Alltrue Reviews 

396
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate discovering new, ethical brands and products, often finding high-quality and useful items for themselves or as gifts. Reviewers also enjoy the variety of items in the boxes, the accompanying magazine, and the ability to choose some of their products. However, some people were dissatisfied with the user experience, particularly regarding notifications for product selection, leading to unwanted items being sent. There are also concerns about product repetition, a decrease in product diversity, and the quality of some items, with some customers feeling the boxes have declined over time. Additionally, delivery service is a frequent point of contention, with many reporting long shipping times and issues with tracking or receiving incorrect/damaged items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and selection, with many praising the high quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality and usefulness of... See more

Subscription

People report ambiguous experiences with their subscription, with some customers expressing satisfaction and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over long... See more

User experience

Customers consistently note negative experiences with user experience, with many expressing that the fun is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first joined when it was Causebox and have received some very nice items over the years. Recently I stopped getting notification that it is time to make my selections and ended up getting things I... See more

Company replied

Rated 4 out of 5 stars

I've been a loyal Alltrue customer since the early days of the pandemic. I absolutely love their mission and values, and their offering of products that align with those. Because of Alltrue, I've disc... See more

Rated 4 out of 5 stars

I enjoy the variety of things encompassed in the boxes from home goods to simple but thoughtful clothing. I also enjoy that it’s not so many boxes as to be an overwhelming number of things showing up.... See more

Rated 4 out of 5 stars

I am not getting my notifications to choose my own items anymore - like I did when it was CauseBox. I feel that the product items and notification systems were better then. The items chosen for me a... See more

Company replied


Company details

  1. #107 of 123 best companies in Online Marketplace

About Alltrue

Written by the company

Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living. At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives. More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.

Contact info

3.7

Average

TrustScore 3.5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(396)

120 reviews in the last 12 months

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Rated 2 out of 5 stars

I subscribed with the aim of helping…

I subscribed with the aim of helping out third world artisans. Mostly I get junk, and will be so happy when my subscription is finished.

May 13, 2026
Alltrue logo

Reply from Alltrue

We're so sorry to hear you feel this way. We take great pride in the artisans and brand partners we work with, and every item included in our curations is selected with care and intention.

We understand that not every product will resonate with every member, but we always love the opportunity to share more about the makers, missions, and stories behind the products we feature. If you have any questions about a specific item or brand, or would like to learn more about why it was included, please feel free to reach out to our team at help@alltrue.com.

Thank you for taking the time to share your feedback. We truly appreciate hearing from our members and use feedback like yours to continue improving the experience.

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Rated 3 out of 5 stars

First of all

First of all, do not publicly share my review. I haven't received my most recent order yet. This happened last time so I couldn't send a review of the contents. Once again, I missed out one something I would have preferred when making my choices. I understand you don't have a crystal ball for predicting how many items to pre-order.This has been a challenge for me. Your website isn't easy to navigate for this information. Typically I give the things I get as gifts. There have been a few things that I was disappointed in. The scent of a couple of things was not pleasant.I few towels seemed cheap. The recent ocean beach theme didn't excite me. I really appreciate the strong women lead and fairtrade businesses you support. That is why I originally signed up. I LOVE the boxes!

May 13, 2026
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Rated 3 out of 5 stars

I have been a member of Alltrue since…

I have been a member of Alltrue since 2018. The products are good and the packaging and magazine insert are great. Over the years, it seems like the boxes have less items. Overall, I feel good about supporting sustainable and worldwide products.

May 13, 2026
Rated 5 out of 5 stars

I only had to contact customer service…

I only had to contact customer service a few times. Each time, I quickly received the information I needed!
I like the products from the Alltrue boxes and shopping the market place. I do miss shopping the “bundles” at the market place.

May 13, 2026
Rated 5 out of 5 stars

Positive!

I really enjoy the positive initiative focus of this subscription. I find the value to be worth it as the choice experience is fun and I rarely ever dislike something I’ve received whether it be for me or as a gift. There is variety, and I like the magazine with additional fun things to spark change.

May 13, 2026
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