Great website with huge choice, well priced. Would have been 5 stars but do not like the restocking fee when returning items.
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Review summary
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Reviews shaping this summary
Loads of choices, the best deals specially the outlet products. These prices are unmatched elsewhere. 100 days return policy and customer service is excellent. I bought a Patagonia jacket last April (... See more
The product range is great so you can find what you require to do the job easily. The customer service and delivery continues high end. Long may this continue. I'm becoming a regular user due to ease... See more
I know people moan about the fact that, even though the web address leads you to believe they are UK based, when in fact, they are not, my shopping experience with them was A+ Knowing my delivery wo... See more
Company details
Written by the company
Alpinetrek is your trusted destination for outdoor adventures. Whether you're hiking, climbing, cycling, running, or enjoying winter sports, you'll find a carefully curated selection of top-quality gear and apparel from the world's leading outdoor brands. Explore our range of outdoor clothing, footwear, climbing equipment, camping essentials, and much more, everything you need for your next adventure.
Contact info
Bahnhofstraße 26 , 72138 , Kirchentellinsfurt, Germany
- 0333 336 7058
- info@alpinetrek.co.uk
- www.alpinetrek.co.uk
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically takes over 1 month to reply
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Suspect dishonest reason for not cancelling
Suspect dishonest reason given for not allowing cancelling. When I asked to cancel on Monday morning because of the delivery vagueness I was told that the order was already moved to shipping but when looking at website I see its not even processing. Couple of days later its in dispatched status and when looking on Amazon delivery I can see that the label is printed but its still awaiting collection. I know this trick well having used it on ebay to show that delivery is in process, all thats happened is that they've printed a label to show a status change but the item is probably not even available yet. So why don't they allow cancelling? Never ordering again.
April 27, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello and thank you for your feedback.
We are sorry that your order could not be canceled. Unfortunately, your parcel was too far along in the preparation process. The entire system and its processes are designed to ship the items out as quickly as possible. Consequently, the window of opportunity is very small for changes and cancellations. Once an order has entered the handling process, it is no longer feasible to manually locate and remove it from among thousands of parcels being processed daily.
It can happen that the order status in your customer account has not yet been updated at that moment. Status changes are not always displayed in real time, both when an order goes into processing and when it is shipped.
We would like to assure you and all our customers that all items shown as available in our shop are physically in stock. We operate our own warehouse and orders are shipped directly from there.
We hope this explanation helps clarify the situation and thank you for your understanding.
Best regards, Alpinetrek.co.uk
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Prompt customer service response
My order arrived damaged. I submitted evidence and received a prompt customer support, followed by a refund.
Excellent customer service, highly recommend.
December 8, 2025
Unprompted review
Every company should be like this!
Have been buying from Alpinetrek for years now and just wanted to say how impressed I am with their customer service. We had an issue with a baby shoe and they responded very quickly and offered a full refund! Very impressed!
April 29, 2026
Unprompted review
No support
I have tried to contact the support at least 3 times for a faulty still in warranty item, several weeks now, still no reply!
July 24, 2025
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for you're Feedback!
We’re sorry to hear that you feel your inquiries went unanswered.
We’ve carefully checked our system but unfortunately can’t find any support tickets or messages related to this issue.
Please contact our customer service team again at https://www.alpinetrek.co.uk/contact/ or call us Monday - Friday from 8am to 4pm at 03 33 33 67058 and include your order number or any previous correspondence details, so we can look into your warranty case and assist you as quickly as possible.
We’re happy to help once we have the necessary information.
Best regards, alpinetrek.co.uk
Really love Alpinetrek
Really love Alpinetrek, great selection of items with great prices and the customer service is excellent!
Highly recommend it.
April 24, 2026
Unprompted review
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A great company to deal with
A great company to deal with. Fast and efficient deliveries and returns 👍
April 21, 2026
Unprompted review
Returns process is messy
Returns process is messy. I emailed after 14 days chasing my refund and was told it can take 21 days. 25 days in and I am still chasing. Not good.
April 20, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thanks for your feedback. We’re sorry that the return process felt confusing for you.
As our customer service has already explained, returns from the UK can take up to 21 days to clear customs before reaching our distribution center in Germany and being processed. You were also informed that the refund was issued on March 26, 2026.
If the refund is not yet traceable on your account, we recommend checking directly with your bank or credit card provider, as additional processing times can occur on their side.
Thanks for your patience and understanding.
Best regards, Alpinetrek.co.uk
Great products and service
Great products, Fab service, prompt delivery as always.
April 1, 2026
Unprompted review
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Mis-selling and terrible communication
This website advertised discounts for creating an account. These are misleading and will not get the discount, even though the discount is written clearly right next to the price of the product you want to buy.
Communication is terrible. When I emailed to complain about this mis-selling practice, I received an AI automated response that had nothing to do with my complaint, and was a dead-end.
Avoid.
April 19, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello and thank you for your feedback.
We’re sorry that the discount promotion and our communication felt confusing to you.
When you open a customer account with us, you’ll receive a personal voucher code that is sent separately by email. This voucher is not the same as a discount that may be shown directly next to a product. Any discount displayed there (for example, 20%) is already included in the product price.
If you haven’t received your voucher code yet, please make sure to check your spam or bulk folder first.
Our automated email is designed to answer the most common questions quickly. If your question wasn’t answered there, you can simply reply directly to that email and a member of our customer service team will take care of your request personally.
Best regards, Alpinetrek.co.uk
Bach tent tunnel tent
Bach
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Half Tent - 1-person tent Not happy with this tent ,its been opened before. Very creased ! thinking of shutting my account .it was lucky i didn't buy the RUCKSACK from you,,,,,,,,,,,,,,I simply cant trust you.. will give a poor rating on trust pilot . don't worry i will be open and will give the account number .very poor indeed... Andy
April 18, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello Andy, thank you for your feedback.
We’re sorry to hear that you’re not happy with the tent you received.
If you’re experiencing any issues or have questions about the product, feel free to contact us via www.alpinetrek.co.uk/contact/. We’ll be happy to look into it and help you as quickly as possible.
If you’d prefer to return the item, you can simply follow the return steps on our website via www.alpinetrek.co.uk/return/
Best regards, Alpinetrek.co.uk
Excellent service
Excellent service, good communications and great prices. But, there are some downsides. First, delivery takes longer than you might expect from a UK-based retailer. Second, you will get a fair amount of generic correspondence in German ( I think it’s their excellent mail order rules)!
Also, I have not needed to return anything yet, although that all looks OK.
March 20, 2026
Unprompted review
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Always a great service from Alpine…
Always a great service from Alpine Trek. More often than not the best prices for the products. I’ve made quite a few purchases now. The Klarna payment options is always a help too if making an expensive purchase.
April 4, 2026
Unprompted review
Late delivery and tracking not working
The delivery time on their website was 3-5 working days for the product I was going to buy. Having had bad experiences with their delivery times before, I called up to check if that is correct and if I'd get reliable tracking (as the item was almost £1k in value). They straight away said that it was just a system estimate, and since the item is coming through customs, it will be 12-14 days, but the tracking will be available from the start. The product got here after 22 days. Tracking did not work. The Alpinetrek staff was not able to help at any stage or tell me when I'd get the delivery. I won't be buying from them again.
February 26, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello, thank you for your feedback.
We’re sorry to hear that your delivery arrived later than expected and that the tracking didn’t work properly. We understand how frustrating that can be.
Orders are usually dispatched from our warehouse within one business day, provided there’s no unusually high order volume or other exceptional circumstances. From the moment a parcel is handed over to the shipping provider, delivery times and tracking updates are unfortunately outside of our direct control.
We’re sorry that our customer service couldn’t give you a precise delivery date. As no order or customer reference was included to your review, we’re unable to retrace the shipment and identify the exact cause of the delay afterward.
Best regards, Alpinetrek.co.uk
Excellent quality and quick delivery
Excellent quality and quick delivery
March 5, 2026
Unprompted review
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Great products and prices,fast…
Great products and prices,fast delivery, would recommend
March 31, 2026
Unprompted review
AAA+++ Rating
Arrived when they said, really well packaged and a fantastic initial cost of the items purchased. Recommend highly to anyone thinking of buying from them. AAA+++
March 18, 2026
Unprompted review
Awful AI customer service…
I ordered an item on Sunday afternoon at 3.00pm, realised I had miss ordered and cancelled at at 16.19pm, just one hour and 19 minutes later.
They informed me they could not cancel it as it was already being shipped, however I didn’t actually get any notification that order was complete and being shipped until two days later on Tuesday morning!
I have repeatedly asked them to cancel order, met total refusal, feel like I’m dealing with automated AI not human beings.
They say I have to pay postage for the return once it gets delivered in six to eight days.
I should not have to pay for return postage when they had two whole days to cancel order before they actually shipped it!
It’s quite ridiculous!!!
March 29, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for sharing your experience.
We’re very sorry for the frustration this situation caused.
Your order was placed and the cancellation request was sent over the weekend. Unfortunately, cancellations are only possible within a very short time after an order is placed, and during weekends we’re generally unable to intervene before orders are processed.
For this reason, the parcel had already entered the dispatch process and could no longer be stopped, even though the shipping confirmation email was only sent later.
We’re sorry that the initial automated reply gave you the impression that your request wasn’t being handled personally. That was certainly not our intention.
To resolve the situation in the fairest way possible, our customer service team has waived the return shipping fee for this order so the return was completely free of charge.
We appreciate your patience and your feedback, which helps us improve our processes and communication.
If you have any further questions, our customer service team will of course be happy to assist you.
Best regards, alpinetrek.co.uk
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