and she was very clear and helpful at every stage of the process. The crew on the day were friendly, adaptable and super efficient; they pack... See more

Company replied

Rated 5 out of 5 stars

STOP! BEFORE CONSIDERING A REMOVAL COMPANY… DO NOT USE ANY COMPANY OTHER THAN Alexanders Right from the get go Justyna guided me through the process, was ext... See more

Company replied

Rated 5 out of 5 stars

Aivaras, Dumani and Alex were first class. Friendly, professional, efficient and made our moving day way less stressful than it otherwise would've been. They even helped our seller's removal people at... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with a move from London to Harrogate. Really nice team, super efficient, can do attitude, everything went exactly as planned + smoothly. Couldn't recommend any more strongly if yo... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Shipping Company
  5. Storage Facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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No recent history of asking for reviews

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4.9

All reviews

(679)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent for removals

We received a personal recommendation that Alexanders is very good and they lived up to it. They were certainly not the cheapest of the quotes we got but they were worth every penny. The packed with astonishing efficiency and everything was well packed. They made sure that we had access to everything that we needed during the move. It all went well like clockwork. I recommend them very highly.

November 26, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Herb,

Thank you for your thoughtful review. We're pleased to hear that our team lived up to the recommendation and made your move efficient and smooth. We appreciate your kind words and high recommendation.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Office Storage/Move

The attention to detail from Alexanders was outstanding. The way our furniture was wrapped and stored ensured every piece returned in immaculate condition.

A special thanks to the removal team—especially Lucas—for treating our move as if it were their own. We had some very technical desks that needed rebuilding, and Luca made it a priority to come back the next day to complete the setup.

I couldn’t fault the company in any way.

Thank you, Alexanders, for making such a potentially stressful time so much easier!

Taylor

December 2, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Taylor,

Thank you for your detailed review. We're glad to hear that Lucas and the team made your move and storage experience smooth and stress-free. We appreciate your kind words and are happy everything went so well.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Took the stress out of moving

Moving can be a stressful experience, but the whole process went very smoothly from start to finish. The video survey meant that I could show everything that needed moving in detail. The costing was came back quickly and was competitive based on the amount that needed to be moved.

Moving day was very smooth and the movers were very friendly and professional. They worked quickly and efficiently.

All in all I highly recommend if you want movers that take the stress out of the experience.

December 4, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear D Conolly,

Thank you for your review. We're glad to hear that the process went smoothly and that our team made your move stress-free. We appreciate your recommendation and are happy everything worked out well for you.


Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexander’s did a great job with my…

Alexander’s did a great job with my recent move. Really happy with it. Dimitar was quick and efficient with the quote, the guys arrived on time and worked hard packing, got it done quickly, were flexible with a few changes to what was going where, packed the storage room well and dropped the rest at the house. Very efficiently done and looked like everyone was working well as a team

November 30, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Arthur,

Thank you for your review. We're glad to hear that Dimitar and the team made your move efficient and smooth. We appreciate your feedback and are happy everything went well with the packing and delivery.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Best moving company

Best moving company. The guys do their job quickly and efficiently, everything packed perfectly and they were super friendly.

December 4, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Erica,

Thank you for your review. We're pleased to hear that our team made your move efficient, friendly, and smooth. We appreciate your kind words.

Kind regards,
Alexanders Removals & Storage

Rated 3 out of 5 stars

Alexanders Removals & Storage provided…

Alexanders Removals & Storage provided an overall satisfactory experience. I contacted them at the last minute and received prompt and professional assistance from Savannah, who was attentive and helpful. Throughout the process, the team was courteous and efficient, with seamless coordination for both packing and unpacking. The removal into storage and later retrieval went smoothly, despite some delays and logistical challenges. While there were no major issues, the experience was somewhat average and met expectations, but did not exceed them.

November 23, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Benny,

Thank you for your feedback. We’re glad to hear Savannah and the team provided professional and efficient service. We appreciate your honesty and will strive to improve to exceed expectations in the future. Wishing you all the best

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Brilliant team

From my first enquiry onwards, everyone at Alexanders made me feel like they actually cared about making my move as stress-free as possible. Savannah in the office was​ ​so​ ​professional​ ​and​ ​warm​ ​and​ ​made​ ​me​ ​feel​ ​instantly​ ​reassured. Dimitar,​ the move manager, was amazingly​ ​helpful,​ ​patient​ ​and​ ​efficient​ ​and​ ​responded​ ​immediately​ ​whenever​ ​I​ ​had​ ​a​ ​question​ ​or​ ​concern. The​ ​packers​ ​and​ ​movers​ - ​Aivaras,​ ​Goce​ ​and​ ​Kieran - ​did​ ​the​ ​most​ ​incredible​ ​job​.​ ​I​ ​am​ ​just​ ​astounded​ ​at​ ​how​ ​quickly​ ​and​ ​carefully​ ​they​ ​moved​ ​everything​ ​to​ ​my​ ​new​ ​flat,​ ​and​ ​they​ ​were​ ​so​ ​friendly​ ​and​ ​polite​ ​the​ ​whole​ ​time.​ ​I absolutely recommend Alexanders and wouldn’t hesitate to use the company again.

December 3, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear George,

We are glad to have earned your recommendation and hope all is well in your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent and extremely professional…

Excellent and extremely professional team. Lisa has always been helpful arranging everything and I was very impressed with Lucas and his colleague on the move day. It’s been a great all round service from Alexanders! I wouldn’t hesitate to recommend and would use them again for any future moves.

November 29, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Eleanor,

Thank you for your recommendation, we always appreciate hearing our service met expectations

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great moving company

I recently used Alexanders for my move, and I couldn’t be more impressed with their service. From start to finish, they exceeded my expectations in every way. We also used their storage services, which was super handy.

Punctuality: They arrived right on time, which set a positive tone for the entire experience. It’s clear they respect their customers' time, and that really stood out to me.

Carefulness: The team handled all of my belongings with incredible care. Fragile items were expertly packed, and nothing was damaged or misplaced during the move.

Communication: Communication was seamless throughout. The team kept me informed at every step and were quick to answer any questions I had. Their professionalism and transparency made the process stress-free.

Teamwork & Efficiency: The movers worked quickly and efficiently without sacrificing quality. Their coordination and expertise were impressive, making the move much smoother than I anticipated.

Overall, Alexanders turned what could have been a stressful experience into an absolute breeze. I highly recommend them to anyone looking for a reliable, professional, and friendly moving company.

November 22, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Caroline,

Thank you for your thoughtful review. We are pleased to hear that every aspect of our service—from punctuality and care to communication and efficiency—met your expectations. It's great to know our storage service was helpful as well. Please feel free to get in touch with your name or reference so we can share your feedback with the team.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Very good experience

Very good experience, swift and professional from communication to removal. Everything is well organized. I made a big blunder at the beginning of the move, affecting the schedule. But the team was very responsive, dealt with everything in a calm and professional manner. Everything after that was smooth and swift, going perfectly as planned. I really appreciate their help and understanding, and would like to extend my gratitude and apologies. It was a very good experience overall. 

November 25, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Freda,

Thank you for your recommendation, we are very glad to have earned it

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

This company is top notch professional

This company is top notch professional. They handled my entire service extremely well from start to finish. Very thorough and transparent during the pre-move process and extremely efficient and helpful throughout.
The movers were fantastic and super fast. They didn't break a glass and the crew team leader went above and beyond during our whole move-out/move-in experience. They definitely made it stress free for us and I cannot recommend them enough. Over five star service!

November 22, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Customer,

Thank you for your fantastic feedback. We are happy to hear you had such a positive experience. Please get in touch with your name or reference number so we can share your compliments with the team who assisted you.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

For anyone in need of a seamless and…

For anyone in need of a seamless and stress-free move, I highly recommend these guys.

My customer service representative, Justyna, was outstanding in explaining the move. She was kind, thorough, patient, effective, and incredibly helpful. Despite the short notice, Justyna managed to arrange our moving day on the weekend seamlessly. Justyna's knowledge and expertise were invaluable in planning my move, and I cannot recommend her highly enough!

The moving crew was also punctual and worked efficiently, taking great care to protect my belongings with packing materials.

I have worked with Alexanders four times now, and each experience has been flawless. It's fantastic to do business with a company that operates with such integrity. Highest recommendation!

November 4, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Kateryna,

Thank you for your wonderful review. We’re thrilled to hear Justyna and the team made your move seamless. It’s always a pleasure working with you—thank you for your continued trust in Alexanders

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Chris, Ryan & Mac

Chris, Ryan & Mac were excellent! Super fast, great guys and very reliable! Would definitely recommend them and will be using again!

November 5, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear ___
Thank you for your kind words. We are happy to hear you had a great experience. Please contact us with your name so we can thank you personally

Rated 5 out of 5 stars

Fantastic service - highly recommend

My experience with Alexander’s has been excellent from start to finish. From Tony first coming out to provide a quote, to Callie being assigned my Move Manager and then Robin and his team coming to pack and move. The customer service and follow up from Callie is fantastic - she is incredibly responsive, helpful and answers all your questions to ensure you feel comfortable and reassured. Robin and his team (including Marius) are incredible too - polite, efficient and so fast at what they do.

I couldn’t recommend a better company - thank you for making this move seamless and painless.

October 29, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Lucy,

Thank you for your kind review, we are glad to hear we were able to provide a great service.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Amazing and professional service

Alexanders provided a seemless and fantastic service. The communication from the office was really fast and clear (Justyna), which helped us to feel at ease about the whole process. The removal team were brilliant, so organised, really efficient and asked questions to ensure we were happy with the loading and unloading of items. Our team included Alveras, Lambi, Louis and Jonny, who each worked so hard and we would highly recommend. Thanks for such a positive expereince.

October 24, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Daniel,

Thank you for your kind review, we hope you are settling well into your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great from start to finish

Alexanders were great from start to finish. Callie was our move manager and she was incredibly helpful throughout, especially when other aspects of the process were stressful. The move team were great, really efficient and made the day run smoothly. I would happily use Alexanders again.

September 27, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Diane,

Thank you for your kind review, we are delighted to hear you were satisfied with the service

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Thank you Alvaras and Matosh

Thank you so much Alvaras and Matosh !! Not only were they incredibly professional and did a great job, they were absolutely lovely and made a stressful day so much easier. Thank you guys !

October 22, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Annabel,

Thank you for your recommendation, we are very glad to have earned it

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

I will always use Alexanders for my moves!

We have used Alexanders removals several times. We always come back to them because of their excellent service and professionalism. Today was the second of a two day job; we had Kris and Adalin doing the move and they were outstandingly good. It is not the first time that we have had Kris lead the team for our moves, in fact we asked for him this time because of the great job he has done in the past. Yesterday the team was led by Tomek who is also great. We also had a good experience with the move manager Dimitar, who was flexible and helpful. I highly recommend Alexanders!

October 23, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Satisfied Customer,

Thank you so much for your feedback. Could you please share your client's reference number? We’d love to pass along the compliments to all crew members involved in your move.

Thanks again for your trust and recommendation—we look forward to being here for any future moves.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Absolutely great

The service was impeccable. From the first enquiry to the removal day itself. Having had several quotes, Alexanders put more people on the job and did it in one day, unlike the other companies. The men worked so hard it was quite incredible. We have no hesitation in recommending them. First class.

October 13, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Brenda,

Lovely to hear you were happy with the service, it was pleasure to work for you.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

A reassuring initial call and quotation experience

I needed a contingency quote after a problem surfaced with another company. It was the very end of the business day on a Friday, but I spoke with Savannah, a most professional, polite, charming and helpful young lady who listened patiently and did all she could to help me get a quote as quickly as possible, following up afterwards to check on required information. It created a very positive impression. Thanks again, Savannah!

October 4, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Tom,

Thank you for your kind words. We’re delighted to hear that Savannah was able to make a positive impression and assist you promptly. We’ll be sure to pass along your compliments to her.

Kind regards,
Alexanders Removals & Storage

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