I am gutted as I write this as I read fantastic reviews of this company. I placed an order on 27/08/25 and until now (04/09/25) have had no contact from the company about my order, despite sending que... See more
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See what reviewers are saying
This family run buisness,makes good equality natural hair and skincare products that really work! They are approachable and add simple little touches like a personalised hand written note accompanying... See more
The most rubbish customer service ever! Actually no customer care at all! Paid for early delivery 9 days ago. Nothing yet. When you call the number on website you get no answer. Emailed them ... no re... See more
Company replied
I have ordered several products from this company and I love them them all... The mask and face scrub is amazing it leaves ur skin feeling moisturize and clean...And I’ve started my sisterlock journey... See more
Company replied
Company details
Written by the company
Almocado is a family owned business; established in 2010, dedicated to creating handcrafted artisan products especially for textured hair types (curly, kinky, coily, wavy); formulated to nurture, nourish, cleanse, condition, pamper and protect. To that end, we provide a range of hand-made gentle cleansers, deep conditioners, daily moisturisers and protective balms to help you love your way to longer, stronger, happier hair.
Contact info
Harrington Way, SE18 5NR, LONDON, United Kingdom
- 02036333449
- customercare@almocado.com
- www.almocado.com
3.1
Average
253 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Almocado
I really like the personal touch that you get with this company. It is nice to know you are buying from a person who cares. I have tried the majority of products including the Buttermelt (love, seals in moisture but is not greasy) Herbal Hair Masque (gives my scalp a nice tingling sensation and still keeps my hair soft) and the coco curl moisture cream (love that it is thick but melts into the hair so well). I like that the benefits for each product are clearly explained and they are happy for you to get in touch with any questions. The delivery was quick and I was kept updated about the status of my order.
February 10, 2019
Unprompted review
Reply from Almocado
Hi Shenika,
Thank you for letting us know the love we infuse in each of our products made its way to your home and onto your hair.
We're thrilled to hear that we've been able to put a smile on your face and look forward to serving you again in the future.
See you soon x
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I absolutely love the hair refresher…
I absolutely love the hair refresher spray.
February 10, 2019
Unprompted review
Reply from Almocado
Thank you for your feedback. It's one of our most hydrating products. Hope you serveyou again soon x
Fantastic
The website is really easy to use. It's easy to see which items in stocks and there are reviews for almost every product
February 9, 2019
Unprompted review
Reply from Almocado
Christina hi,
Thank you for your feedback. We’re glad you were pleased enough with the service to give us five stars 🌟 and we hope to have the opportunity to serve you again soon. X
Immediate change in my hair
I’ve only used my leave-in conditioning milk a few times, but already I can see such a change in the texture of my hair, in particular the level of frizz. It also happens to smell incredible!
February 5, 2019
Unprompted review
Reply from Almocado
Thank you for your feedback, we're thrilled to hear that our products have been giving your hair the love it deserves. We look forward to serving you again in the future and putting another smile on your face. xxx
Great
Great product, also the speed of delivery was fab! I will be purchasing again.
January 24, 2019
Unprompted review
Reply from Almocado
Hi Dee,
Thank you for your feedback which encourages us to keep up the good work.
We look forward to serving you again in the future and putting another smile on your face. xxx
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Shampoo for sisterlocks
I ordered the almacado shampoo which arrived within 2 days. Its great for my nubee sisterlocks. It smells lovely in my hair. Thanks to the team.
January 21, 2019
Unprompted review
Reply from Almocado
Thank you for your feedback, we're thrilled to hear that our products have been giving your Sisterlocks the love they deserve.
We look forward to serving you again in the future and wish you all the best with your Sisterlocks journey xx
Best sisterlock shampoo!
I’ve been locked 7 months and I’ve used the sister lock starter shampoo and many others like Dr. Bonner’s, African black soap and even sauve but all left my hair with white film/residue. Almacado left my hair black and shiny it does not strip the hair dry but is clarifying. I love this shampoo and will definitely buy more. Shipping takes long but it’s worth the wait. Next time I’ll order in bulk because shipping is a pain but definitely 5 stars!! I would recommend this.
January 18, 2019
Unprompted review
Reply from Almocado
Hey Sis!
Feedback like yours lets us know we're on the right track. Thank you for letting us know that the love with which we create our products is being felt far and wide. We're thrilled to learn that we put a smile on your face and gloss on your locs - and that in turn has put an extra pep in our step today.
Hope to serve you again soon (and we'll keep working on that US distributor so you don't feel so much 'pain' from the shipping)
The quality of the Almocado products…
The quality of the Almocado products are awesome, and I will definitely purchase from them again.
January 16, 2019
Unprompted review
Reply from Almocado
Thanks for the love Karen,
We're thrilled to hear that the love we impart into all of our products is making its way through to you!
Hope to serve you again soon xxx
Great customer service and great product
January 14, 2019
Unprompted review
Reply from Almocado
Thank you so much for your feedback - we appreciate the love shown and look forward to serving you again in the future.
Much love xxx
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Love this company....
Love this company..... spray and shampoo are excellent.
January 12, 2019
Unprompted review
Reply from Almocado
Thanks for the love Jesse D!
Customers like you make us love what we do! We look forward to serving you again in the future xx
I gave 4 stars because of the product…
I gave 4 stars because of the product being so expensive, I paid almost 60 dollars for 2 bottles to be shipped to me.
January 11, 2019
Unprompted review
Reply from Almocado
Hi there,
Thanks for your feedback, we appreciate your comments.
Unlike many other brands, all our products are handmade using premium ingredients and original formulas; additionally, every penny you spend is invested in building the business and ensuring you get the service and products you deserve - this is reflected in our prices. We thank you for appreciating who we are and how we do what we do, as a registered customer you'll automatically receive 10% off every time you order, in addition to your loyalty points - together this can help offset the shipping costs.
Much love xx
I love the products
I love the products. As a natural hair stylist i wish in the near future almacado offers salon size bottles of shampoo and conditioners like 32ozs. Especially with processing and shipping taking longer by me being in the US.
January 5, 2019
Unprompted review
Reply from Almocado
Thank you for your review, we're glad we could put a smile on your face and we welcome your feedback. We'll take on board your suggestion and look into larger bottles for our trade account holders, in the meantime you can take advantage of our bulk order discounts. Hope to serve you again soon. x
Excellent!
Excellent products and service, would recommend. I use Almocado products for myself and my two daughters with locs as well as in my daughter who transitioned back to natural hair. Smooth transaction and fast delivery
December 24, 2018
Unprompted review
Reply from Almocado
Mrs M, thank you for your feedback. We appreciate your comments and are happy to hear that our products have been looking after you well. x
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Conditioner is madly thick and…
Conditioner is madly thick and creamy.no wonder it's tripple whipped!Love it and hurt at the same time......Why did I not find Almocado since the beginning of tim?
December 24, 2018
Unprompted review
Reply from Almocado
Thank you for your feedback, we're thrilled to hear that our products have been smothering your hair with love.
We look forward to serving you again in the future. xxx
It clarifies and leaves my hair feeling…
It clarifies and leaves my hair feeling great. I would definitely buy again.
December 20, 2018
Unprompted review
Reply from Almocado
Thank you for your feedback, we appreciate you taking the time to share your experience with others. xx
Recieved my order promptly and can’t…
Recieved my order promptly and can’t wait to start using the hair growth Kit. My hair has been breaking and suffering with itchy scalp for sometime . Thanks again for your good service . Keepwell
December 6, 2018
Unprompted review
Reply from Almocado
Thanks for letting us know your goodies made it to you safely.
We look forward to serving you again in the future and putting another smile on your face. xxx
I have ordered several products from…
I have ordered several products from this company and I love them them all... The mask and face scrub is amazing it leaves ur skin feeling moisturize and clean...And I’ve started my sisterlock journey last month and the stage 1 Shampoo left my scalp feeling soothe and clean and the tea tree spray helps with the late night excessive itching...Amazing company and a lifetime customer
December 5, 2018
Unprompted review
Reply from Almocado
Hi there, we work hard to make you happy so thank you for letttng us know we're on the right track; we wish you all the best for your Sisterlock journey and look forward to serving you again. xxx
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Great natural products
Great natural products. New spray bottle not as good as the ild one for diffusing.
December 5, 2018
Unprompted review
Amazing for healthy hair!
Hi, naturalist here! I used your deep conditioner last night and my hair feels so soft and moisturised this morning! My gel even slicked on easier than usual and did not have to use as much product. Can't wait to use it again and see the growth effects.
November 29, 2018
Unprompted review
Reply from Almocado
Akesi, thank you for your feedback and welcome to the Almocado family, we're thrilled to hear that you're happy with the results: this conditioner is one of our favs!
patience and gentle....just what I needed
My experience with sisterlocks has been checkered and I first came to Annette seeking advice. She was not only informative but gentle which was appreciated because I was not hearing good news!
When I came back to her to get my installation done she was again very informative and gentle, recognising I needed a soft and general approach.
Annette thank you for recognising what I needed and being patient when I was emotional. Thank you
November 25, 2018
Unprompted review
Reply from Almocado
Ana, it has been an absolute pleasure helping you navigate a less than placid ocean... You deserve to be treated in a manner commensurate with your spirit and I hope that Almocado continues to be a welcoming place for you. x
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