Allianz Insurance Reviews 40,109

I have spent 4 hours trying to speak to them via online chat, not able to speak to a real person, only chat bots, have not been able to renew my insurance, dont waste your time with an insurance company where you cannot speak to a real person.

Really quick and easy to navigate

Great rate, easy to use

Good to use friendly

Quick and easy to change car details on my policy

Impossible to communicate problem with a person who could deal with it. Had received an updated premium quote but this what not honoured when request for payment was made.

I put the correct postcode in but it said it was not recognised, so I could not proceed. I started afresh several times but to no avail!

Today, I received an email notification that my home insurance was up: but to 'sit back' and 'rest easy' [as] 'it'll automatically renew'. I never set the auto-renewal option no matter what the enticements are to do so ... as a standard. I also checked my Allianz details and found I had even noted that I had opted out of auto-renewal. I did this home insurance policy via TopCash link to moneysupermarket.com in June 2025.

On a more positive note, Allianz have supplied a notification of the renewal well in advance of the expiry date. However, even important emails can be easily lost in amongst the plethora of 'junk'. In a similar vein, I don't remember quite the quantity of third-party inducements - or, offers, exclusive discounts, and rewards, depending on your viewpoint - cluttering up the web pages in profile last time. You can, of course, opt of marketing and data harvesting; but it is getting harder to escape it altogether.

I am always prepared to edit my reviews, the star rating, according to the company reply and/or explanation given. Ditto I am prepared to take ownership and apologise, if I did actively opt-in with a manual click into a clearly defined input field for auto-renewal (in a fuzzy moment of financial dysfunction). As a minor side point: '* You can see your`s [sic] payment details in the payment section' is also a punctuation or typo error ripe for correction.

I await an Allianz response in anticipation ...

It wont let me uncheck the renewal box but everything that causes an increase in payment works.

Terrible insurance company. In my 6 years of driving (not long I know) have I ever experienced such a difficult insurance company. Firstly I have 2 cars and they will only insure me on one car even though I have been driving both cars for the whole time I’ve been driving, I can only have one car on my insurance or one insurance policy. Even thought I have gold so I can drive any car third party, they still will not insure me on my other car. If you’re trying to get hold of them don’t bother. They don’t have a contact number for queries. If you call the claims number they hang up on you.

The instructions were easy to follow, and we had enough time for each section

My problem was with confused.com. Each time I went back into the website for my quotes I had to
Re-enter information, such a nuisance .

It is very easy to use the website to arrange my insurance. Thank you.