Allegiant Reviews 187

Kept getting text messages that my flight kept getting delayed (4 hours) and I was worried it would not show so I made alternative plans on another airline. Tried to modify my Allegiant flight on-line but it would not let since I was already checked-in link told me to call which I had no luck for hours, tried texting, email no response. Now I'm out $$ due to their lack of or no customer service 😡

We have waited on the phone more than 8 hours before we gave up on an agent to answer the phone. No response to any email(s) or Facebook messaging. How can they remain in business when it is impossible to talk with them? Also why are there so few flights to book? Are they closing their doors?

I book for the first time with them with out reviewing them .I got bad experience .They changed the flight to by brining excuses .no any info and layover for 6 hours. My day and plan was disturbed.

On July 18, 2021 flight from Memphis to Vegas cancelled at last minute. We booked with Southwest went to Vegas coming back on Allegiant, flight cancelled. Did receive $250 for departure flight but haven't seen my $250 for return flight nor any vouchers. I will not use this piece of Airline again.

Missoula to Phoenix and delayed significantly.


Allegiant airlines is a dumpster fire for your trip. If it is a trip you never intended on taking (family obligation or something you aren't interested in) consider Allegiant. They may help you out by just sucking so bad they don't complete the flight.

Allegiant airlines doesn't even get one star out of me but to start this review I had to put at least one. I booked my flight from Memphis to Las Vegas. I could handle the hour delay on the departure date. When I went to check in on my return flight, it was cancelled for no reason. After waiting 2 hours on phone to talk to a representative, I was disconnected so I went ahead and booked a flight offered for the next day. So less than 24 hrs later I went online to check in and guess what. That flight was cancelled. Once again no reason given. I went to the airport to talk to someone since it’s impossible to get customer service on the phone. They offered me a flight out 3 days later or a flight to a different airport (my car is in Memphis). Apparently they wanted me to walk from one destination to the other. They have cost me not only 3 more days in a hotel, parking for my car, rental car and food but also 3 days of missed work/pay. The only thing they offered me was an email address to report a grievance and one manager wanted to know if she could pray with me. What is up with this airline. They also still owe me $248 for an overcharge which I’ve yet to see. Also they said I could cancel my flight to fly with another airline but all they could offer me was a voucher for a future flight. I WILL NEVER FLY WITH THIS WORTHLESS AIRLINE AGAIN. if people are smart DO NOT hire this CON-AIR to take you anywhere.

Not sure if they are going under or not. But canceled our flight out of Fort Lauderdale twice within 24 hour of each other! No explanation no vouchers. I will never fly this airline again and I will be cutting up and canceling their rewards credit card! Their pricing is no longer worth the headaches. Pay the extra $75 and fly with a real airline!

Jonathan was awesome he helped me with making a reservation for my sister and helping me with my voucher. He was friendly helpful very knowledgeable and courteous Can’t say enough good Things about him he is an offset for sure to allegiant people Like himself are the reason I fly your airline thank you so much Jonathan did the best job and was so patient and understanding I am an old senior citizen and he help me through the whole process thank you Jonathan

Only Positive I could come up with --
departed on time after a day's delay. My baggage was delivered.
I fully realize we are in difficult times -the "new normal" as it where -But if you can't facilitate the business demand than why offer the flights >
You can definitely improve on staffing and Maintenance crew.
Your on site check in Crew had to work extra over time-no days off
I keep on hearing about maintenance issue's. Probably not enough personal ? Pay them enough they will come.
Don't like the fact no one available to be contacted on your customer phone service call center either. Also didn't like your bundle option menu -once purchased customer can't change back to one off purchase of baggage ect . I was forced to purchase cancellation option at higher pricing than normal.
Like Spirit airlines Nickle and Dime every customer Lastly in more than 50 years of travel to most of the world I have only been delayed overnight once and was compensated hotel and food. All your airline offered was a $50 voucher for an overnight delay -Looks like I'll have to put you on the "Do not fly list"

I fly with Allegiant about twice a month and have nothing but good things to say about them.

I traveled Allegiant on 2/28/21 and it was a nightmare. I departed from Fort Lauderdale where from the time I walked up to the ticket counter until I made it to board the plane, the customer service was lackluster and subpar. The rep at the ticket counter was extremely rude, she literally answered her personal cell phone in the middle of assisting me. When I called her out on it, her response was “don’t worry you have plenty of time to make your plane.”

Fast Forward to the two gate agents who apparently hadn’t had their morning coffee, were extremely offensive and rude. Everything about their demeanor screamed I don’t want to be here or deal with people today. I had one small suitcase and a small LV backpack purse & she wanted to charge me $50 for it. It’s so small I can barely fit a 16oz bottled water in it. I asked for a manager and they gave me attitude. The guy that they called was clearly not a manager, he literally walked up and stood there. No greeting, no “how can I assist you,” or anything. Nevertheless I ended up having to pay for the bag, and I questioned why we were being targeted when other passengers had well over what was allowed. I had a Caucasian passenger stand right in front of them and attest to the fact that he had 3 bags and no one asked him to check them. At this point I felt it was discriminatory behavior.

To add insult to injury, we arrive to Concord, NC and couldn’t land due to fog (understandable). We are in the air an additional 45 minutes, then the pilot says he will have to travel to Asheville, NC a nearby airport to refuel. He informs us that he will then take us back to Concord.

Once we arrived in Asheville, we sat on the plane an additional hour or so before being told we will not return to Concord. We had the option to get off and find our own transportation, or go back to FLL. They couldn’t give us any information regarding our luggage etc. I purchased a 6 a.m. flight so that I could make it home to attend a wedding. Going back to FLL was not an option. I had to find my own transportation to get home, missed my best friend’s wedding, and wasn’t able to get my luggage until 9:30 pm at night which was damaged.

I called Allegiant to complain and they have done nothing as of today. I travel a lot, and I’ve spent way too much money with them to be treated this poorly.

Bad weather & protecting our lives at all costs I understand and appreciate, but horrible, discriminatory customer service practices I’ll never understand. Dumping ppl in the middle of nowhere with no recourse, I don’t understand. Think twice before flying this airline

Allegiant was the last airline to implement mask. There is absolutely no science to support mask wearing. In fact studies shown the don’t work in stopping viral spread. Masking people who are not sick is useless. I pay to fly and the government with our tax dollars subsidize airlines. So if doesn’t end I will not fly any longer and will be utilizing RV. Mask aren’t meant to ever be touched and you are supporting the spread of containment face coverings by doing this.

I had purchased a flight before the “Great American Shut Down” (aka COIVD-19). I was able to resolve my original flight with WONDERFUL customer service (S/O to an employee named Suzanne). This airline really does take into consideration with each individual & their circumstances. The managers/support staff are what keep the people coming back. (As well as the pricing). #TeamAllegiant

There was a link I wanted to add to this but they aren't permitted. It's an article by 60 mins titled "One mile at a time." On 07/28/20 I was advised my father was terminally ill and I booked a flight with Allegiant to fly out on the 31st with my family and service dog (SD). We made our flight without any problems. We returned home on 08/14/20, after my father passed, only to take care of some business that needed my personal attention. When I boarded on both days I was never asked for any documentations for my SD. He was wearing a vest clearly marked as a SD. We had to return for my father's funeral on 08/21 and scheduled a flight with Allegiant. We arrived on time, but this time they requested documentations for my SD's health and shot records. Obviously I didn't have them since they never asked for it on my two previous flights. They asked what tasked is he trained for (per the Americans w/ Disability Act any business can ask two questions. Is the dog an SD and what task does he perform). I told them, but they began to ask personal questions against Hippa about symptoms the dog assist me. We explained what the ADA allows them to ask. Sylvia was the "manager" who then came out to assist us. We explained how we previously flew on the 31st and the 14th and no one asked for documents for my SD. They verified it, but they still refused to let us board. I explained we were flying to PA for my father's funeral. I tried to show the Obituary with the funeral info, but Sylvia wouldn't even look at it. I went online to see who else I could speak to and found a site stating if someone has a problem they can request to speak to a CRO (customer resolution officer). I asked to speak to one and Sylvia stated they were all CRO's behind the counter. We asked for Sylvia last name but she refused to provide it. Long story short, I missed my father's funeral. How does one get that back? After this incident I began to research Allegiant and found the above listed link. On the 14th as we were returning and preparing to land, it felt like the plane was going to drop out of the sky. I've been flying for many years and have never experienced a landing like this. The above article from 60 mins explains why.

I am appalled at the customer service I received from Allegiant, or should I say lack there of... I arrived at the Asheville airport 38 minutes before my flight today. I tried to check in and give my bag to the flight attendant at the desk (keep in mind I already paid for my bag). The manager, Nate, told me that the policy is you have to arrive 45 minutes before the flight in order to get checked in. I simply asked if there was a way I could get checked in and give him my bag, I was 7 minutes over. He explained again and again that that’s not the policy. I could tell he was getting frustrated with me and he wasn’t showing “customer service” at all. You would think being the manager he would have been able to click print on the computer and give me my ticket. After the 7th time explaining the same policy like I am an illiterate 4 year old (I’m a 26 year old, teacher) and not giving me any type of alternative, I was told to wait until MY FLIGHT LEFT so I could get some help from another employee. When I asked Nate for his name he was holding his badge like he didn’t want me to report him. He finally gave it to me after LAUGHING at me for asking in the first place. Next, Marianne comes out after making sure MY FLIGHT is safe and on the way and says I’m supposed to help you. At this time, I am on the phone trying to decide what to do next as I’m about to miss a very important weekend in my life. She calls across the room and says, “I’m supposed to help you, I am going to leave again if you don’t come over.” I’m sorry WHAT!??? She tells me she can book me a flight on Sunday and I have to $75 MORE. Feels like a joke right!!!??? I can feel myself getting frustrated so I apologize to Marianne and say I know it’s not her fault. She brushes that off and continues to give me a nasty attitude. She says if I don’t want the Sunday ticket then I’m out of luck because I missed my flight...... what!!? I was here 38 minutes before my flight. I am frustrated again and I ask to speak to Nate again. Marianne huffs off like she owns Allegiant and I am inconveniencing her at her job. She comes back and says Nate won’t come back out (isn’t that his job??) she gives me a paper with a number to call corporate, I ask for a pen to write down Nates name and her name. She says she doesn’t have a pen.... the nice lady behind her hands me a pen (thank you). I ask Nate’s last name, she says she doesn’t know.... ok whatever, I ask her name and walk out.

The first person I was connected to at corporate was amazing, I was frustrated and he handled it well. I wish I remembered his name. Again, I was told nothing could be done. Finally he says I can get a voucher for my bag, a whooping $35. Again, not his fault! I asked to speak to the Manager on duty. Her name was Anne she had the same mentality as Nate and when I got frustrated with her talking to me like I’m 4, she said she understood why Nate and Marianne spoke to me the way they did. Complete JOKE of a company. I refused the voucher because I would rather pay $35 than deal with this airline ever again.

I think an indication of Allegiant Air's customer service is shown in the fact that they have not replied to any of the positive or negative comments put forth on this website. I had written a review on another company, CheapFlights.com and they responded to my comments and cleared up the issue immediately. No so obviously for Allegiant Air. If nothing else it has triggered me to write a more positive review of CheapFlights.com.

To sum up. My wife and I booked a flight and rental car on Allegiant's website after we had to cancel a trip to Japan due to my wife's brother passing away. Instead we booked the flight to Mesa, AZ to get away after the funeral. This too we had to cancel due to the outbreak of COVID. We rescheduled the flight and vehicle car rental using the voucher we received after our original cancellation. We are scheduled to fly early September however about 2 weeks ago we received an email from Allegiant stating they had pushed back the outgoing flight by 8 hours from 12.41 pm to about 8.30 pm. This obviously has made us change accommodation and itinerary due to the late night arrival. Unfortunately Allegiant did not also change the car rental times which required a call to Enterprise, a "chat" with Allegiant and then a very early phone call, ie, 4am, to avoid excessive wait times. All this to change the rental car times that one would have thought would automatically be updated with the change in itinerary forced upon us by Allegiant. After checking the new itinerary however we spotted the fact that the Boarding Priority which we had originally paid for (in typical Allegiant fashion paying for everything) had not been transferred. Out goes another email which to this date, 5 days later, has not been replied to.
The long and short of it is, and my advice would be, if at all possible, avoid booking with Allegiant and, if you do, be prepared for poor customer service and, apparently, numerous delays.

Terrible, horrible and downright awful airline.first off they are always delayedFor there flights.both me and my husband got a round-trip ticket to Las Vegas from Knoxville TN and they had a 2 hour delay Wich kept getting longer and longer and eventually made me miss my appointment,Wich was the whole reason we were going there anyway so then we can't get anyone that works thereto give you any information and is very rude ,the plane was dirty and the flight attendants were very rude and disrespectful,I guess the only reason so many people use this airline is because of the price is much cheaper than other flights but it's not worth it,it was my first time with them and my last time,I rather pay the extra money and then they double billed me for$356.00 2 times and that is not just a little bit of money and still waiting to get my money back as we speak then they charge you for drinks $4.00 a can coke on the plane and with other airlines it would be free then my husband is a diabetic and was having a low sugar and they still would not help us by not even letting us but one because the time was over to buy snacks she said,Wich I had brought my own drinks for him just in case he had a low sugar but the security said no drinks and threw all my drinks away and also a pocket knife I had in my purse they threw it away and my shampoo and conditioner that I had just paid$25 dollars for but not a half hour later I see them letting other people bring the same items through the line.thete are just so many different things I can keep on saying bad about this airline it was horrible and I hope nobody else has to go through what we went through also my husband has multiple scorosis and I had put his scooter on his ticket to bring with us and they would not let him bring it back so we had to leave it and trust me I complained but all they would say is that,we can let you stay here with the scooter if you would like,yeah right, like I'm going to let my flight leave without me and my sick husband that has multiple scorosis and diabetes!! Then to top it off they broke the whole top of my brand new suitcase they had a crack along the whole top from wheel to wheel and I have been trying to call and email and do everything to get in touch with someone (supervisor) to get something done about this , and I don't want to talk to a representative because they will never do anything because they don't have authority to do nothing for you so don't even waist your time go straight for some one in charge

If we could give 0 stars, we would.

Our first flight from Knoxville to Fort Lauderdale was delayed 30 minutes due to incoming flight delay. Then once on the plane there was another delay of 30-45 minutes for paperwork. Then they announced that there was a missing screw found on flight inspection for one of the exterior panels and they de-boarded the plane to fix it. We were then back waiting in the airport for another hour.

Once we finally arrived in our destination, 2 hours later than expected, we had to wait 20+ minutes on the tarmac because our gate was occupied. The flight attendants were helpful in moving us up front so that as soon as we parked we could try to run to our next flight, unfortunately with all the delays we missed our connecting flight from Fort Lauderdale to New Orleans.

Once we got off the plane and our next flight had taken off without us, we went to Allegiant’s desk and manager JP was very helpful and instructed us on how to call customer service and what to say. He was also very compassionate. Both the flight attendants and JP shared there was nothing they could do, but assured us that in calling customer service, they would be able to help with our current situation.

As one of the top 10 airlines in the US with over 2.6 billion in capital gains, I would think they would be able to take care of us. However, that was clearly not the case, nor their priority to take care of us, and that was definitely what was communicated to us.

We called customer service and talked to Danielle. She was horrible. She first made this out to be our fault and shared that when the flight was delayed we should have called, however it was delayed 4 times. We were told multiple times that they do not have the capability to help us. (For the Allegiant employee reading this, I implore you to listen to this 1.5 hour conversation). Being a Knoxville native and having Allegiant as one of our main hubs it’s disappointing and baffling that this is how they would treat their customers not to mention returning customer. They intentionally left us stranded in an airport not willing to do anything about it in the middle of a pandemic.

Danielle said there was nothing they could do, that she didn’t have the capability. Then she would put us on hold for a minimum of 5 minutes each time and as long as 15 minutes and come back with nothing. As someone who is in customer service and client care, this hour and a half was the worst display of customer service I have ever experienced in my entire life. I have never felt more helpless, disrespected, and manipulated.

Danielle wouldn’t get us a return flight, or put us in a hotel in the middle of a pandemic when it was their fault we were stranded. Finally, Danielle offered to book us a return flight for 24 hours later, but shared we would still have to pay for the return flight, and still insisted that they wouldn’t get us a hotel.

Finally Danielle shared that she could change our original return flight to be the flight mentioned above (24 hours later) she took our email and said she booked the flight, and then hung up on us, and never registered us for the flight or sent us the flight info.
At the end of our conversation, Danielle was not apologetic and she was frustrated that I was frustrated that there was absolutely nothing being done to accommodate this awful experience, and then unapologetically hung up on me. When I asked her, “Are you really hanging up on me right now?” she replied, “I told you there is nothing we can do so I’m going to have to leave it at that,” she then thanked me for flying Allegiant, said, “I hope you have a good rest of your evening,” and then she hung up on me.

They charged my card for flight that i told them twice i did not need i already had a flight through someone else. They completely ripped me off and ive been trying to get a hold of someone for 3 hours do your self a favor use someone else

Due to coronavirus had to cancel vacation as 2 people elderly and one other recovering from lung cancer and doctor told her not to travel...Allegiant refused refunds or even vouchers for later use... pretty much not helpful at all and not on Board to help their passengers effected by the corona virus