Alpkit Reviews 

I emailed the team from the online website and they replied quickly and helpfully. I wanted to buy an additional section for my alpkit tent. So they hunted around the warehouse for a spare one, sent me a payment link, and have posted it directly to me. The ease and service levels couldn't have been better. Many thanks to all the warehouse team.

I have purchased a lightweight tent (Ordos 2) and cloud nine sleeping bag. Would recommend both to anyone thinking of purchasing.
I had some damaged in transit to a tent pole and they repaired and sent back with no issues.

Ordered a pair of Kruger sunglasses. Really nice piece of kit, great field of view, look good, and interchangeable lenses for different lighting conditions.

Also super affordable compared to similar sport sunglasses brands.

The frame snapped unexpectedly. I emailed customer service with pics and they sent out a replacement with no fuss. (Spoke to Brendan who was great). Superb customer service and will definitely buy from them again.

I've used alpkit for a number of purchases. Their equipment is good quality and great value. What makes them top notch is their after sales team.
I had an issue with a missing lid from my brukit and Brendan from their team dealt with it superbly. Within a couple of days of my first email with him my issue was resolved. He went above and beyond to help me. Perfect!

Been my absolute ‘go to’ company for 10 years now on all my outdoor kit (I need all
quality gear for ultra marathons like Spine Races first port and winter adventures).

Perfect balance between quality and value for money - not found better elsewhere. Superb customer service on few occasions needed it hence I am reviewing today as had minor query on delayed order sent in via enquiry form and within minutes Brendan had sorted.

The shops are dangerous - mostly buy online but when visit their stores always buy something hadn’t intended to.

Needed some support on a Sonder bike frame that I’d bought used so not directly from alpkit. Nevertheless they were super helpful

Excellent jacket and very impressive customer care, with rapid responses to emails about exchanging for a different size - not an automated answer but one which demonstrates their commitment to making purchase and exchange a good experience for the individual. I’m very happy with the jacket itself - family experience of Alpkit has been highly complimentary of the make and I’m relishing having one I can trust for days walking in Lake District and Scottish rain.

From the start the Alpkit repair team were positive about what could realistically be done. They communicated well at every stage, whether by email or phone call. And when it was different people replying on different occasions, their approach was consistent and co-ordinates. It was a pleasure to do business with them.

Brilliant online conversation with Ash today.

My cloudbase had developed a puncture - sent me a how to resolve and then talked me through fabulous lightweight and durable options for sleep mat, ultra one man tents etc from personal experience.

Much appreciated - even told me how I could get the matt recycled if I needed.

Thanks Ash - well impressed.

Stefan

Hopeless!
Bought a bike from them which took ages to come kept promising but then not delivering. Ordered mudguards late August they sent the wrong ones sent these back and still not received the new ones a month on……

The customer service from Alpkit is better than any I have experienced before. The team are super knowledgeable and are using the products themselves day-to-day so they offer the best and most reliable advice.

I bought a down jacket a few months back, wore it a handful of times and needed to wash it. However the down would not go back into place on the back panel, it was faulty. After years of having Rab and Montange down jackets which washed well, I was really disappointed with the coat. The customer service about this was poor, they suggested I “sat and watched TV for an hour or two to put the down back in place!!”
Don’t buy the down jackets if you want to wash them as they end up devoid of warmth.

Kind and professional customer service, very fast processing of my order and delivery, and overall a very satisfying result and product! I ordered a custom full frame bag and am extremely happy with the result - in addition to all the above points, they are also much more affordable than most other custom bags I've researched! Can very much recommend Alpkit!

Unexpected problems arose with customs and taxes, and Alpkit Team was very helpful and understanding beyond my expectations. Everything was solved out, and now I fully enjoy the tent.

We ordered three pairs of trousers to check the fit. They arrived within two working days. They are true to size. Free returns and refund made for returned pair within 24 hours. What's not to like? Many thanks.

Good & efficient service,& a quick response. Thanks

Excellent repair service! I had several small tears in a lightweight OMM jacket after a bike fall, rendering it unwearable. It sat for a good couple of years before I did anything about it and I really regret taking so long. Alpkit did a great repair job and the whole process was quick and easy from start to finish. Great value for money too. Definitely recommend. Thank you Alex & Polly for a job well done!

Great product, great company. Their products are well made and sustainable, their prices are reasonable for what you get, but most of all their warranty and customer service is unmatched.

Bought a spare headtorch on line for delivery.
Item as described. Fantastic value, fantastic customer support

Been a loyal customer since circa 2008, and have put loads of people onto them, but after this latest experience, I’ll be avoiding them. I ordered a Sonder bike with various optional extras. I’d considered it for ages and was looking forward to getting one. The bike took a lot longer to arrive than initially stated. Bike arrived with a handlebar/stem bolt missing, tyres fitted the wrong way (rotation is meant to go on one way), poor indexing, the chain silencer was peeling off, one bottle cage of two fitted, and the rear wheel was creaking when riding. Sent it back and received with the silencer replaced but also peeling off, rear tyre on the wrong direction again, and numerous scratches and scuffs on the frame (it was spotless when I returned it). I equaled about the issues but it’s been over two weeks with no response. The staff in the Betws store were brilliant but the workshop is clearly shocking. Maybe they sold lots of bikes in the big sale and cut corners to knock them out. Also seem to be cutting corners with their famous customer service.

Update 10 Sep - the indexing was poor but fixed by the Betws store before being sent back so won’t have been there on return, the new silencer was peeling off on arrival (looks like it’s fitted badly - I took a photo before riding it and sent this to CS via email but can forward to another email address if needed) and I agree a heel strike will likely make it peel off more, the rear tyre is still on the wrong way (the arrow is pointing away from where the wheel rotates), the frame is scratched and scuffed which wasn’t there when I dropped it off at the store. I don’t mind a bike getting scuffed up, I’d just prefer to do it myself through riding it. From what I hear, there have been numerous issues with bikes leaving the workshop. I’ve only had two experiences with the workshop - both have been poor. I’ve had an email from CS (assume promoted by the review, which I thank you for). I don’t want to send the bike back again and will have a think about what I want to do. I was very excited about the bike, encouraged my wife to buy a mat ch ing one, and was considering another Sonder for a future trip, but this experience and genuinely put a dampener on a brand I trusted and was loyal to.

Update 25 October - I said I wouldn’t shop with them again but with members rewards, a 15% discount code, and a new lightweight stove launched, I thought I’d give them a go but when I add multiple items to the cart circa £100 is randomly added. The items don’t even add up anywhere near that amount when full price. Tried on two different browsers and my laptop with the same issue. No customer services available at weekend. Member code will end this weekend. Should have learned my lesson from the bike order and not bothered.