Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
My initial phone call a week ago was difficult as I could not understand the person I was speaking to however today I spoke to Jamie and he was excellent. He took time to explain everything to me. H... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alinta Energy
Hi Phil,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
We look forward to assisting you with all your future enquiries.
Sally
The company and the reception was very…
The company and the reception was very helpful and explained everything so that we could understand
July 25, 2026
Reply from Alinta Energy
Hi Peter,
Thank you so much for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount portal for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Pearce,
Thank you for taking the time to leave us your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same seamless manner.
Sally
Ash in Victoria was very informative…
Ash in Victoria was very informative and helpful . She went out of her way to check concessions and provide meter numbers and smart meter information.
July 24, 2026
Reply from Alinta Energy
Hi Pam,
Thanks for the wonderful review. We appreciate you taking the time to let us know about your experience with Ash. We will be sure to pass this on to her to let her to keep up the great work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
BACK WITH ALINTA
I left alinta to go to first energy.
turned out to be a very poor supplier in.Terms of phone and customer service.Glad to be back with ALINTA
July 24, 2026
Reply from Alinta Energy
Hi Chris,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re glad to have you back with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Excellent service
We have been with you for many years and your service is remarkable.
Thanks
July 24, 2026
Reply from Alinta Energy
Hi Dunstan,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your ongoing experience.
We pride ourselves on our customer service and it’s great to hear that our hard work is paying off.
Sally
Experienced and supportive staff.
July 24, 2026
Reply from Alinta Energy
Hi Karamjit,
Thank you for taking the time to leave us a review. We appreciate hearing from you about your sign-up experience.
We look forward to assisting you with all your future enquiries with us.
Sally
Sheryl was amazing
Sheryl was amazing, gave great customer support / service. Thank you so much.
July 24, 2026
Reply from Alinta Energy
Hi Rosa,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We will pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Customer Service helpful
Customer Service were very helpful and handled my request efficiently.
July 23, 2026
Reply from Alinta Energy
Hi John,
We're delighted to hear that our customer service team was helpful and handled your request efficiently. Thank you for sharing your positive experience!
Thanks,
Elena
Great cmpetative rates
Great cmpetative rates. Very good customer service. Lets see when the first bill comes in.
July 23, 2026
Reply from Alinta Energy
Hi Josephine,
We're so happy to hear you appreciate our competitive rates and customer service. We look forward to ensuring your first bill also meets your expectations!
Thanks,
Elena
Great help.
It is very easy to speak with a person not on line. Especially for an older customer like me.
July 23, 2026
Reply from Alinta Energy
Hi Kyoko,
We're so glad to hear you appreciate the ease of speaking with our team directly. We always aim to provide accessible support for everyone.
Thanks,
Elena
Appreciated
I am so Pleased with the service Alinta Energy has Proveded.
Teagan was very Polite, Understanding and Respectful in her interaction with me. Explaining clearly the whole connection Process and the Options available to Me as a customer.
Very Grateful
Thank you
July 23, 2026
Reply from Alinta Energy
Hi Brutus,
We're so pleased to hear about your positive experience with our service. It's wonderful to know that our team member was polite, understanding, and clearly explained the connection process and options. Thank you for your kind feedback!
Thanks,
Elena
very kind and professional staff
July 23, 2026
Reply from Alinta Energy
Hi Tracy,
We are so glad to hear that our staff was kind and professional. We appreciate your positive feedback!
Thanks,
Elena
A new start
Communication is good, reaction was better, and follow up shows a professional touch, looking forward to a long relationship
July 22, 2026
Reply from Alinta Energy
Hi James,
Thank you for your fantastic review! We are so pleased to hear that our communication, responsiveness, and follow-up have left such a positive impression. We truly value your feedback and look forward to a continued positive relationship.
Thanks,
Elena
I would like to email Alinta
I would like to email Alinta, however there is no page on their extensive website that give an email address for me to contact customer service. I can FAX ! them, I can phone them, I can Chat them BUT I cannot EMAIL them. Am I missing something here??? I was locked out of my account and i was seeking some solutions. Otherwise they do provide good service.
July 23, 2026
Unprompted review
Reply from Alinta Energy
Hi Jim,
We appreciate you sharing your feedback regarding our contact options. We understand your frustration with not finding an email address for customer service when you needed assistance with your account. We are always looking for ways to improve our customer experience and your comments are valuable. We are glad to hear that you generally find our service good. Our customer service email address is customer.service@alintaenergy.com.au
Thanks,
Elena
Reply from Alinta Energy
Hi Kari,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Excellent Customer Service
Having been previous customers with Alinta for many years, reopening an account with guidance from Tegan made rejoining a simple, stress-free, and seamless experience. We are older people with hearing difficulties; however, Tegan’s patience, attention to detail and clear answers to all our questions gave us confidence that we had chosen not only the best option for us, but also a trusted electricity provider. Tegan’s caring attitude, along with her knowledge and professionalism, helped us to make the decision to return to Alinta. Thank you, Tegan.
July 22, 2026
Reply from Alinta Energy
Hi Dawn & David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Refusal to honour advertised plans and poor customer service
On 1 and 2 July 2026, I attempted to switch my electricity supply to Alinta Energy under an active market offer listed on the federal government's Energy Made Easy portal (Plan ID: ALI1022100MRE3). This plan remained active on the government portal until at least 5 July.
The website links provided on the portal failed to process the code. Upon using the website live chat on 2 July, I waited over five hours and was advised that Alinta Energy would not honour the rate.
Following an initial escalation request, a representative called on 15 July and formally refused to provide the plan, stating that the business was not required to match rates listed on the government database.
Following a formal complaint lodged with the Energy & Water Ombudsman NSW, Alinta Energy's Customer Advocacy team contacted me on 17 July. The representative used the call to offer an alternative, higher-priced market contract and again stating they did not have to match the plan advertised. I declined the offer and explicitly stated multiple times that I would not be transferring my account to Alinta Energy.
Following that telephone conversation, Alinta Energy issued a written email summary of the discussion. This summary inaccurately characterised my statements and timeline to suggest I had simply missed a deadline.
I have formally refuted this email summary in writing, requested that the business place a strict no-contact order on my details, and forwarded the written record back to EWON for investigation.
Consumers utilising government comparison tools should be aware that Alinta Energy has refused to honour active portal listings and has issued inaccurate written summaries of customer disputes.
July 17, 2026
Unprompted review
Reply from Alinta Energy
Hi Laura,
We are truly sorry to hear about the difficulties you encountered while attempting to switch your electricity supply and the subsequent interactions with our team. We understand your frustration regarding the advertised plan not being honored and the issues with the online portal. We also acknowledge your concerns about the accuracy of the written summary of your discussions with us. We are taking your feedback seriously and are reviewing the details of your experience to understand where our processes fell short. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement in how we communicate and manage customer inquiries, especially concerning advertised offers and dispute resolution.
Thanks,
Elena
Don't allow change of plan while…
Don't allow change of plan while overseas because only costly phone call, not a webpage method
July 21, 2026
Unprompted review
Reply from Alinta Energy
Hi Grahame & Sharon,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
The girl was very helpful (I think)…
The girl was very helpful (I think) unfortunately I didn’t understand 50% of what she said and said yes to her many questions when I probably should have said no.
July 17, 2026
Reply from Alinta Energy
Hi Jeffrey,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if we can be of assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.