Allcott Associates Reviews 321

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. People frequently highlight the excellent customer service, noting the team's knowledge and commitment to providing great service. The company is also commended for its prompt communication and efficient response times, with many appreciating the quick turnaround for surveys and reports. However, some customers also noted issues with communication, mentioning that their inquiries were not always handled appropriately or that the company stated they did not cover certain areas despite their website indicating otherwise. A few people also expressed dissatisfaction with the complaint management process and the handling of specific processes.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick turnaround... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the thoroughness and clarity of... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

I was cautious about paying for a level 3 as a lot of online forums share experiences of surveys that provided little information or were couched in such careful language it was hard to discern what t... See more

Rated 5 out of 5 stars

Really pleased with the service and communication from Allcott. We even got a small refund once the age of the property had been confirmed which was dealt with very swiftly and we’ve had an overall ve... See more

Rated 5 out of 5 stars

Allcott were great surveyors. We contacted a few surveyors initially, but many of them didn't even bother to reply. Allcott were very prompt in their communication, and also organised a survey very qu... See more

Rated 5 out of 5 stars

Allcott Associates completed a RICS Level 3 Home Survey on a Grade II listed Regency house. We were impressed by the quality of the report, and levels of details provided. We appreciated the expertise... See more

Rated 1 out of 5 stars

Contacted company regarding a foundation survey, receptionist kept going on about a valuation??? Then stated they don’t cover the area even tho website clearly states they cover Devon Somerset and... See more

Company replied

Rated 1 out of 5 stars

****Update following the company's response**** Tim, it’s clear from your response that you haven’t read my review properly, as it highlights your own written complain... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! I had the Level 3 survey on an old terrace property I'm looking to purchase. The survey was booked in quick and the report was back within a week of the survey taking place. It's th... See more

Rated 5 out of 5 stars

The team at Allcots were great, from Booking in and giving me some advice on what I needed through to the final report. the surveyor who came out to us was thorough, detailed, explained things in pla... See more

Rated 5 out of 5 stars

Amazing. Great detailed review. Helped a lot in understanding the issues and working with the estate agency. We did the survey early and it was well spent. The surveyor also answered a lot of question... See more

Rated 5 out of 5 stars

Both the survey being carried out and the report being issued were done extremely promptly which was really helpful to me as I had a tight timescale to work to. However there was no indication from th... See more

Rated 5 out of 5 stars

Allcott Associates were great in every respect. Communication via email and phone was excellent. They answered my queries instantly. They organised the survey in a timely way. The report was extremel... See more

Rated 5 out of 5 stars

I brought a house and neededs a surveyors report doing. I was given good information on the phones of different stages and prices and it felt easy. I felt welcomed with politeness of the colleagues... See more

Rated 5 out of 5 stars

I found Allcott Associates very helpful at the point of initial contact with their office. The process was clearly explained and the survey was carried out to a very high standard and I received my re... See more

Rated 5 out of 5 stars

Extremely professional. Everyone I dealt with was very friendly and they made the process stress free. They are reliable and made it so easy. Signing the terms and conditions, payment and receiving th... See more

Rated 5 out of 5 stars

The team were incredibly helpful and informative. I needed a full structural survey on a 17th Century home, this era of house was new to me and wasn't sure on the requirements. However the team nav... See more

Rated 5 out of 5 stars

From instruction to getting the survey report was rapid and pain free. This was a full structural survey and Allcott were all over it in a couple of days with the report being generated shortly after.... See more

Rated 5 out of 5 stars

Very impressed by the service provided by Allcott Associates. Initial queries and booking the Level 3 survey were handled very efficiently by Judy. The surveyor who visited, Alex Lawson, was profess... See more

Rated 5 out of 5 stars

Allcott are incredibly professional and truly understanding. They always go out of their way to help their customers and make the whole process as smooth as possible. Their team is friendly, knowledge... See more

Rated 5 out of 5 stars

Initial contact was very simple as I emailed directly from the website. I explained the requirements and was given a sample report so I knew what to expect. I needed the report to be prepared quickl... See more

Rated 5 out of 5 stars

Fantastic service - Alex and the team were incredibly professional and carried out the requested LVL 2 RICS survey on the property we were purchasing. The report itself was clear and detailed, and the... See more

Rated 4 out of 5 stars

I had to wait slightly longer for the appointment than expected but the report arrived sooner than expected. The Level 2 report was clear and thorough. It was well laid out with good explanations an... See more

Rated 4 out of 5 stars

Allcott did a full structural survey on a 1930's property I recently purchased. The survey was completed within 4 weeks of my getting in contact with them and I received a comprehensive 100 report and... See more

Rated 4 out of 5 stars

The price was acceptable, the timing was acceptable, and the survey, when done, was detailed and comprehensive within the limits naturally imposed on any surveyor by the need to avoid the risk of beco... See more

Rated 4 out of 5 stars

Timely and well executed survey. The report was thorough and very detailed which I appreciated. It was a little pricey but when you see what they produce, you can see where your money went. Thanks

Rated 5 out of 5 stars

Survey was detailed, one small area of confusion, quickly resolved with phone call. Message was left, call back was with a couple of hours. Can't fault service, will use them again should the need a... See more

Rated 5 out of 5 stars

The full structural survey of my mother's house was carried out quickly and efficiently by Timothy Allcott, who provided a detailed and extremely practical survey at a reasonable price. His advice hel... See more

Rated 5 out of 5 stars

We booked David to visit our property to prepare a specific survey as we had been informed we had a potential problem on our 8 year new build. David arrived promptly, took some history from... See more

Rated 5 out of 5 stars

The team were professional all the way through from first contacting them. The price was good compared to other quotes I had and everything was clearly explained during the visit and in the report. I... See more

Rated 5 out of 5 stars

The professionalism right from when I booked the survey to when the survey was carried out was first class. The surveyors report was fantastic. Everything inside and outside the property was doc... See more

Rated 5 out of 5 stars

Reasonably priced and really efficient. Survey was really detailed for a level 2. So happy already recommended them to my daughter to use for her house purchase! Highly recommend this company .

Rated 5 out of 5 stars

There's so many companies to choose from, I'm thankful I chose Allcott Associates. They're always ready to answer any questions and very friendly as they do it. You won't go wrong with them.

Rated 5 out of 5 stars

Brilliant service from Allcott Associates would highly recommend. My lever 3 building survey was extremely detailed from Pete Mallinson… Including pictures of everything reported upon. Thank yo... See more

Rated 5 out of 5 stars

Quick and simple to book, only waiting a week for someone to come out. Great explanation to me has to what will happen and how long it will take to get the report. Lots of communication via email to l... See more

Rated 5 out of 5 stars

Fantastic communication, really helpful staff. Report was informative and easy to read and understand. Very helpful and efficient response when I asked for further information weeks later for my ho... See more

Rated 5 out of 5 stars

Very professional service. Genuine, friendly and helpful. Provided me with information in a clear and precise manner, enabling me to then make an informed choice on the level of survey that I required... See more

Rated 5 out of 5 stars

We have used Allcott Associates to carry out level 3 surveys twice in recent months and on both occasions received excellent service from Pete Mallinson. The reports received were comprehensive and w... See more

Rated 5 out of 5 stars

Confidence to buy A thoroughly professional service. The report was supplied promptly and was clear to understand with indicative costs supplied for any necessary remedial works. There... See more

Rated 5 out of 5 stars

We booked a RICS 3 homebuyers survey, and the whole process was superb. The surveyor went above and beyond to help us understand how different issues in the rundown property we want to buy are being c... See more

Rated 5 out of 5 stars

Perfect service from beginning to end - very quick at ever stage, thorough and human - went above and beyond the service I paid for. Very happy and would recommend.

Rated 5 out of 5 stars

Arrived ontime,explained everything clearly, answered all my questions to my satisfaction. My plan arrived via email in the timeframe set, all in all a great service

Rated 5 out of 5 stars

Fast and efficient service. Did a lot of the admin behind the scenes i.e. with Estate agent and solicitor. Made dealing with them really easy. Output was easy to understand.

Rated 5 out of 5 stars

Quick to respond, came when they said they would, answered my questions and the report was sent quicker than they initially said it would be sent which was great. They were also good value for a thoro... See more

Rated 5 out of 5 stars

Ease of booking a survey on line, delivering on the feedback promptly (3 days post visit) and clarity of the report. Advice given during the visit, was very useful. Thank you to David, Judy, and Sue.... See more

Rated 5 out of 5 stars

They went above and beyond to fit me in and complete the survey in a very small timeframe. The report was incredibly detailed and helpful.

Rated 5 out of 5 stars

I requested multiple quotes from different companies and Allcott replied quickly, the quality of the quote was excellent with an example of report content which gave me confidence in their ability. Th... See more

Rated 5 out of 5 stars

Very professional company, easy to deal with and impressive turnaround times. The quality of the reports submitted by their surveyors are first class - thorough but easy to understand too.

Rated 5 out of 5 stars

We’ve used all Allcott for surveys twice and they’ve been exceptional both times, would highly recommend.

Rated 5 out of 5 stars

Really friendly and professional people, right from first contact up to the final report. Would definitely use again in the future.

Rated 5 out of 5 stars

My experienced with Allcott is always great. I'd been using this company many times and the job/results always are effective.


Company details

Written by the company

RICS Chartered Building Surveyors


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Rated 5 out of 5 stars

Allcott Associates saved us money and heartache

We used Allcott Associates for a survey on a property we were looking to purchase. The service was awesome from start to finish. The report flagged up some issues with the property which eventually helped us with our decision to pull out of the purchase - I’m so glad that we had the survey done with Allcotts and thanks to Matt’s thorough work it has saved us future expense and heartache. We have since found a better property and we will of course be getting our survey done through Allcotts again. Highly recommend

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company, easy to deal with and impressive turnaround times. The quality of the reports submitted by their surveyors are first class - thorough but easy to understand too.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service - LVL 2 RICS Survey

Fantastic service - Alex and the team were incredibly professional and carried out the requested LVL 2 RICS survey on the property we were purchasing. The report itself was clear and detailed, and the turn around time was very quick. Furthermore, when we had additional questions regarding the final report, the team were really helpful in clarifying for us, with detailed and quick replies. We are going to book with Allcott again for a survey on some works we want to carry out, and I’d recommend them highly!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Procedural Failures, Governance Concerns and Poor Complaint Handling

****Update following the company's response****

Tim, it’s clear from your response that you haven’t read my review properly, as it highlights your own written complaint outcome.

In that response you:

• acknowledged procedural failings
• accepted that I was the lawful client and updated your records accordingly
• apologised for inappropriate third-party contact with the non-acting executor.

This differs significantly from what you've written here.

My concern was never about joint executors having equal standing. It relates to how authority verification, communication decisions and governance processes were handled in practice, and the real impact those decisions had during a sensitive probate situation.

My review reflects my direct experience and your documented complaint outcome. Readers are therefore able to compare both versions and draw their own conclusions.

***original review***

A structural survey was commissioned by my sister as part of a probate matter. I was the named executor on the Grant of Probate and paid for the survey on behalf of the estate. Due to sensitive family dynamics, I requested that communication also be directed to me in my capacity as acting executor.

Despite repeatedly explaining this and offering formal documentation to confirm my role, my reasonable request for the firm to communicate with me appropriately was refused. Administrative staff instead contacted the non-acting executor to complain about me and my requests, which significantly escalated an already fragile situation.

The firm’s written complaint response acknowledged procedural failings, accepted that I was the lawful client, confirmed that records were updated, and apologised for inappropriate third-party contact. However, in subsequent public statements Allcott Associates presented events differently. This raises continued concerns regarding governance, record accuracy and consistency.

Following a Subject Access Request, almost no internal records relating to decision-making, authority verification, communication or complaint investigation were disclosed.

While the technical survey itself may have been adequate, the procedural handling, governance and complaint management fell significantly below what I would expect from a regulated professional firm.

The impact extended beyond inconvenience, contributing to emotional strain and financial consequences during an already difficult probate process.

If you are dealing with probate, joint executors, or any situation involving formal legal authority, I strongly recommend confirming at the outset how client status and communication authority will be verified and managed.

Based on my experience, I would not use this firm again.

December 12, 2025
Unprompted review
Allcott Associates logo

Reply from Allcott Associates

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel dissatisfied with the way this matter was handled, particularly given the sensitive circumstances surrounding a probate instruction.

Where a property is owned by an estate and there are joint executors named on the Grant of Probate, our obligation is to ensure that we act strictly in accordance with the legal authority presented to us. Unless a single executor is formally appointed to act alone, or written authority is provided confirming one executor may act as the sole point of instruction, we are required to treat all appointed executors as having equal standing. That approach is not discretionary and is intended to protect the estate, the executors collectively, and the firm.

At no stage were decisions made lightly or without reference to our internal procedures. Communication was directed in accordance with the documentation available to us at the time and our understanding of the joint authority position. Where concerns were raised, they were reviewed promptly and responded to without delay. We refute the suggestion that governance or complaints procedures were not followed.

We also categorically reject any implication that administrative decisions were made outside of professional oversight. Authority and data handling are matters we treat seriously, particularly in probate cases where clarity of instruction is critical.
We do, however, recognise that probate matters can be emotionally charged and that differing expectations around communication can add to an already difficult period. It was never our intention to exacerbate family dynamics or cause additional stress.

As you note, the technical survey itself was not criticised. Our role in this instruction was limited to providing an independent assessment of the property’s condition for estate purposes. We remain confident that the professional service delivered in that respect met the required standard.

In the meantime, we continually review our processes to ensure clarity at the outset of instructions involving multiple parties, particularly where formal legal authority is shared.

We wish you well in concluding the administration of the estate.
Tim Allcott

Rated 5 out of 5 stars

The team were incredibly helpful and…

The team were incredibly helpful and informative. I needed a full structural survey on a 17th Century home, this era of house was new to me and wasn't sure on the requirements. However the team navigated me through the process and what was needed. The time frames were excellent, the survey conducted and report received within a week of the initial phone call. A very thorough and detailed report which was easy to understand.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of booking a survey on line

Ease of booking a survey on line, delivering on the feedback promptly (3 days post visit) and clarity of the report. Advice given during the visit, was very useful. Thank you to David, Judy, and Sue.
Jim

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

High standards

Extremely professional from start to finish. The thorough survey enabled me to make well-informed decisions for my next steps. The icing on the cake was having all of my follow-up questions answered by the surveyor, who was exceptionally patient and always explained things in clear, accessible language. I would highly recommend Allcott Associates to anyone looking for a team with high standards, combined with a genuinely personal and human touch.

January 16, 2026
Unprompted review
Rated 4 out of 5 stars

Timely and well executed survey!

Timely and well executed survey. The report was thorough and very detailed which I appreciated. It was a little pricey but when you see what they produce, you can see where your money went. Thanks

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From instruction to getting the survey report was rapid and pain free. This was a full structural survey and Allcott were all over it in a couple of days with the report being generated shortly after. No hassles at all and the report was extremely thorough, I cannot recommend enough

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I found Allcott Associates very helpful

I found Allcott Associates very helpful at the point of initial contact with their office. The process was clearly explained and the survey was carried out to a very high standard and I received my report within a few days. I would definitely recommend them and thank them for making this part of my house moving process painless.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service and…

Really pleased with the service and communication from Allcott. We even got a small refund once the age of the property had been confirmed which was dealt with very swiftly and we’ve had an overall very efficient service all round. We would highly recommend this company for all your Survey requirements.

January 23, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful, responsive and thorough

The initial contact was very timely and helpful and the surveyor called ahead of his report with the main points.
The report was very detailed.
The only disappointment was the delay in being able to reschedule when the vendors had to cancel the first appointment.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

The professionalism right from when I…First First class survey from an excellent companympany

The professionalism right from when I booked the survey to when the survey was carried out was first class.
The surveyors report was fantastic.
Everything inside and outside the property was documented in detail.
It is full of useful information and advice.
I was so glad I booked the survey.
I have no hesitation recommending this service.

December 19, 2025
Unprompted review

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