Alpkit Reviews 921

Found your company a couple of years ago whilst visiting the peak district, it was a refreshing and welcoming find for and outdoors shop. Affordable and good quality!

This week we were happy to find another shop in betws y coed. The staff were great and they fixed a buckle on my back there and then whilst we shopped.

The sale was great and we had some real bargains for some more adventures.

Love the Yardley bin and the staff fully explained the concept and the no returns policy on it etc. they we friendly and welcoming.

A great company, keep doing what you're doing!

Great retailer for everything you might need for an adventure

My son ordered a tent and sleeping bag for a forthcoming trip. He didn’t realise the sleeping bag was on pre-order or that this would delay the whole order being sent out. When nothing arrived I contacted Head Office. Naomi managed to source a sleeping bag and get the whole order ready for collection by us the same day. This saved his travel plans. Thank you Naomi for being so efficient and for your kindness from the outset in trying to help solve a problem - you are amazing and a credit to Alpkit.

Great products and great value - and more importantly, I have always been very well looked after as a customer if I've had issues. Alpkit's customer-facing comms have always been excellent, and I've been buying their gear for years.

Great service. I bent my tent poles, and they sent me a new set and were very responsive and helpful. Thanks!

I had many questions about Alpkit tents and they were quick to answer all of them. They do actually call you back. I needed a PFAS free tent so opted for the Roundhouse . Sorted out confusion over availability and offer prices easily.
Tent has arrived as promised. Looking forward to opening it up this weekend.
Highly recommend Alpkit.

Good quality gear at good prices and great involvement in outdoor activity promotion.

Really helpful customer service, replied very promptly to my email

Great support from Brendan to change a delivery, thank you.

I had an incredible experience with Alpkit. My tent inner was damaged and was out of warranty, but they replaced it free of charge without any hassle. Their customer service is top-notch, I couldn't recommend them more highly!

I sent a beloved old jacket to have it's zip fixed at Alpkit. The store I dropped it at didn't have capacity so they shipped it to another store who talked me through the fix and shipped it back to me.

Unfortunately Alpkit were let down by the courier who lost the package. However Alpkit Customer services were fantastic when I informed them that the jacket hadn't arrived. They managed contact with the courier and when informed that the package was lost, they immediately offered me a replacement from their own line. Their customer service (Dominic) was very easy to contact and sorted everything. They built a lot of trust and really showed Alpkit's ethos.

I came to your Betws y Coed Alpkit Sonder ride out. But after all my careful prep I still made the school boy error of not putting my AXS battery back into my rear derailleur. I hoped I could buy one at the store but alas no. However I just want to say a MASSIVE thank you to the assistant who didn't just give up but had the faith to let me use one of your batteries for the ride - an absolute life saver. I never got his name but he saved the day. Often people only contact to complain - but I am so glad he helped me - the ride was fantastic - the after event soup hit the spot and the laugh me my son and his friends had on the ride

I received 2 bike bags from family for my birthday, after placing them on my bike I realised some straps were missing & emailed customer support. I received a reply within 24 hours & the missing straps delivered within 72hrs. Fab customer service

Visited Alpkit in Keswick today 19/02 issue wirh my Carbon Marathon poles.
Staff sorted issue after exploring spare parts option decided to replace poles with a new set. Once again Alpkit staff delivered on service and empathy with fellow outdoors enthusiasts.
Top job

Matt in Customer support provided a fast response and expert advice in helping me decide the correct bike size.

Good product - good customer service and great communication

The staff at the Hathersage store and also Matt at Head Office were very helpful and patient when I bought a bike recently and asked to make some changes to the original set up.

I did something silly to break my new bike and they were incredible!! I felt so looked after throughout, they collected it, assessed the issue and gave me options then solved my issue and sent it back. The communication was top notch. Even before I broke my bike I was asking for some advice and receiving good customer service is sooo appreciated when you spend a load of money on your new beloved toy and need help. You guys are amazing!! I promise to not break it again 🤣

Long time follower/customer of alpkit. I particularly like their Kingston store.

Missed the January by a couple of days whilst waiting for some birthday money to clear.

Emailed to see if they'd honour the discounted price. They didn't. Told to keep an eye on socials for further promos! 🥱

Taking my custom elsewhere. Poor customer service.

AlpKit is a great company that provides top class equipment and even better customer service. Even on the very rare occasion there is an issue they will resolve it speedily. They replaced a head torch for me 2 years after I bought it with no quibbles! Other brands (think named after Olympic sporting events) wont even post to my address Don't go anywhere else is my advice.