Alternaleaf Australia Reviews 

1,009
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who consistently take the necessary time to listen, understand patient needs, and provide effective treatment alternatives. Consumers also find the online platform remarkably easy to navigate, making scheduling appointments, managing healthcare, and receiving ongoing support a simple process. Some reviewers were not happy with prescription management, mentioning frustrating difficulties when items were suddenly out of stock or when trying to obtain desired treatment alternatives. A few other people also felt that certain medical consultations felt overly restrictive or that unexpected communication issues with practitioners made them uncomfortable.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that doctors are kind, knowledgeable, and... See more

Service

Clients share positive opinions on service, highlighting outstanding support and professional appointments.... See more

Product

Customers report overall satisfaction and positive experiences with the product. Consumers note that items... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are attentive,... See more

User experience

Consumers find user experience to be very satisfying, noting that the online platform is simple and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only down is doctors try under prescribing all the time. Won't believe your reason for changing strain which makes it difficult to talk freely about terpenes that help and why. Why does it still feel... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 4 out of 5 stars

Apart from the technical aspects (my tech skills ) I find everything great and even the support when I have troubles connecting is great thank you from this oldie for an essential service done well

Rated 5 out of 5 stars

I have recently had a cataract done in my right (and only eye) along with other other other injury related issues. My apologies for not contacting you yesterday evening when I should have. I have for... See more


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(1,009)

998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

March 13, 2026
Alternaleaf Australia logo

Reply from Alternaleaf Australia

Much appreciated. It’s great to have you with us.

Rated 5 out of 5 stars

Hassle free

Hassle free

February 2, 2026
Alternaleaf Australia logo

Reply from Alternaleaf Australia

Hi Peter, thank you for taking the time to leave a review. Hassle free is exactly what we aim for. It's a pleasure providing your care.

Rated 1 out of 5 stars

Very unorganised company

Very unorganised company, doctors issuing new scripts without informing patient of ramifications, almost impossible to get in contact with a real person to sort issues

March 27, 2026
Rated 4 out of 5 stars

I have used alternaleaf for a couple of…

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along with. Only this visit I changed doctors, as Daniel was booked, and that was the only reason you lost a star. I was told company no longer provided one of my script items, which my chemist said was untrue, and reduced my usual script telling me he had provided the same as Daniel, which was also untrue. Intend to contact to see if this can be fixed.

April 1, 2026
Rated 1 out of 5 stars

Avoid like the plague

Used this company for years for back pain and insomnia. Was life changing. The only product that worked. Then without warning they decided I needed a letter from my dr to continue treatment. I don’t see drs. I see alternaleaf. That’s the point isn’t it? Also told me to try other medications for pain and sleep. Highly addictive opiates and barbiturates. Are you serious? Apparently I don’t get a say in the drugs I want to take. AVOID LIKE THE PLAGUE. there are much better companies out there that will treat you with dignity and respect.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Calls are always on time

Calls are always on time, doctors are very understanding and listen to you.
I have found this company to be outstanding with their service.

March 19, 2026
Rated 5 out of 5 stars

Positive experience, life changing treatment, and excellent service.

The Alternaleaf team have always provided a high level of care, knowledge and professionalism. They’re always very friendly to deal with and compassionate towards my mental and physical health journey. Since starting my treatment, it’s been a life changing experience and my quality of sleep and life has improved significantly. Thank you to everyone on the Alternaleaf team for all of their support.

February 16, 2026

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