Alternaleaf Australia Reviews 

980
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the helpful and understanding staff and doctors, who are often described as knowledgeable and compassionate. People appreciate the outstanding service, noting its efficiency and ease of use, with products consistently meeting expectations and positively impacting their health and well-being. Many highlight the personalized care and professional approach. However, some people mentioned encountering doctors who were perceived as restrictive with prescriptions or unwilling to offer desired alternatives. A few reviewers also noted inconsistencies when changing doctors or receiving conflicting information. Additionally, some reported communication difficulties or perceived rudeness from certain practitioners. There were also occasional mentions of administrative problems, such as scripts being unavailable or requiring consults for out-of-stock items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and staff for being friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Product

Clients share positive opinions on product, with many reviewers reporting that the products are effective and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that staff are helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting a much better and fantastic overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down is doctors try under prescribing all the time. Won't believe your reason for changing strain which makes it difficult to talk freely about terpenes that help and why. Why does it still feel... See more

Rated 5 out of 5 stars

Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notif... See more

Company replied

Rated 5 out of 5 stars

Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things th... See more


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

980 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(980)

972 reviews in the last 12 months

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Rated 5 out of 5 stars

Alternaleaf have been fantastic.

Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notification to let me know my item will be out of stock shortly was really helpful, no mess or fuss to change prescription.

June 17, 2026
Alternaleaf Australia logo

Reply from Alternaleaf Australia

Hi Michelle, thanks so much for sharing your experience. We're so glad to hear the doctors have been supportive and that our team could keep you updated ahead of time to make managing your care hassle-free.

Rated 5 out of 5 stars

Friendly knowledgeable doctors and…

Friendly knowledgeable doctors and staff. I have never had any problems here. I've been a patient here for a couple of years now and the service has been outstanding. Deliveries with the medication are speedy and discreet. 3-4 days from ordering depending on your address.

February 14, 2026
Rated 3 out of 5 stars

My experience

Overall my experience has been very positive, Doctor Bakry is very helpful with providing myself with the best treatment possible.
All the staff and nurses have very understanding and help out as much as they can.
But sometimes you need to speak to a human as the online chat is unable in most of my circumstances.
The reason for the 3 stars, is because the product’s inconsistency.
While most containers of the flower are good there are still few that are not, with under developed buds.
The new oil when changed was not very palatable to myself, but under doctors advice have now changed to edibles.
The only other issue is with not being able to collect in my area is relying on freight which when it goes missing I have had no product before and had to wait until it was found or 14 days to place an order.
Needs to be something in place as you can not be expected to wait for 7 days for this to be resolved.
Have waited 4 days for a delivery from a pharmacy that is 2 minutes away from my residence.
I do understand these are dealing with outside services, but this is the services offered.

July 18, 2026
Rated 2 out of 5 stars

One of the prescribed items was out of…

One of the prescribed items was out of stock and portal advice was to book a consultation to find a replacement.
I was unable to book through the portal so emailed customer service who were very good and organised a consultation booking for me.
However during the consultation the doctor did not offer a replacement medication instead based on a very limited conversation decided he would only renew my prescription with one repeat. He offered to let me stay in the current prescription which I took as I have a number of repeats left.
Up until now your service has been excellent and I have referred to friends
However my latest experience was disappointing.

April 29, 2026

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