AllGas North West Ltd. Reviews 

82
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable technicians for arriving promptly, completing boiler repairs efficiently, and leaving the home completely tidy afterwards. Consumers also note that the office team is exceptionally helpful, friendly, and ensures that service appointments are scheduled at convenient times. However, some people mentioned frustrating issues with communication, noting that scheduled appointments were sometimes delayed or cancelled unexpectedly without proper notice. A few reviewers also experienced significant difficulties trying to reach the office by phone or getting timely responses regarding ongoing heating repairs. These individuals felt that customer service could be much more transparent and reliable when managing complex service requests.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals and friendly engineers who carry out work... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised helpful staff who arranged... See more

Customer communications

Clients share ambiguous opinions on contact, with some reporting helpful phone calls and prompt communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lee was so helpful, got straight to the cause of the problem and sorted it. Tidied up after himself and gave us some really good advice too.

Rated 5 out of 5 stars

Dean was brilliant fitting our new kitchen tap. He's very friendly, professional and helpful. Dean cleaned up after himself and wore shoe covers inside the house. The booking process was easy and we g... See more

Rated 5 out of 5 stars

Had an AllGas North West engineer attend my house in Crewe today because my (old) boiler had stopped working. He quickly identified an issue and sorted it in less than half an hour. I didn’t catch his... See more

Rated 5 out of 5 stars

Dean gas engineer from Allwest gas has been out several times to my property. Initial problem found and solved straight away. Needed diverta valve fitted this time, done today. Great job, very effi... See more


Company details

  1. Gas Engineer

Written by the company

We are a professional Plumbing & Heating company dedicated to delivering reliable, high-quality services across the North West, North Wales, and Yorkshire. With extensive experience in the industry, we specialise in boiler breakdowns, servicing, and installations, ensuring your heating system runs safely and efficiently all year round. Our services also include power flushing, general plumbing, and the installation and servicing of modern heat pump systems. Whether it’s a small repair or a full system upgrade, we take pride in providing honest advice, prompt response times, and workmanship you can trust. Customer satisfaction is at the heart of everything we do, and we aim to deliver a friendly, efficient, and dependable service every time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.4

All reviews

(82)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Fixed my boiler within 24 hrs!

It's rare these days that services run without error. AllGas North West Ltd were amazing! I'd had failed attempts with other companies over a two week period. AllGas came to the rescue. They attended and replaced the faulty part within 24hours of initial contact. Lee, my engineer was friendly, knowledgeable and swift. I can not fault this service. Many thanks from a very happy customer

April 14, 2026
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Rated 5 out of 5 stars

Your engineer

Your engineer, sent by my Boiler repairers " Your Repair" called today as my cental heating system wasn't working all weekend. He called before attending and arrived on time. Excellent engineer got my cental heating repaired in no time at all and knew exactly where the fault was, He was professional and knew his trade, very respectful and courteous. I give you 5 stars for an excellent job.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lee did an excellent job this morning…

Lee did an excellent job this morning sorting out a problem with our boiler pressure. He phoned in advance to give eta, arrived on time, did the job expertly and told me what he was doing in an informative way. All this and on a bank holiday too. What a guy!!!

April 3, 2026
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Rated 5 out of 5 stars

Lee the engineer was brilliant

Lee the engineer was brilliant. Gave me plenty of notice of his arrival time, was friendly and easy to talk to. He wasn’t able to resolve the problem due to needing a part, but he arranged a time to return and communicated with me throughout. I would highly recommend him.

April 1, 2026
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Rated 5 out of 5 stars

5 Star Review for Lee at All Gas North West Ltd. I had my annual gas service booked in…

I had my annual gas service booked in with Lee at All Gas North West Ltd. I was contacted both by Lee and All Gas prior to my appointment day to confirm the date and time for my service, which I was very impressed by. Lee was very polite and friendly and cleared everything away when the service was done. I am extremely happy to recommend Lee at All Gas which is why I have given a 5 STAR review. 😊

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Dean … A credit to the company!

Our insurance company tasked Allgas NW to sort our leaky gas boiler. Within 30 mins we heard an engineer would visit next morning. After excellent comms Dean arrived dead on 8.15 as promised and was smart, courteous and respectful of our property, putting on shoe covers. He soon diagnosed the problem which requires a specific part from Worcester Bosch which unfortunately needs ordering so he was unable to fix it today. He was however able to give me a managing tip that means we can get by till it can be sorted properly.
I cannot speak too highly of Dean in particular and how he is an absolute credit to his company. I cannot recommend them more highly if the rest of the organisation is as good!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

As a single parent with a disabled son

As a single parent with a disabled son getting heat back on was priority. The company I have my heat cover with, sent Allgas and their work and communication was exceptional! Right from the initial phone call, the engineer told me how long he'd be to arriving at my house which is very good. He diagnosed the issue very quickly and was very professional and friendly at all times. He spoke to the office to get the part ordered and explained how important it was to get heat back ASAP. The lady in the office phoned me after speaking to the insurance company and told me when to see the engineer and when the part would be fitted.
Excellent communication and professional service. Highly recommend! 10/10
Lee was my engineer and his politeness, knowledge, expertise and professional work ethic was fabulous. Also Cathy in the office was so good and very understanding in a difficult situation. Excellent communication.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure issue.

Had a visit today from Lee from AllGas. He did a thorough job and got everything sorted with my boiler. Really pleased with the service provided. Great guy.

March 10, 2026
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Rated 5 out of 5 stars

Great service!

The engineer, Dean, called ahead of time to let me know when he would arrive. He assessed my boiler, replacing the required part and tested to make sure it all worked fine. He was very pleasant and efficient. I am very pleased and would recommend.

March 4, 2026
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Rated 5 out of 5 stars

Excellent service as always!

I’ve been a loyal customer of this company for nearly a decade and I’ve always appreciated their friendly, efficient and thorough service. Lee is our regular engineer and he consistently delivers brilliant work ensuring we receive the best possible service. If he identifies any issues he promptly follows up and provides all the necessary information about the job. His professionalism, helpfulness and knowledge are truly commendable. Thank you for another year of excellent service!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient service.

An excellent engineer named Dean arrived at my house yesterday to solve a leaking TRV issue on my heating system. He phoned beforehand to give me an arrival time and was courteous, pleasant and very helpful throughout his visit. He quickly solved the issue for us, informed us of everything that he had done and left leaving no mess at all. He was a credit to your company and is clearly very capable, dedicated and motivated. Thank you Dean!

February 26, 2026
Unprompted review

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