Allica Bank Reviews 

1,880
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and expert account managers for providing a personal, highly supportive onboarding process that makes opening business accounts very simple. People also really appreciate the user-friendly digital banking platform, seamless switching procedures, and remarkably attractive interest rates compared to what traditional banks offer. Some reviewers were not happy with communication issues, mentioning delayed callbacks, long telephone hold times, and ignored emails from support staff. A few other customers also experienced unexpected account closures, data handling challenges, or general technical complications shortly after starting their service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Consumers find service to be positive, highlighting a refreshing and personal approach compared to... See more

Customer service

Customers report positive experiences with customer service, praising the dedicated relationship managers for... See more

User experience

People report positive experiences with user experience, highlighting that onboarding and account setup are... See more

Response time

Users describe positive interactions with response time, highlighting prompt communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest... See more

Rated 5 out of 5 stars

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings. i would recommend to all... See more

Rated 5 out of 5 stars

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... See more

Rated 5 out of 5 stars

We recently moved to Allica bank. The whole process from the start was simple, everything moved over automatically. Allica take a personal approach, they came in to visit us and went through eve... See more


Company details

  1. Bank

About Allica Bank

Written by the company

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,880)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissapointing

Regrettably, my experience to date has been very disappointing. They will need to work hard to win my confidence.

June 8, 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Bob,

We're very sorry to hear that you might've had a disappointing experience.

We would love to learn more about what's happened so we have sent you a request for more information via Trustpilot.

Many thanks,
The Allica Bank team

Rated 5 out of 5 stars

Happy and satisfied.

I have Allica Bank staff who dealt with my application, very helpful, to the point and prompt. Obviously the formalities has to be followed, but I was kept informed of the process. Very happy and satisfied with the service I received and it was refreshing after 50 years of banking with main stream high street banks. I found their on line banking and App very easy to use.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Lack of transparency and unethical conduct

Update. No one queried from Allica Bank as expected.

Their promotion is not accurate. They try to bring you in as a client promising quite high rates, when you actually open an account rates are much lower with a series of excuses like "oh that bank is not in our list, only if you spend this much money" which could have been explained before, but you cannot check those until you open the account.

In addition, you can actually get better savings rate from Allica on third party platforms like Insignis, which is quite troubling in terms of lack of transparency and ethical conduct.

We are moving our business out of the bank, and slowly closing the account.

May 1, 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed.

We aim to be clear about our rates, eligibility criteria and account requirements so customers can make an informed decision before opening an account.

We’d like to look into your concerns further and better understand your experience. Please reply to our request for more information via Trustpilot so the team can review this directly with you.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

Quick and painless swap from my…

Quick and painless swap from my previous bank with whom I'd been with for 25 years and was costing a fortune! It's so nice going back to how it started with a relationship manager and easy to use systems, fast, reliable and efficient, how it should be and no cost involved apart from to us in the form of interest and cash back, well done Allica, we highly recommend you and pass this information on.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is how a business bank should be.

This is how a business bank should be.

Allica has been a breath of fresh air compared to the usual business banking options. The people are helpful, easy to deal with and actually understand what businesses need. The systems are straightforward, efficient and make day-to-day banking much easier.

The fees, interest rates and cashback features are also a massive positive for our business and make a real difference compared to what we have been used to elsewhere.

Overall, a great experience so far and exactly the kind of business banking support companies need.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience dealing with people…

Great experience dealing with people that take the time to get to know our business and our specific needs. Follow up and support are great as well to ensure the switch process was smooth from end to end. The usability of all the banking tools is so much simpler than other banking giants that have multiple departments for different business banking requirements. A great choice!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Opening our new account with Allica…

Opening our new account with Allica bank has been a very good experience for me. Louise has taken me through the process with great patience. The app is very user friendly and the interest gained is very welcome. There feels to be a very personal touch to the process and it’s been very refreshing to experience this having had virtually zero interaction from my main stream bank for a lot of years
Many thanks Louise for all your time and effort helping me through it

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Agata

A very refreshing approach to banking. Far more personable than other banks.

Agata went above and beyond to understand my business needs.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience so far

As a business customer, my experience with Allica Bank has been genuinely excellent.
Having previously dealt with more traditional banking providers, the difference in service has been immediately noticeable. Allica feels far more personal, responsive and commercially minded. The process of switching my account and overdraft was handled with minimal effort, and the support I have received throughout has given me real confidence in the bank.
What has stood out most is the quality of the people. My Relationship Manager, Danielle Messam, has been friendly, professional, knowledgeable and proactive from the outset. She has taken the time to understand my business properly, communicated clearly, and helped move matters forward efficiently. That level of direct, practical support is incredibly valuable for an SME, particularly when timely decisions and cash flow can make a real difference.
I have also been impressed by the wider team, including the support received around growth funding, especially from Natasha Howe. The experience has felt joined-up, responsive and refreshingly straightforward.
Allica Bank has restored my faith in what business banking should feel like: personal, proactive, commercially aware and genuinely supportive. I have already started recommending Allica to others, and that is probably the strongest endorsement I can give.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

be aware!! Be very very aware!! Scamming businesses

Company have written to tell me they are closing my account for no reason.
I have just spent very large ammounts with the company card ( which they encourage!! ) and it looks like they punish you for doing so.

Updated 15/06 - Still no communication about how they are going to refund my cash bank. Will now go legal , they are harming my business by restrcting my cash flow!! Actions like this by big companies can send small companies into problems. Dont fall for all this come spend money with us to earn cash back!!
Updated 01/06- The company owe me £33000 and are closing my account and have restricted my access on the portal and website. Account manager ignoring all my emails.

edit-29/05- you havent requested any response from me.
Basically you are closing my account because i have earnt too much cash back from spending on my company card ( which is what you promote!!)

May 28, 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Paul,

Thank you for sharing your feedback. We're sorry to hear you've had such a disappointing experience.

As a regulated bank, we must ensure compliance with our legal and regulatory obligations and in some cases this can result in decisions impacting account access or closure. Although these decisions are not taken lightly. We’d like to look into your concerns further.

If you’re open to it, please reply to our request for more information via Trustpilot so we can review your concerns directly.

Thanks,
The Allica Bank team

Rated 1 out of 5 stars

Be aware !

They advertise spending money(10k a month) and when you do they close your account ! Will be showing all communication .

May 27, 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Edward,

Thank you for taking the time to share your feedback. We understand this has been a frustrating experience, particularly after actively using your account.

As a regulated bank, we carry out reviews on accounts from time to time and, in some cases, this can result in decisions around account access or closure. Although these decisions are not taken lightly.

We’d like to look into your concerns further. Please reply to our request for more information via Trustpilot so the team can review this with you directly.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

Amazing

Henok and Boni have been extremely helpful. They guided me through the process and have been very responsive to any questions I have had. As a result I have referred them to a charity I am a trustee of and they have also signed up. The set up was very easy and I love the fact we can control the trustee access and dual authority from within the Internet portal. Everyone loves it so far. The Internet banking app is so easy to use. A great bank and fantastic customer experience.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Added fees within 2 months and no relationship management

I transferred 5 business bank accounts across to Allica based on having free accounts, a releationship manager and ease of access online. That was December 2025. Since Feb 2026, they introduced £25 fees per month, per account, the relationship manager has been off since I was transferred across, and I am now in the process of transferring everything back to the previous bank. I also found that integrations are not as good as the other banks. Don't waste your time with these guys. They make you stand on the rug before they pull it from beneath you.

May 20, 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello,

We’re sorry to hear about your experience. It’s clear this has been frustrating, particularly after moving multiple business accounts across to us and the lack of contact with your relationship manager. This certainly isn't the experience we expect our customers to have.

We aim to make our Business Rewards Account straightforward and rewarding, so we appreciate you sharing your feedback around the recent fee changes. To help us continue offering the benefits included with the account, customers whose balance falls below an average of £10,000 in the previous month now incur a £25 monthly fee.

We’re also sorry to hear that the integrations and online experience haven’t met your expectations. We’d like to understand more about what’s happened here. If you’re open to it, please reply to our request for more information via Trustpilot so we can look into this properly.

Thanks,
The Allica Bank team

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