We stayed at Villa Abel back in April and whilst the villa was nice there were a lot of issues from blown speakers on the TV, extractor fan broken, lack of kitchen utensils & dirty kitchenware. My mai... See more
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What people talk about most
Based on these reviews
Our original property was under repair as a result of the rains this year. Thankfully Algarve Vacations were able to help us locate another one. This second Property was perfect for our group. Loc... See more
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Review for Villa Morais, 11 - 18 September 2025. The villa is quite spectacular for the most part and great value for the price we paid. It was immaculate on arrival and everything was working and in... See more
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We stayed at Villa Oliveira with our Family ( 7 adults and 5 children) over October half term. The accommodation is of a high standard with sufficient in all respects - rooms, seating, dining, coo... See more
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Despite its perfect location, Villa Mauritius is greatly overpriced. The Villa is dated, tired and in need of redecoration and repair. There were several Health and Safety issues. The local representa... See more
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Horrible experience. Checked in to Albufeira apt and found out what looks like a king size bed was actually two folding cots, our feet hung over the edge of the bed. Reached out to manager Olivia Grim... See more
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Nice large villa room for all our family.lovely outdoor area around the good size pool.outside covered area with large dining table.short stroll to modern supermarket. Used taxis to get into town but... See more
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Before arrival, tell tail signs were there. Deposit taken far too soon, ominous forms, lots of automated Comms, etc. On arrival, the address provided wasn't the address we were staying at, so after wa... See more
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Very nice and helpful staff. Apart from the information related to our apartment, they also provided a list of other activities to do during our stay. Everything went absolutely great, nothing to comp... See more
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We had a wonderful holiday at Venice Apartment , Albufeira . Seamless process from booking until our departure. The apartment had everything we wished for to make our holiday one of the best .... See more
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Horrendous experience. Algarve vacation do not adhere to contracts via VRBO regardless of any security fees you may pay. We booked a villa for 12 people and were advised of the total cost including... See more
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Fantastic villa, booked via VRBO but then passed to Algarve Vacations to deal with ,Villa Casa Das Dunas, Algarve. They were fantastic to deal with, villa was a little tired in the odd place but it... See more
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Stayed in one of your Marina villas, it was very very poor. Out of date, walls were very dirty, broken tiles everywhere in pool area, very dangerous. 3 balconies'but NOT ONE OUTSIDE PEICE OF F... See more
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Amazing villa, brilliant team, Algarve vacations made this trip one of the easiest and most enjoyable trips ever. A stunning large villa for 18 guys very close to everything, providing luggage storage... See more
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We stayed at Villa Del Pescador. The property is lovely. The location could not have been better. Small town feel with a short walk to Old Town Albufeira, where there are lots of dining and shopping o... See more
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Absolutely terrible! The worst service we have ever had from a rental company and we rent villas several times every year. Communicating with Algarva Vacation is like communicating with a 14 year... See more
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From initial booking, to arrival at our accommodation, the service we received from Algarve Vacation was excellent. The villa exceeded expectations, and was clean throughout on arrival. We had plent... See more
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What an amazing villa!! We went as a group of 8 lads and all had the greatest experience in Albufeira, mainly due to the villa we stayed in. Really ideal location, brilliant modern layout and faciliti... See more
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We celebrated by husband’s 40th at Villa Florida. I have to say that the villa was amazing and the customer service from the algarve vacation team (especially Olivia) has been brilliant! The price w... See more
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We had a wonderful stay at the villa. The space was beautiful, comfortable, and very well equipped with great amenities. We also loved how close it was to the beach and to several nice restaurants. W... See more
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Stayed at one of Algarve vacations properties with my dad as a 60th birthday present and i absolutely could not fault it. The property is exactly as the pictures if not better and the locatio... See more
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The accomodation was just as described, beautiful place in a great location. We had an amazing time and had the ongoing support from the algarve team who kept in touch through WhatsApp from start to... See more
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We had a fantastic holiday in Portugal. Picked up from airport when we arrived.The villa was beautiful. Sandra came to meet us at the villa next day So friendly and showed us all the great trips and r... See more
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Beautiful spacious villa exactly as described. Looks nothing from the street but a hidden gem. Pool area gorgeous. Very peaceful. Shop a couple of minutes walk away. One Irish bar 3 mins away or top o... See more
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Great location just a short walk from the beach. The high street nearby had everything we needed, supermarkets, restaurants, and plenty of options to explore. Lots to do around the area, perfect for a... See more
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We had a great time in Albufeira where we stayed in Villa Moluca of Algarve Vacations. The booking process and subsequent steps went very fine. The villa was amazing with all luxury and comfort one... See more
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We loved our stay in this amazing place! The pool was awesome and seating outside. Very spacious and comfortable. The location is fabulous. We made such amazing memories in large part to this wond... See more
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We had an amazing stay in this beautiful villa. It’s in a great location about a 10 minute walk from a beautiful beach with fabulous beach bar. The town itself is a bit further away - a 30min walk or... See more
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We booked a villa managed by Algarve Vacations. The level of communication was perfect, neither too much nor too little. The instructions for finding and accessing the villa were perfect. We had an is... See more
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We had a perfect stay at this villa! It was everything we hoped for — private, spacious, and very comfortable. The pool was wonderfully warm, making it a highlight of our week. The villa itself is roo... See more
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The Vila Morais is very well located, close to amenities and a 5-minute walk from Galé Beach. It is well-maintained, clean, well-equipped, and in every way consistent with the description and photos.... See more
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Had a very relaxing week at Ipanema 1 apartment in the Santa Eulalia area of Albufeira. The apartment was centrally located but very quiet at night. The apartment was very spacious and clean... See more
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The entire experience of dealing with Algarve Vacations was superb from start to finish. Olivia is one of the most efficient persons on the planet! She must work 24/7 as no matter when I sent an e... See more
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Adriana was amazing! She was uber responsive to all our questions and extremely knowledgeable of the area and things to do. She made our trip planning super easy. I will be coming back and I look f... See more
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We had a nice stay at Villa Saint John near Albufeira. Everything went fine until after the stay. We were charged around €110 for damages we didn't even make. I tried to explain that the items were al... See more
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At Villa Gamboa a jacuzzi is not a jacuzzi and a bathtub with jets is simply a regular bathtub. The jets weren´t working neither in the jacuzzi nor the bathtubs with jets. Upon contacting... See more
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Had a lovely holiday in a very nice apartment managed by Algarve vacation. Very clean and well equipped apartment, always someone at the end of the phone. Would recommend and I would use them again.
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A wonderful holiday with a stay at a villa was spoiled when I received an email from company stating that they'll be keeping around £120 of my breakage deposit due to damage to an electrical blind/shu... See more
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I had an awesome time at my appartment!! I stayed in Albufeira with girlfriends for a week, and the appartment was clean, spacious and it had everything we needed. Communication with Algarve Vacation... See more
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Villa Morais June 2025 Door onto patio - no lock, which means it's a simple handle to go straight out onto the pool - very dangerous for children and necessitated always having ch... See more
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From start to finish I had a great experience with this company, especially Sandra who was always there to answer my questions, whether it was through text message or phone calls, also when we arrived... See more
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Communication from the start was excellent , the villa was as described , the rep came in the first day to explain everything. Would book again with algarve vacation
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Terrible company and bordeline fraud through misrepresentation. We arrived at Villa San Juan to a huge construction site with two large cranes over looking the property. This was never stated in... See more
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ALGARVE VACATION IS A SCAM I went to a villa VILLA BERMUDA with my family. We were firstly greeted by cleaners that had clearly just arrived before us, rushing around and trying to get the place ha... See more
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the place and the house were excellent. Exactly or even a little better than the description. Whenever I requested an extra or contacted the services, the response was immediate. The staff we contacte... See more
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Very disappointed . We have been staying in Carvoeiro for 30 years. This is the first time using this company. We only booked the villa as it had a heated pool. That was not working. Heating unit was... See more
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Company details
Written by the company
Algarve Vacation is your market-leading choice for exceptional property rentals in Portugal's enchanting Algarve region. With over a decade of excellence, our personally vetted villas, townhouses, and apartments promise an unforgettable experience. From tranquil escapes to exhilarating adventures, each property in our collection guarantees the best of the Algarve. Our dedicated Customer Care team and local experts ensure seamless journeys from planning to departure. Embark on a captivating journey through the heart of the Algarve with us – from the charming Faro area to the picturesque Alvor, including the exclusive Quinta do Lago, vibrant Vilamoura, lively Albufeira, serene Gale, scenic Salgados, enchanting Armação de Pera, captivating Carvoeiro, and bustling Portimao. No matter where your dreams guide you, we have a property perfectly suited to match your desires. From Faro to Alvor, your dream getaway begins here. Experience the Algarve with the market leaders at Algarve Vacation!
Contact info
Huddersfield Road 2, SK15 2QA, Stalybridge, United Kingdom
- +442032900359
- bookings@algarvevacation.net
- www.algarvevacation.net
3.7
Average
424 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Very nice and helpful staff
Very nice and helpful staff. Apart from the information related to our apartment, they also provided a list of other activities to do during our stay. Everything went absolutely great, nothing to complain.
March 13, 2026
Unprompted review
Reply from Algarve Vacation
Dear Alex,
Thank you so much for your kind words! We are truly grateful to receive your lovely review.
We are delighted to hear that you appreciated our staff and the information provided about the apartment, as well as the additional activity suggestions. It’s wonderful to know that everything went smoothly during your stay.
We would be thrilled to welcome you back on a future visit!
Kind regards,
Algarve Vacation Customer Care
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Benagil Boutique Villa.
Our original property was under repair as a result of the rains this year. Thankfully Algarve Vacations were able to help us locate another one. This second Property was perfect for our group. Location was exactly what we wanted. Communications on the check in and out process were timely and helpful. They (Olivia) were always responsive to questions or concerns.
We would definitely use AV again.
Bruce.
March 7, 2026
Unprompted review
Reply from Algarve Vacation
Dear Bruce,
Thank you very much for taking the time to share your experience. We truly appreciate your understanding regarding the change of property and are very pleased that our team was able to assist you in finding an alternative that worked perfectly for your group.
It is wonderful to hear that the location met your expectations and that the communication regarding the check-in and check-out process was clear and helpful. Your kind words about Olivia and her responsiveness will certainly be shared with her and the team.
We would be very happy to welcome you again for another stay in the Algarve.
Warm regards,
Algarve Vacation Customer Care
Horrendous experience.
Horrendous experience.
Algarve vacation do not adhere to contracts via VRBO regardless of any security fees you may pay. We booked a villa for 12 people and were advised of the total cost including a safety deposit of €600 payable a month before arrival. We agreed to this. Shorty after paying the first installment we got a receipt from Algarve vacation to advise we would be charged €200pp (€2400) as a safety deposit rather than the contractually agreed €600. I reached out to Olivia at Algarve vacations who advised regardless of contract and evidence provided at time of booking they would be charging the full some and not the agreed €600.
This has led to us now cancelling and looking elsewhere due to the constant mistakes and changes of price without any agreement.
February 10, 2026
Unprompted review
Reply from Algarve Vacation
Dear Damon,
We regret to learn about your perception of this situation and your dissatisfaction with the booking process. However, we must clarify that we were fully transparent from the beginning regarding the security deposit applicable to group bookings.
Throughout all correspondence exchanged with you, the amount required for the deposit was clearly stated and explained as part of our standard policy. As communicated, this deposit is fully refundable after departure, provided that the property is returned in accordance with the rental terms. This policy applies specifically to group bookings and is established to protect both the property and the guests.
All communication provided by our team was informative, professional, and polite. For this reason, we do not understand the description of your experience as “horrendous,” as our team consistently responded to your queries and provided clear explanations regarding the booking conditions.
We are sorry if there was any misunderstanding regarding the deposit policy, but the information was shared with you transparently and in advance. At no point was there any intention to change prices arbitrarily or disregard agreed terms.
We regret that you decided not to proceed with the reservation and that you feel dissatisfied with the outcome. Nevertheless, we remain committed to maintaining clear communication, fair policies, and professional service for all our guests.
We wish you the best with your future holiday plans.
regards
Algarve Vacation Customer Care
Villa Mauritius Gale
Despite its perfect location, Villa Mauritius is greatly overpriced. The Villa is dated, tired and in need of redecoration and repair. There were several Health and Safety issues. The local representative made all the right noises but our complaints were not dealt with. During a two week stay, the Villa was not cleaned and the pool was not maintained.
August 3, 2025
Unprompted review
Reply from Algarve Vacation
Dear Wendy Stacy,
Thank you for taking the time to share your opinion and for highlighting the villa’s location, which we are pleased to know you appreciated.
We regret to hear that your overall experience did not fully meet your expectations. We would like to clarify that, following your request, our pool maintenance team did attend the property to carry out the necessary maintenance. We strive to respond promptly whenever concerns are brought to our attention, and we regret if this did not align with your perception at the time.
Your feedback is important to us and will be taken into consideration as we continue to review and improve our properties and services, with the aim of ensuring a consistently positive experience for future guests. We hope to have the opportunity to welcome you back in the future.
Warm regards,
Algarve Vacation Customer Care
BEWARE OF HIDDEN FEES AND SHODDY VILLAS…
BEWARE OF HIDDEN FEES AND SHODDY VILLAS
Algarve vacation hide the fact that they charge a ridiculous amount for "group deposit" ours was €250 per guest with a 2.9% processing fee which you don't get back. The processing fee is on every transaction so you lose a lot of money. This totalled 4K for us, I had to beg them to reduce it as we didn't have a credit card with that high of a limit, it literally kept me awake at night panicking.
Contacting the company is painful, you'll get emails from the same person but who is obviously multiple people (different tones, not remembering previous emails etc) some emails we had were very rude.
We stayed in villa palancar in September. When we arrived we noticed several things wrong, one room had dirty bed sheets, there were lights that didn't work, the hot tubs weren't working (which we did pay for), pool table broken, previous guests had thrown a pair of pants and a towel on the roof. However, the staff came round quickly and fixed these issues.
Other issues, cameras in common areas - not mentioned in the listing, chairs in "dining room" squirted water when you sat on them, massive sofa bed in one room stood up taking up loads of space, broken kitchen cupboards, no lock on one bathroom.
The worst thing was there was one air con unit that had a drip bucket inside the villa! No one told us about this and at the end of the first night water was all over the floor where it overflowed. Its a ridiculous thing to have in the first place. This was caused by an extension being added meaning also one room didn't have windows facing outside, they faced into the villa.
There was also a tiny kitchen which even with one person in felt too many, we couldn't cook in there so had to eat out every night. This and the above just illustrates how little care and upkeep has gone into the villa, its just been made to shove as many people in as possible. It is not suitable for 8 people let alone 20
January 14, 2026
Unprompted review
Reply from Algarve Vacation
Dear James,
Thank you for taking the time to share your feedback. While we respect the right of all guests to express their opinions, we feel it is important to clarify several points for the sake of accuracy and transparency for future readers.
Firstly, all costs related to bookings, including security deposits for large groups, are clearly disclosed in advance. The security deposit itself is fully refundable after departure provided no damages occur, which was the case with your stay. Guests are also clearly informed, in writing, that a 2.9% processing fee is non-refundable. This information is communicated prior to arrival, and no amounts were withheld beyond what was explicitly agreed.
Regarding communication, your comment came as a surprise, we do not agree with the suggestion that our team acted unprofessionally. All correspondence was handled promptly and with care, with the aim of assisting during the booking of the villa and resolving reported matters during the stay. While we understand that not all your requests could be met, such as reducing the amount the property owners require as safety deposits, or financial compensations, our communication was consistently respectful and service-oriented.
With respect to the property, the villa layout, size, amenities, and common areas are accurately represented in the listing photos and description. Any issues reported during your stay were addressed quickly by our maintenance team, resolved within the first 24 hours. The only exception was the pool table, which had been damaged by previous guests, who departed on the same day as your check-in, and could not be repaired immediately.
Finally, the statement regarding cameras is misleading. The property is equipped with a standard alarm system that includes motion sensors, which are only activated if guests choose to arm the system themselves. There is no active surveillance or monitoring of guests, and privacy is fully respected.
We are always open to constructive feedback, as it helps us improve. However, we believe it is important that feedback is shared accurately and in good faith. We remain committed to transparency, clear communication, and maintaining high standards across all our properties.
Kind regards,
Algarve Vacation Customer Care
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They don’t post reviews
We stayed at Villa Abel back in April and whilst the villa was nice there were a lot of issues from blown speakers on the TV, extractor fan broken, lack of kitchen utensils & dirty kitchenware. My main problem is that after leaving a review on their website they haven’t uploaded it to the Villa’s page. I was looking at my next holiday & looked at Algarve Vacation again but realised they hadn’t uploaded the review id left so have steered clear. As others have said about this Villa in particular it’s a lovely setting & well linked it just needs to be cleaned up as the inside doesn’t match the outside.
April 5, 2025
Unprompted review
Reply from Algarve Vacation
Dear Aidan,
Thank you for taking the time to share your feedback regarding your stay. We appreciate your comments and are pleased to know that you found the villa nice, with a lovely setting and a well-connected location, which are certainly some of its strongest features.
With regard to the aspects that you felt could be improved, we regret that your experience did not meet your expectations. Our team is always available during all stays to assist and resolve any matters that may arise, and whenever we are made aware of such situations, we act promptly to ensure our guests’ comfort and satisfaction.
Regarding the review you mention having left, we would like to clarify that our website underwent a significant update this year, during which, unfortunately, several previously published reviews were lost. We appreciate your understanding in this matter. Please note that this villa is also listed on multiple other platforms where guest reviews are freely available for consultation.
Thank you once again for your feedback. We truly hope to have the opportunity to welcome you back to the Algarve and provide you with an even better stay in the future.
Warm regards,
Algarve Vacation Customer Care
We had a wonderful stay at the villa
We had a wonderful stay at the villa. The space was beautiful, comfortable, and very well equipped with great amenities. We also loved how close it was to the beach and to several nice restaurants. We truly enjoyed our time here and will definitely return. Thank you, Algarve Vacation!
November 26, 2025
Unprompted review
Reply from Algarve Vacation
Dear J.Clark,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the villa, its comfort, and convenient location. It’s fantastic to know that the amenities and nearby restaurants added to your experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!
Warmest regards,
Algarve Vacation Customer Care
Horrible experience
Horrible experience. Checked in to Albufeira apt and found out what looks like a king size bed was actually two folding cots, our feet hung over the edge of the bed. Reached out to manager Olivia Grimes many times and they refused to do anything. The photos look nothing like the listing, the balcony has clothelines and you have to lean over the edge to actually see the view. There's a cafe under the terrace where everybody is smoking so impossible to sit outside. The A/C sounds like a washing machine. Book elsewhere, it's awful and the lobby is old and rundown.
September 20, 2025
Unprompted review
Reply from Algarve Vacation
Dear Christine,
Thank you for sharing your feedback. We would like to clarify that the sleeping arrangements were fully and transparently detailed at the time of booking, both in the written description and in the photos provided.
The listing clearly states:
Rooms & Beds (0 bedrooms – sleeps 6):
Living Room 1: 1 single bunk bed and 2 single beds
Living Room 2: 1 double sofa bed
Given this information, it should be clear that the property does not include a king-size bed, and none is advertised. Therefore, we do not understand why you assumed that a king-size bed would be present.
As you may understand, this appears to be a misunderstanding based on your own assumptions rather than an issue with the accuracy of our listing. Everything provided during your stay matches exactly what was shown and described at the time of booking.
Kind regards,
Algarve Vacation Customer Care
Family holiday
My family and I had an amazing time. The company that manages the property was very attentive and made great recommendations. Thank you for everything!
September 7, 2025
Unprompted review
Reply from Algarve Vacation
Dear James Black,
Thank you so much for taking the time to share your amazing experience with Algarve Vacation! We’re delighted to hear that you and your family had a wonderful time and that our team could provide helpful recommendations. Your kind words mean a lot to us, and we hope to welcome you again for another memorable stay soon!
Warm regards,
Algarve Vacation Customer Care
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Amazing experience with Algarve…
Amazing experience with Algarve Vacation and Olivia Grimes.
Will use their services soon
The property was pristine
Thank you so much
October 29, 2025
Unprompted review
Reply from Algarve Vacation
Dear stranger things,
Thank you so much for your delightful review! We are happy to hear that you had an amazing experience with Algarve Vacation and Olivia Grimes, and that you found the property pristine.
We truly appreciate your kind words and look forward to welcoming you again soon!
Warm regards,
Algarve Vacation Customer Care
Great communication with host
Great communication with host
Easy check in and great location
October 15, 2025
Unprompted review
Reply from Algarve Vacation
Dear Manuel Da Cunha,
We’re delighted to hear that you enjoyed the communication, smooth check-in, and convenient location. It’s always our goal to make your stay as easy and enjoyable as possible.
Thank you so much for your nice comments and, we look forward to welcoming you again in the future!
Warm regards,
Algarve Vacation Customer Care
Great holiday!
Great holiday!
We had an amazing time in the Algarve. The villa had everything we needed, was very spacious and close to restaurants and supermarket. We would love to come back.
November 5, 2025
Unprompted review
Reply from Algarve Vacation
Dear Evison Lavrador,
Thank you so much for your wonderful review!
We're delighted to hear that you had an amazing holiday in the Algarve and that the villa’s space, amenities, and convenient location helped make your stay enjoyable.
It would be our pleasure to welcome you back again for another great stay!
Kind regards,
Algarve Vacation Customer Care
Villa Samoa was great!
11 adults, 6 nights - a great time at Villa Samoa. Really enjoyed the outdoor pool and patio area. Easy walk to multiple beaches, restaurants, and grocery stores.
October 2, 2025
Unprompted review
Reply from Algarve Vacation
Dear Ron Allen,
Thank you very much for your review. We are pleased to know that your group had a great stay at Villa Samoa and that the outdoor pool, patio area, and the convenient walking distance to beaches, restaurants, and shops all contributed to an enjoyable experience.
We truly appreciate your feedback and we hope to have the opportunity to welcome you again in the future.
Warm regards,
Algarve Vacation Customer Care
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Great Half term Break
We stayed at Villa Oliveira with our Family ( 7 adults and 5 children) over October half term. The accommodation is of a high standard with sufficient in all respects - rooms, seating, dining, cooking etc. The swimming pool and Jacuzzi were fantastic and we were glad that we had paid extra for heating. Our children -6 to 12 years stayed in, seemingly, for hours.
The walk to the town and beach were short and provided that which we needed. There is a good Supermarket a shortish distance away.
We were able to visit local tourist spots within about a 30 minute drive. The youngsters really enjoyed ZooMarina.
Altogether a great break in October
October 25, 2025
Unprompted review
Reply from Algarve Vacation
Dear Dr Armitage,
Thank you very much for sharing your experience. It is great to know that you enjoyed your family stay at Villa Oliveira and that the accommodation, facilities, and space provided everything you needed. We are also pleased that the heated swimming pool and Jacuzzi were such a success, especially with the children.
It is wonderful to hear that you appreciated the convenient location and that you were able to enjoy the town, the beach, the nearby supermarket, and local attractions such as ZooMarina.
We sincerely appreciate your kind words and we hope to welcome you and your family again in the future.
Warm regards,
Algarve Vacation Customer Care
Issues of being accused of damage and witholding return of deposit
Excellent villa (Coral Bay). We had issues with a flashing light and air con units not working. The flashing light and one air con was only rectified after my continual persistance in the second week of our two week stay. The other air con unit was never repaired. The main contact agent OG barely replies to any emails. She did not respond to my emails about the flashing light and faulty air con units. Another agent SC gave me the contact number for maintenance. I too was contacted by a scam text demanding payment of the deposit way before our arrival. I contacted OG to see if it was a scam and it took hours for her to reply, luckily another contact SC replied instantly to say it was a scam. Algarve Vacation data is definitely compromised because the scam text knew my name, date of arrival, villa name and booking reference number. Algarve Vacation took the deposit for the villa from my credit card about 3 weeks before our arrival which was actually debited rather than a pending transaction as properties usually do. They were supposed to refund the deposit 4 weeks after our departure pending review of our usage. They contacted me to say they were delaying the refund because of damage we caused. They accused us of damaging a parasol and table. The parasol was damaged on our arrival and there was no damage to any table. It was only because my son was vigilant in videoing the property before and after and my saying that I was going to highlight my concerns with Vrbo who I had originally booked the villa through. At this stage they refunded the deposit within a few days in full (£777) without an acceptable apology for the stress they caused and without seeing the video evidence . Beware of this as other travellers have reported a similar situation of being accused of causing damage and getting fraudulent texts demanding payment. I would not book with them in the future for this reason. Other villas we have stayed at take the deposit as a pending payment within a week of arrival and it is refunded within a week of departure.
September 18, 2025
Unprompted review
Reply from Algarve Vacation
Dear Mrs Greaves,
Thank you for taking the time to share your detailed feedback. We’re very glad to hear that you found Villa Coral Bay to be excellent, and it’s good to know that the property itself was to your liking.
We are sorry, however, that the overall experience did not meet your expectations. We always aim to respond quickly to any issues reported by our guests, and we apologise if this was not reflected during your stay. Regarding the security deposit, the damages initially flagged were not identified prior to your arrival and were only noticed after departure, which is why you were contacted. We are pleased that you were able to provide proof showing the damage was pre-existing, allowing us to promptly refund your deposit in full.
We hope you can understand that our only intention is to preserve the villa in peak condition for all guests, and we regret any inconvenience this situation may have caused. We sincerely hope you will give us another opportunity in the future to offer you an improved experience.
Warm regards,
Algarve Vacation Customer Care
Beautiful spacious villa exactly as…
Beautiful spacious villa exactly as described. Looks nothing from the street but a hidden gem. Pool area gorgeous. Very peaceful. Shop a couple of minutes walk away. One Irish bar 3 mins away or top of strip 5 or 6 mins away although main strip is around 10mins. Great communication from agents. Really well equipped!
October 26, 2025
Unprompted review
Reply from Algarve Vacation
Dear V Parker,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you enjoyed the villa, its spacious layout, and the peaceful pool area. It’s great to know that the location worked well for you and that our team was able to provide helpful communication throughout your stay.
We truly appreciate your kind words and hope to welcome you back again soon!
Warm regards
Algarve Vacation Customer Care
We stayed at the villa with our family
We stayed at the villa with our family. We really enjoyed it. The villa was beautiful, clean, and there was plenty to do for the whole family. The contact with the host was very Nice. The responses were quick and helpful.
October 19, 2025
Unprompted review
Reply from Algarve Vacation
Dear Jacqueline Du Pont,
Thank you so much for your kind words ! We are delighted to hear that you and your family enjoyed your stay at the villa. It’s wonderful to know that you found the villa beautiful, clean, and enjoyable for everyone, and that our team was helpful and responsive.
We truly appreciate you taking the time to share your feedback and hope to welcome you back for another memorable stay in the future!
Warm regards
Algarve Vacation Customer Care
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Villa Ushuaia
We recently visited one of the properties looked after by Algarve Vacation over the October half term break.
Even before arriving at the villa I was receiving payment demands for the balance from Algarve Vacations via email despite having paid in full via Airbnb. I was told that this was a scam but to rest assured there was no data leak. The villa itself was lovely and very clean, but overall quite tired and dated. We were charged £185 per week to heat the book, and although we booked the villa via Airbnb the payment for the pool was paid directly to Algarve Vacations (don’t do this if you want support from Airbnb with disputes). Unfortunately the pool developed an issue half way through our two week stay, I contacted the hosts but unfortunately it escalated creating what can only be described as a swamp. Again we contacted the organisation and asked for a partial refund on the pool heating bill considering it had become unusable and had clearly not been cleaned as would ordinarily be expected. It was honestly so bad had I allowed my young children to swim in it it would have been at a risk of serious illness; there were insects living in the pool!! I am still awaiting Olivia’s response after speaking with the host; although she was able to contact me to request a £97 reimbursement for an outdoor plastic side table that we did not break and for an outdoor plastic chair which had clearly been so severely sun damaged it broke when my 11 year old daughter sat on it. Thankfully she was as unharmed.
Communication has been shocking following issues at the property and unfortunately Airbnb only allow reviews up to 14 days after check out, it seemed unjust to leave a review in the midst of a dispute but as the resolution is that I pay £22 for the broken chair and Algarve Vacation are asked again by Airbnb to look into the pool heating fees I now feel it is time to leave a fair and truthful review of our experience.
October 27, 2025
Unprompted review
Reply from Algarve Vacation
Dear Catherine Beazeley,
Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your overall expectations, and we apologize for the inconveniences you encountered during your stay.
We are glad to know that you found the villa lovely and very clean, although we regret that certain aspects felt dated or tired. Your comments are valuable, and they will be shared with the property manager and property owner for further improvement.
Regarding the pool issue, we completely understand your disappointment. Although the maintenance team attended as soon as the situation was reported, we are sorry that the problem escalated and affected your enjoyment of this amenity. We will be sharing your experience with both the property manager and the owner so the necessary improvements can be made to prevent similar situations in the future.
In relation to the items identified during the check-out inspection, our team followed standard procedure in notifying you, and we are relieved to know your daughter was unharmed when the chair broke.
We also apologize if communication did not meet your expectations at any stage. We will look into this internally to ensure better responsiveness moving forward.
Once again, we apologize that aspects of your stay were not as expected. We appreciate your feedback, as it helps us continue improving our services.
Kind regards,
Algarve Vacation Customer Care
Withholding €850 security deposit claiming false damages
Wish we had not booked with Algarve Vacation. Three of us stayed in Villa Los Angeles in the October half term. Since we returned home, Algarve Vacation have refused to refund our €850 security deposit claiming damages that we did not make to a coffee machine, freezer drawers and window blinds. We did not even use the coffee machine, only the kettle and yet they claim the drip tray has gone missing. We used the fridge but not the freezer. The blinds they claim we damaged were in a bedroom that we did not use (it was made up with four single beds and we used the other double room with ensuite). In fact, we emailed them first to let them know we had noticed the blinds were damaged in that room.
Please beware as other reviewers on this site have reported experiencing similar dishonest behaviour (some for blinds and fridge/freezers as well) from Algarve Vacation.
We have raised this as a dispute/chargeback claim with our credit card provider which is now being investigated by Mastercard. The bank have temporarily refunded our deposit in the meantime and now Algarve Vacation have 45 days to respond. I have also reported the company through official routes: Tameside trading standards (via the Citizens Advice Bureau) and the police (via Action Fraud).
Update 4 Dec in response to the reply from Algarve Vacation: we did not say at all, never mind repeatedly, that we would leave a review on Trustpilot. What we did say in our emails was that we had noticed there were numerous other reviews on Trustpilot of customers experiencing withheld deposits for damages they did not make. And that we took this to be a pattern of fraudulent behaviour and that we would report it to local trading standards, which I have done. The photos that have apparently been verified by the owner are false. We did not cause any damage to the villa. I would not go to the lengths of reporting Algarve Vacation to trading standards or the police if we had. I have left this review so other customers hopefully can avoid having a similar experience as us.
October 30, 2025
Unprompted review
Reply from Algarve Vacation
Dear ALN,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Algarve Vacation is a trustworthy and transparent company, and we take all claims and feedback seriously. While we understand your concerns, it is important to clarify that the damages in question were fully documented with dated photographs, which were sent to you and thoroughly reviewed. The decision regarding the deposit rests solely with the property owner, and as the management company, Algarve Vacation is obliged to uphold the owner’s final decision.
We acknowledge your reference in your emails to other reviews online on Truspilot; however, each case is reviewed individually, and allegations must be substantiated with evidence. In this case, the documented damages and the owner’s decision are accurate and legitimate.
We remain committed to providing a professional and reliable service to all our guests and regret that we were unable to meet your expectations on this occasion.
Kind regards,
Algarve Vacation Customer Care
The accomadtion was very clean and had…
The accomadtion was very clean and had everything we needed. A great location too.
October 9, 2025
Unprompted review
Reply from Algarve Vacation
Dear Joseph Birchall,
Thank you very much for taking the time to share your feedback! We are very pleased to hear that you enjoyed the cleanliness and the location of the accomodation, as well as the fact that it had everything you needed for a pleasant stay.
We look forward to welcoming you back for another incredible holiday in the Algarve.
Warm regards,
Algarve Vacation Customer Care
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