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Rated 1 out of 5 stars

I am gutted as I write this as I read fantastic reviews of this company. I placed an order on 27/08/25 and until now (04/09/25) have had no contact from the company about my order, despite sending que... See more

Rated 5 out of 5 stars

This family run buisness,makes good equality natural hair and skincare products that really work! They are approachable and add simple little touches like a personalised hand written note accompanying... See more

Rated 1 out of 5 stars

The most rubbish customer service ever! Actually no customer care at all! Paid for early delivery 9 days ago. Nothing yet. When you call the number on website you get no answer. Emailed them ... no re... See more

Company replied

Rated 5 out of 5 stars

I have ordered several products from this company and I love them them all... The mask and face scrub is amazing it leaves ur skin feeling moisturize and clean...And I’ve started my sisterlock journey... See more

Company replied

Company details

  1. Hair Product Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Store

Written by the company

Almocado is a family owned business; established in 2010, dedicated to creating handcrafted artisan products especially for textured hair types (curly, kinky, coily, wavy); formulated to nurture, nourish, cleanse, condition, pamper and protect. To that end, we provide a range of hand-made gentle cleansers, deep conditioners, daily moisturisers and protective balms to help you love your way to longer, stronger, happier hair.


Contact info

3.1

Average

TrustScore 3 out of 5

253 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great products wit a personal touch

I have sisterlocks 2.5years old. The products are great. My partner loves the smell of my hair. My hair is soft and glossy. When I had some issue with my order it was dealt with without delay. And the hand written love notes makes it even more special.

September 23, 2020
Unprompted review
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Reply from Almocado

Welcome to the Almocado family, Mercy, and thank you for sharing your experience in its entirety.
We appreciate you and look forward to serving you again soon.
xx

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Rated 3 out of 5 stars

Love the smell of the products

Did not see much difference to my son or my hair. however, the products smell sooo good.

August 16, 2020
Unprompted review
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Reply from Almocado

Thank you for your feedback.

Establishing the right routine and method of application is just as important as choosing the right product.

Feel free to reach out if you'd like some additional support. We're always happy to help.

Best wishes,

Almocado xx

Rated 5 out of 5 stars

Blessings to the Almocado team..

Blessings to the Almocado team... I recently purchased some hair products for my dry sisterlocks... what can I say... the products are amazing... my locks are full of life, no longer dry and smells great, as I used the coconut light spray on my locks... family and friends have commented that my locks look better... thanks team... from your happy customer Mrs Ramhi

July 26, 2020
Unprompted review
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Reply from Almocado

Cheers to life and love and vibrant bouncy locs!
Thank you for sharing your experience - we welcome you to the Almocado family and look forward to serving you again soon x

Rated 5 out of 5 stars

Excellent customer service

OMG! So invested in this company! The service is amazing every time! Always feel like I'm the only customer! Handmade products and if you email them a question they are prompt with a response. Always a positive experience! Love Almacado!♥️

July 25, 2020
Unprompted review
Rated 5 out of 5 stars

This was my first ordering

This was my first ordering from Almocado. The entire process was smooth from start to finish. I ordered the baby locks starter package since I’m 6 months into my Sisterlocks journey. The shampoo cleanses my hair and smells wonderful. The peppermint spray also moisturizes my hair and gives it a shine I haven’t seen since starting my Sisterlocks. I will definitely purchase more products in the future.

Much love from St. Louis, MO, USA

July 19, 2020
Unprompted review
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Reply from Almocado

Congrats on starting your Sisterlocks journey!

We are glad to hear our products are working well with your new locks and thank you for the lovely review.

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Rated 4 out of 5 stars

Products smell and feel amazing

Products smell and feel amazing, the deep conditioner and coconut spritz is great, only issue is I think the Hibiscus shampoo has made my scalp dry😔

July 5, 2020
Unprompted review
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Reply from Almocado

Glad to hear you enjoyed our products!

Our Stage 2 Hibiscus Shampoo is formualted to moisturise the scalp as well as cleanse it. If you are having issues with dry scalp, perhaps you'd like to book one of our Trichology consultations here (https://www.almocado.com/Appointments/) so we can investigate this with you further :-)

Rated 4 out of 5 stars

A great find!

]
I ordered the 4 set mist spray and peppermint shampoo for my 9 month installed sister locs.

The items took longer to come than would be normally expected, however this was due to the Covid pandemic, and I was kept informed by the company that the delivery time would be longer.

The items arrived secure and very well packaged.

I have used the shampoo a couple of times which is great as it lathers - which the original sisterlocs starter shampoo did not really do - meaning that you feel that your hair has had a really good clean.

I have only used the peppermint mist spray so far out of the 4, however I found that using it daily made my hair dry. I have resorted to using it now only a few days a week which seems to work well.

I am keen to try the other scents but don't want to clog up my hair with different scents so will try them after the next wash.

All in all I can say that Almocado have been brilliant, and the only reason why my review is not 5 stars is because of the mist alluded to above, which of course may not be the same for everyone.

As a relatively newbe to sisterlocs,I have been searching for other products than those from the sisterlocs company which would contain only natural products to use on my hair, and am so glad to have come across Almocado.

Allmocado will be my go to supplier from now on!.

Jacqui

June 29, 2020
Unprompted review
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Reply from Almocado

Thank you so much for your honesty, Jacqui!

We're sure this awesome review will help others starting their Sisterlocks journey.

Rated 5 out of 5 stars

Excellent products and service!

Excellent products and excellent service! Everything from ordering, receiving confirmation email and shipping process is a delight. I was so excited for the products to arrive as the very personalised feel to the emails had me feeling as a part of the Almocado family.
The packaging is compact, functional and cute upon opening and the products are "naked" in the shipping package saving on waste. Got to love that!
Last but not least, the products. My gosh, I have never smelled such heavily smell like the hair mists and shampoos. The Sandalwood Vanilla mist he uses every day for tha scalp and locs smells divine! My partner with medium thick locs feel the hair get clean without stripping it for moisture and there's no build up.
I'm white with straight hair but honestly feel the products are just as good on my hair too. We both have sensitive skin and skalp but there's no irritation with any of the products. They all are so gentle! We both use the facewash which has a bit strong smell but still natural. I even used it to remove my eye makeup one evening and it didn't sting my eyes, but please don't try put it in your eyes. We have become big fans!

June 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Thank you Almocado Star Team!

Thank you Almocado! Your products are amazing! I don't know how you got a hair conditioner smelling like chocolate mint ice cream but you did!!!! Loved the cute emails about shipping and delivery! Great products, great service... will definitely purchase again! Xxx

June 25, 2020
Unprompted review
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Reply from Almocado

Hi Ami,

That's the first time we've heard that description "Chocolate Mint Icecream!" - We love it!

Thank you for your feedback and welcome to the Almocado family xxx

Rated 3 out of 5 stars

Didnt help my daughter's hair but nice products

A nice enough leave in milk but didnt help my daughter's ultra coily hair. Shampoo was very nice and rich. Both products smelled lovely. Delivery was quick even though Covid19 . Emails kept me up to date on when to expect my products. Will try another product and hope it will help tame her hair and take the tears out of hair wash day!!! Wish there were small samples to try b4 buying a big bottle. My daughter is 8 now and am still struggling to find the magic lotion.

June 24, 2020
Unprompted review
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Reply from Almocado

Hi Beckee,

Thank you for your feedback.
We have three leave-in conditioners (Avocado Hair Silk, Avocado Milk and Argan Milk) and two Moisturising Creams (Twist & Twirl and CocoCurl) available which cover a wide range of hair textures and porosity types.

In some cases, it is more effective to layer products in order to maximise the benefit as each product will produce a different effect and the combination of two or three is what gives the results you desire.

If you'd like personal assistance do reach out to us via email as we'd love to help.

Best regards,


Almocado London x

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Rated 1 out of 5 stars

I never received the item that I…

I never received the item that I ordered. Is one thing when you took the customer's money but you also need to refund what does belong to you. Ethics go a long way.

June 24, 2020
Unprompted review
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Reply from Almocado

Hey Carline,

I hope you’re safe and well.

We emailed you on June 18th to confirm that USPS attempted to deliver your order on June 12th and are holding your parcel while they wait for you to reschedule delivery via the link provided. If you cannot find the link feel free to email us directly and we can send it again.

Should you no longer wish to take receipt of your order, it will definitely be refunded according to our Terms and Conditions, once it has been returned to us here in the UK.

Best wishes to you and yours.
With Love,

Almocado London. Xx

Rated 5 out of 5 stars

Great buy!

I purchased the stage one seaweed shampoo and the cherry vanilla moisture mist. The cherry vanilla moisture mist is good and it smells great! While I hoped that it would (sad face) I didn’t notice any change in the dryness of my hair. BUTTTT everyones hair is different, the absorption is different, I’ve settled on maybe it’s just not for me but I love love love the shampoo. Prior to purchasing this shampoo I was using the sisterlocks starter shampoo, I was experiencing extreme itching and it felt like my hair wasn’t clean. So I made the decision to purchase this product and I must say I am extremely satisfied. Definitely will buy the shampoo again

June 24, 2020
Unprompted review
Almocado logo

Reply from Almocado

Hi J 👋🏾

Thank you for your feedback! We’re happy to hear that our shampoo has given your locs the tlc they deserve and look forward to serving you again!

We’d love to know more about your experience with our moisture mist. You’re absolutely right, everyone’s hair is different and we can share a few tips to help you get the best out of the product you’ve purchased or suggest an alternative, e.g. the Argan Hair Milk is light and easily absorbed by locs but it all depends on how old your locs are, how porous, whether you’ve had colour etc etc. Drop us a line - we’d love to help!

Best wishes to you.
Xx

Rated 5 out of 5 stars

The products are amazing

The products are amazing. I recently cut my hair and I can see it growing back alot healthier than it ever has. I really love the shampoo, I wish I bought the conditioner as well. The leave in mask is great. I wish I also bought co wash products. I will be shopping here again.

June 24, 2020
Unprompted review
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Reply from Almocado

Hi there,

Thank you for your feedback, we appreciate you sharing your Almocado experience.

The Tripled whipped Castor Oil and Coconut Creme Conditioner doubles as a moisturising co-wash product (based on feedback from our stockists and customers ) - maybe you can give that a try next time and let us know what you think.

Here’s to continued healthy hair growth!

Best wishes,

Almocado London 💋

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great products

June 18, 2020
Unprompted review
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Reply from Almocado

Thank you for your feedback.
We look forward to serving again soon.

Xx

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Rated 5 out of 5 stars

Thank you for the interest you took…

Thank you for the interest you took from the time I ordered the product until I received it. You informed me every step of the way, I also received a thank you note with my purchase.
I have being using it about a week now and there is noticeable difference in the texture and look. My hair is coming alive again. I am happy I bought 2 bottles.

June 17, 2020
Unprompted review
Almocado logo

Reply from Almocado

Here’s to “coming alive again”!

Thank you for your feedback Marjorie. We especially appreciate hearing how our products are helping your hair flourish. 🥰

And thanks also for the feedback on the emails- we used to worry that we might be sending too much but then we decided to simply be our authentic selves. 🙂

Best wishes ,

Almocado London xx

Rated 4 out of 5 stars

First time user of product

Using the mist and peppermint and tea tree oil for the first time. Very pleased and happy with quick service despite current circumstances

June 17, 2020
Unprompted review
Almocado logo

Reply from Almocado

Thank you for your feedback and for appreciating our efforts to get your orders to you during these unprecedented times.

Here’s to happy hair ➿

Xx

Rated 5 out of 5 stars

Love Almocado products!

Love Almocado products! My first purchase. High quality products. Amazing hair and skin products. They now have a loyal customer.

June 17, 2020
Unprompted review
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Reply from Almocado

Welcome to the family R.!

We’re thrilled to hear our products have been giving you all the loving and we look forward to serving you again soon.

♥️

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