Alpkit Reviews 

These guys are great! Products are 10/10, customer service 10/10!

Unbelievably good customer service! Phone number is easy to find, speaking to someone instantly and they know the products inside out. I spoke with Ash who was super knowledgeable about all of the products I was looking at and had some great tips for cycle touring!
The products are also really well made and come with a Warranty in the unlikely event you need to, things can be fixed.

My "2 year old" lightweight music chair just broke at a festival, 1 leg decided to do its own thingy. Unuseable.

FREE return to Alpkit,

Quick response - NO QUIBBLE refund.

The way it should be.

I buy lots from them.

Great Company, Great products, (Except for the chair - didnt buy another one), Great People.

FANTASTIC CUSTOMER SERVICE

HIGHLY RECOMMENDED

A "GO TO" COMPANY FOR ME.

They stand by the values they promote!

I've been a customer for years now with absolutely no problems purchasing both in store and online. I recently purchased a new paddleboard and had a small issue on delivery due to some bad timing on my part. Contacted alpkit support and spoke to Naomi who went well above and beyond to help out. Excellent products and even better customer service.

Customer service prompt and HUMAN. And humane . Just bloody nice people delivering great kit !

Love the Alpkit / Sonder products. Staff a really helpful in store or on line and the product always performs 👍

Alpkit repair service saved a cycling bag from being scrapped. New zip installed by Alpkit replaced the broken one.
Excellent service. Recommended.

Great company, great ethos, great products, fantastic support. What more could you ask for.

Outstanding customer service from Brendan, so friendly, helpful and quick, couldn't be happier with the outcome and the service I received. Will definitely use Alpkit again (soon)

superb, genuine care after a minor mix up with return! thank you Brendan and team

Always quick, knowledgeable and helpful service from the Alpkit team either in store or online.
I’ve been shopping with Alpkit for many years and I’m never disappointed

They couldn't send a footprint because some stock issue, but when its arrived sooner then expected, they sent it for me, same price, no additional charge.
This made me really happy!

Alpkit sell a great range of products in 1 website. Some of them are very interesting / innovative.

I had purchased various smaller items from them, but you never really know what the customer service is like, until things go wrong.

I bought a tent for & loved it, unfortunately on it's first use, one of the poles bent. It is no longer brand new & in the packaging , so returning it would not be possible I assumed.

However, Alpkit were amazing & gave me options. They communicated effectively & processed my refund rapidly. After this, I trust them & would not hesitate to purchase more items from them .

I asked Alpkit Bristol if they could repair a couple of bags for me. Laura was really helpful and accommodating, and did the repairs quickly.
Unfortunately, I never got to find out how good the repairs were (although I have every confidence they were excellent) as DPD managed to lose the parcel being sent back to me.
Ash was then super helpful in arranging a refund without any fuss.

Great, speedy customer service and response time to iron out a pricing inconsistency issue.
Would have rather it hadn’t happened, however it was rectified positively and quickly - and on a Sunday morning, so all good!

I've had a brewkit for many years and I've always thought it was a great piece of kit but then I turned it on without any water in the pot, the powerful flame actually melted a hole in the bottom of the pot! I got in touch with alpkit and Brendan was brilliant, he worked out that it was an older style design but still managed to locate a replacement pot which I bought for a great price. What exceptional service!

Top quality products from a top quality team.

I've just purchased a beautiful pipedream 600 and have had the best customer experience from the team.

Will certainly buy again.

The order was placed for a bespoke frame bag, for a bike 67 years old. All new to me, buying a bespoke bag, but Alpkit made it quite easy. I wasn't sure what they meant by the webbing strap being around the bag, but I asked a friend who had a couple of examples to show me. Then it became obvious that was the better option (and as recommended by Alpkit anyway, to be fair). The range of colours was amazing and I produced a bag design which matched the light blue frame, white lug-lining and light brown handlebar tape superbly. The red interior lining gives the bag a very classy look. The bag was so well made that it fitted in the frame and stayed there before I had even put any straps on to hold it in place. I could not be happier with any aspect of the bag, it looks brilliant and is a very neat solution to my old bike problem. They don't guarantee a fast service, but I received my bag within 17days of ordering, and posting the cardboard template they worked from (to produce the bag). They state that 2m of strapping velcro will be supplied, they actually supplied slightly more than that and it worked out perfect for my needs.

Just want to thank Alpkit and particularly Brendan from their team who sorted out a replacement swimming wetsuit for me in record time so that I can compete in an imminent open water swimming event. Everything sorted very efficiently and with prompt friendly email communication throughout. Great service. Thank you.
Stephen

Order was delivered to the wrong address. Alpkit customer service made the process of having a replacement sent unnecessarily difficult and time consuming - 3 calls, walking around the neighbourhood looking for a parcel and 2 emails later, we‘ll see if the order ever turns up. Maybe stick to Royal Mail if you want parcels delivered to the right address.