Alpkit Reviews 

I’ve been buying from Alpkit for years; waterproofs, insulated jackets, trousers, socks, trekking poles, tents, sleeping mats, stoves.

More recently I’ve used their repair service in Edinburgh. The repairs were so good I couldn’t tell the new zip wasn’t OEM.

I’ll continue to buy from Alpkit for quality gear and outstanding customer service.

If I could give no stars I would. Ordered swim gloves on 6th Dec and only today 22nd Dec got notification that the item had been damaged and returned to sender. I called Alpkit immediately and was met with a rather monotone voice who after explaining the contract was between myself and alpkit and not the courier, he flatly said we will send out a replacement but you won’t get it before Christmas ? I asked to rush through the post office for a 24 hour delivery, at my cost and a flat No was given as he has a contract with DPD. So even though my contract of sale was with Alpkit, they can not accommodate a rectification of their couriers error. The most unhelpful company I have ever dealt with when this customer had done nothing wrong but paid my money and asked for help. Don’t bother ordering from them if you expect good customer service when things go wrong. I have read many reviews saying the same thing on a variety of platforms. I found the exact same product on another site who are shipping 24hours at no extra cost. These people at Alpkit are a disgrace. DO NOT BUY FROM THEM. Added in response to your answer: DPD next day delivery was not offered as I asked specifically about that and was told you don’t do that.

The service from Alpkit was amazing. Matt informed me straight away about a issue with a colour of a transmitter frame that's was not in stock. So gave me another option which when it turned up. It was just perfect.

My experience of alpkit has been excellent customer service and product quality at reasonable prices, which feels rare for a UK company. Environmental credentials and fair business practices are the icing on the cake. I hope they continue to do well!

I have been buying Alpkit for too many years to remember, and when I meet up with friends they assume I work for them because so much of my clothes and kit are branded Alpkit. Love the products, ethics & values of the company. I came very close to investing a couple of years ago at a funding round.
Recent fantastic interaction with the Customer Service Team over a broken head torch simply underlines the whole psyche of the company and everyone I have ever come across by phone, email or in stores (can we please have a store in Reading soon).

I ordered a soloist tent & tent kit, it is a Christmas gift, but when the tent kit arrived the bottles were dinted. I think this may have happened in transit. I could not believe the speed of response, a replacement kit set out. The original delivery was as promised. Can’t thank Brendan enough. Would highly recommend!!!

I needed a small spare part for a walking pole but Alpkit were out of stock of it - I suspect most companies would have closed the query at that point but Brendan went that service step further and found the part I needed on a return/damaged item.
This typifies there approach to minimising waste and to excellent service.
Thank you!

Absolutely amazing alteration to my ski trousers which were too long !
So good I can’t believe how professional this whole operation was.

Brendan was great: quick to respond with an answer to my problem.
Alpkit make it easy to do business with them because they're so helpful - they're always my first choice!

Exceptional customer service after my Qark head torch needed a repair. It’s been a quality product but unfortunately the casing broke. Brendan from Alpkit was excellent. He sourced a replacement part and got it out to me quickly along with a video on how to replace it. My head torch is back up and running. Top product, top customer service

Really good kit both for camping and wearing, never used them before and really impressed with quality and delivery.

Fantastic customer service from the team at Alpkit Bristol earlier today. Really helpful with trying out different sleep systems to find what was right for me. Always been happy with the quality of Alpkit gear before, and the Bristol team have definitely secured a customer for life today! Thank you so much for a brilliant shopping experience.

Products high quality and team responded very quickly to a shipping query.

Their customer service is great! I made a mistake in my order, but spotted it and dropped them a message, they managed to change the order after the shipping label was created and save me so much hassle! I'm so glad I bought from them.

Ordered a Radiant Mat in Black Friday sales and saved £25 🥳
Placed order Friday afternoon and it arrived Sunday morning, can’t ask for more 👍🏻
Puncture repair kit was missing so I sent a message and Brendan responded quickly and sent one out straightaway!
So !
Excellent customer service and a fantastic product at a great price, what more could you want, Oh yeah a British company with environmental ethics, got that too! So yes I will use again and can wholeheartedly recommend this company!

I have been shopping with Alpkit since the early days and have always been very happy with the brilliant,understated kit and equipment that does the job time and time again. Had an issue with the website this week and for the first time have had to deal with the Alpkit Support Team and specifically Brendan - guess what? - they are brilliant as well - after a couple of emails everything sorted and order placed 10/10.
Thanks Alpkit - one very happy customer

Caring customer service. Lives the ethos of the business. Clear communication and always good value.

I have ordered a few items, and they are all excellent. I had a question regarding an order, and Brendan replied super quickly and was very helpful. Great customer service!

I made a mistake with my order, so emailed asking if I could correct it (it was my fault).
Brendan replied within hours, resolving the issue completely - no hassle, no guilt.
I'm very pleased with the customer service.

Great product and service. I had to contact the team as I had accidentally over ordered an item, this was promptly rectified by Brendan. Product has arrived and I’m impressed by the quality, all three items surpass my expectations. Yet to use them out in the field but on first impressions I don’t anticipate any issues.