Alternaleaf Australia Reviews 

970
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the helpful and understanding staff and doctors, who are often described as knowledgeable and compassionate. People appreciate the outstanding service, noting its efficiency and ease of use, with products consistently meeting expectations and positively impacting their health and well-being. Many highlight the personalized care and professional approach. However, some people mentioned encountering doctors who were perceived as restrictive with prescriptions or unwilling to offer desired alternatives. A few reviewers also noted inconsistencies when changing doctors or receiving conflicting information. Additionally, some reported communication difficulties or perceived rudeness from certain practitioners. There were also occasional mentions of administrative problems, such as scripts being unavailable or requiring consults for out-of-stock items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and staff for being friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Product

Clients share positive opinions on product, with many reviewers reporting that the products are effective and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that staff are helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting a much better and fantastic overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down is doctors try under prescribing all the time. Won't believe your reason for changing strain which makes it difficult to talk freely about terpenes that help and why. Why does it still feel... See more

Rated 5 out of 5 stars

Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notif... See more

Company replied

Rated 5 out of 5 stars

Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things th... See more


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

970 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(970)

959 reviews in the last 12 months

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Rated 2 out of 5 stars

Had my %reduced so I didn't lose a tub

Had my %reduced so I didn't lose a tub per month. I was already having a couple of days with barely manageable pain every fortnight and then was told I'd have to stretch it out further. I dread to think what people with more severe symptoms/conditions than mine are going through

March 3, 2026
Rated 1 out of 5 stars

Awful to deal with

Awful to deal with. No consistency, changing doctors all the time without continuity of treatment. Slow processing, doctors cancelling as appointments are meant to start or 1.5 hours late. Would not recommend

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I would love to give more than 5 stars…

I would love to give more than 5 stars if I could with friendly staff and doctors, easy to use website/portal and great prices and range with the quilty to back that up will always recommend to others looking for the same treatment with all that in mind. 5 stars or 10/10 highly recommended alteraleaf

February 3, 2026
Rated 4 out of 5 stars

No hassles

Easy, fast and no hassles.
My only complaint would be the cost of the products, the oil and,especially, the flowers, are really quite expensive. I do understand the overheads can be high, but I think it could be a bit cheaper.

April 26, 2026
Rated 1 out of 5 stars

Very poor response

Very poor response, after numerous contacts about treatment letters 2 consultations and still no outcome. This has been going on for 3 weeks now
This has prevented me from working and has now this has cost me my job.
How hard is it to get a letter?
😡😡😡

June 29, 2026
Rated 5 out of 5 stars

I've been a Registered Client with…

I've been a Registered Client with Alternaleaf since July 2024, and I will only say good (GREAT) Things about this Company because after being a Registered Client for a very short period, the better health effects for Me are endless, my Ailment of Complex Regional Pain Syndrome (CRPS) has NO known cure and (as with Me) can and has spread to other areas of my body although I do have periods of No Pain the CRPS can affect Me at any time.
Not having to consume Opioid medications every day is a big plus in having a "Quality of Life 🧬" and "Purpose", I still have a need for the Opioid medications as they help with "Acute and Onset Pain" thus my reduced need for Opioid medications is Tenfold..
Many Thanks 🙏🏻.

March 10, 2026
Rated 5 out of 5 stars

This company makes you feel safe,by…

This company makes you feel safe,by call backs to check on patient who experience it for first time.to talk at ease knowing patient is settled inside our selves,with out this anxious feeling.
Peaceful night sleeps.garenteed.

July 9, 2026

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