Pros The bank has no fees, which is awesome, especially in today's world. Customer service is available and can be helpful at times. You get paid one day early, not two days early as adve... See more
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Review summary
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UPDATE: My funds were released and my home is safe. I appreciate it being taken care of timely, but the anxiety of it all was absolutely unnecessary. ***** I’ve been with Alliant CU for several yea... See more
Company replied
Lots of incompetence. Tried to open accounts, checking and savings, in my trust and ACU is abysmal — protocol and customer service around the process. They won’t allow customers to speak directly to... See more
Definitely has gone downhill. I joined in 2021 and had no problems until recently. Over the last year, the amount of technical difficulties they face almost daily is ridiculous. App constantly down fo... See more
Company details
Written by the company
Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
Contact info
11545 E. Touhy Ave., 60666, Chicago, United States
- 800-328-1935
- www.alliantcreditunion.org
2.5
Poor
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 2 weeks
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Qanon hacked app consequently my…
Qanon hacked app consequently my support are fake or on hold for well over 30 minutes if not longer. Fake pages just to access their website.
October 3, 2021
Unprompted review
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Horrible customer service
Horrible customer service. Do not bank here for any reason. No one can help you they just pass the buck to someone else
July 3, 2021
Unprompted review
Really easy to work with credit union
Really easy to work with credit union. Have signed up with them for years, and they are just so much more enjoyable to use than the regular big banks which do not care at all about their customers.
June 20, 2021
Unprompted review
Poor Customer Service
As a credit union the rates, and online, mobile platforms are good. If you need assistance, the customer service is lacking. Their representatives are not empowered to make decisions or solve problems. You are placed on hold, while they contact the back office. They contract to a 3rd party for their credit card. Great card for $99 a year you get 2.50% back on everything. Their customer service is bad. I had a dispute since December for $150 and it took until April to resolve. I made 31 calls and each call was ~20 minutes. If you feel you won’t need help, then definitely use this credit union, but if you need assistance, prepare for a challenge.
May 20, 2021
Unprompted review
Terrible customer service
Terrible customer service. I have 3 loans with this company and they accused me of failing to make a payment. I had to perform my own audit with my bank and provided them with bank statements and they still disputed it. What a joke! After harassing me and wasting hours of my time on the phone, they said “oh it was an accounting error” and then offered me nothing to compensate me for my wasted time. Do not do business with them as they care nothing about their customers.
December 31, 2020
Unprompted review
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Supports financial scams
Supports financial scams. Treats chargebacks as its own money. No matter how small. Even for decades-long member.
On credit card, a fraudster made a charge and never delivered in months. Alliant refused refund saying had to provide PayPal invoice, charge read PayPal. Crooks cleaned out my PayPal account and identity and to this date are still sending me phishing fraud messages trying to steal more. The standard legal procedure is to try seller first, then if no resolution ask card issuer to chargeback. Alliant refused chargeback even though I followed all procedures. 3 times including my letter to VP by name. Stating I knew procedure by virtue of helping write consumer finance law for Federal Government--my true employment for 3 decades.
Bottom line, would not help. It spent much more in its time than the $43 stolen from me. And has lost this customer for most anything.
June 15, 2020
Unprompted review
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