Almocado Reviews 253

I am gutted as I write this as I read fantastic reviews of this company. I placed an order on 27/08/25 and until now (04/09/25) have had no contact from the company about my order, despite sending queries via email and WhatsApp. The customer service is extremely disappointing.

My order was delayed! Annette rang me to advise that her first batch did not meet with her exacting standards so she needed to start again!! I very much appreciated the personal contact but there was more..much more!!

Annette hand delivered my order to my home and gave me additional products as an apology and acknowledgement of the delay!

Brilliant Customer Service! I would have been content with the phone call; thank you so much for proving that I was more than an order number.

Praying every blessing on you and your company.

Almocado is a lovely family-run business that I enjoy supporting because I know I’m getting good quality natural hair products for my Sisterlocs. I’ve tried using other products for my Sisterlocs and nothing else comes close to Almocado products. Ordering from Almocado is always a smooth process and I especially love receiving the beautifully handwritten note with my name on it that comes with each delivery.

ordering was easy, albeit a little frustrating as most items I wanted showing as out of stock. However, service from beginning to end very smooth and the team keep you updated on the progress of your order every step of the way.

Excellent service. Items quickly despatched.
I love the personality they put into their business. Will definitely use them again.

I have had the most amazing shopping experience with Almocado Love Your Hair their excellent customer service, updated from receipt of order to delivery, and the very personal touches
I am pleased to support this small business and will shop with them again
the products are truly lush lovely made with love and care would definitely recommend them

The owner is rude,unhelpful and unpleasant and delivery is slow.

Imagine running a business where you don't send an order for over two weeks, don't update the customer on the order status then have a big attitude when the customer politely emails you asking for an update on their order. What a joke.

I have always been a regular customer and tried to support this small business but won't purchase from such a horrible business owner again.

RESPONSE TO ALMOCADO: I don't have the time to read your essay of a response (busy life 😘).
But it's clear what type of person you are from your longwinded passive aggressive response. It's a Shame you don't put the same amount of effort into providing good customer service and despatching your orders in a reasonable amount of time. All the best!

I ordered stage 1 Seaweed Shampoo (Strands Together) towards the end of July as I had run out of my Sisterlocs shampoo. I ordered because I loved the explanation to why the founder decided to create her own shampoo. I also find the original sisterlocs shampoo to be 'drying' on my new locs.

The Almocado website does state that items are hand made and may take longer than usual to arrive, so I thought I'd order early, in the hope that I'd have it by the time I was due to wash my hair (before my retie early August). The order took just over 1 and a half weeks to arrive, which was fine. The only thing was that the first few days of August I emailed to ask about a due date and was not receiving any response. Furthermore, Royal Mail tracking was absolutely useless, so I ended up having to buy a replacement (basic store bought) shampoo the morning I was due to wash my hair. This did annoy me, especially since I ended up receiving the shampoo a few hours later - before I had washed my hair. I was grateful though.

Prior to my buying a cheap replacement shampoo, I wrote an email complaining about a lack of response, I then followed it up with another email after I had received my order - just to let them know it had arrived. I finally received an email from them explaining that they had been responding to my emails and perhaps the emails had gone to my spam folder. I then checked my spam, and lo and behold, their emails 'sat' there looking at me. :-) Darn my email service provider.

What blew me away, was that they (Almocado) also contacted me later that evening on WhatsApp just in case I had not received their explanation email. This was a such an 'over and beyond' personal touch for me. I was impressed.

Anyway, of course I ended up washing my hair with my new Almocado shampoo, and although it was not as easy to get a good soapy lather with the first wash, my hair immediately felt softer and smelt lovely. After finishing my wash, I left my hair to air dry as normal and the softness remained. It felt really great - and my scalp did not feel dry. Almost a week later, my scalp still feels good.

I love the shampoo. Thank you Almocado!

The Customer Service standards makes it an absolute pleasure doing business with this online company. My locs are particularly in love with their Sandalwood Vanilla Moisture Mist and their Avocado Honey Replenishing Hair Silk Leave In Conditioner. These two products are stellar quality, really moisturising, and they smell wonderful too. I've been using them for approx 4 years now, and the quality has always been consistently high.

Dear Almocado,

Thank you for your reply.

Firstly I would like to apologise regarding one inaccuracy, in that I did receive an email from you on Monday 6th September, informing me you had been following up the issue with RM and hoped to reunite me with my order soon. This was overlooked and I appreciate your communication, however, there are some points you mentioned below that I do not agree with and would like to clear up.

1) I did manually enter my home address for delivery, however just before payment, your system allowed me to select an alternative address from a drop down list. The address I chose was a delivery collection point, due to previous theft of packages in my area. I do not consider it my responsibility to find out which courier you use and to ensure they deliver to the addresses listed at the checkout point on your website. Because you do not except liability for delays and non-delivery, I do believe that it is the company's responsibility to ensure a delivery address listed on their site can accept orders from particular couriers, for sponsorship reasons.

2) The data could not have been pre-populated by my browser, as I have an app which stops this from happening. However, This morning I re-visited your website and can see that the drop down in the address section has been removed. This is great to see and will ensure the correct delivery of future orders.

3) In point 5, you mention that the matter would require the involvement of several external parties. Had I been made aware of this, I would have been more patient and understanding, but your lack of information was unclear. I would also like to add that I was NOT repeatedly asked to allow you the required time to complete the investigation and receive an appropriate responses from RM, I was asked only once in an email dated 2nd September. You also did not state what the required time is. I do not appreciate such an untruthful account.

The reason for my review is not for a war but because I felt there was unclear communication and lack of urgency from the supplier. This may be your process but the service felt a little slow in operation, perhaps this is due to the operating office hours. I guess I was looking for a more personal service to put my mind at ease but understand if there is no telephone service available.

As stated before, I have received the products and the Seaweed shampoo and Peppermint Tea Mist are working wonders for my hair. I update my ratings due to this.

Kindest regards.

I just used the Avocado Moisture Masque and I cannot believe how soft my hair feels.

And the smell is gorgeous.

So glad I found your products.

I have been using Almocado products for several years. The peppermint and tea tree spritz and peppermint shampoo is my bible. All the ingredients are vegan friendly and organic plus they do what they say they are going to do. My hair and scalp has never been healthier but don’t take my word for it, you’ve got to try Almocado for yourself.
Thank you Almocado 🙏🏾

I bought the Almocado Twist & Twirl Buttercream and I absolutely love it. It's so moisturising, smells amazing and you only need a little bit. A black owned business as well so I'm all for supporting.

Absolutely love the Almocado products. This is the second time I have ordered the peppermint tea moisture mist - feels so good on my hair. I also ordered the twist & twirl styling butter that smells amazing and can't wait to start using it. Just like the last time, I did not wait long for my hair products to arrive. Thank you x

Purchased started loc set. Peppermint spray feels and smells amazing leaves scalp feeling soothed. Bye bye itchy scalp. Nice to mist hair with so thought no build-up

Love alcomado products, they make my 4C hair feel and smell amazing. I especially love the conditioners which are thick with lots of slip and the leave-ins which are nice and thick and smell heavenly. You can tell the difference in quality compared to something you pick off a shelf in Superdrug. Will definitely keep ordering again :)

I got their Herbal Hair Masque, and my hair feels soft and less frizzy after each use. Glad I have found this brand that makes natural cosmetics and I’m looking forward to trying more of their products.

The customer service has been very good as well, I was updated on the progress with my order.

This is the first time I used Almocado and I was very pleased with the service I received. Ordered my products on a Saturday and they arrived on the Wednesday. Loved the little personal touches too and 15% off my first order - what's not to love! Would definitely recommend and will definitely use again!

Fast delivery. Beautiful products that is currently offering relief to a little girl with sensitive scalp problems. Will definitely return.

Great products and really good customer service