Amac | Apple Premium Reseller Reviews 

Very good products with a warranty and fast delivery

Very disappointing experience with Amac.

I ordered an iPhone 17 Pro with installment payment. The financing was approved quickly, but my order has been stuck for days with no progress and no clear explanation.

Customer service repeatedly tells me there is an “IT issue” and asks me to wait, while at the same time suggesting that I should cancel my order instead of providing a solution. No one can give a clear timeline or take responsibility for resolving the issue.

I also had to fix a SprayPay issue myself because Amac was too slow to act.

I submitted a formal complaint but only received a response the following Monday, after several days of waiting. I even went to a physical store, where staff contacted the central team, yet I was still left without any clear update.

Only after several days I was told this process can take up to a week — something that should have been communicated from the start.

The lack of communication, transparency, and ownership of the issue is unacceptable. I expected much better service.

I expect immediate clarification and resolution of my order.

The sales representative was helpful and with the good knowledge

Good quality and good service from the team of apple

I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidity I have ignored it. After a week of waiting and no indication from the shop, I decided to check the status in the shop. I spent over 45 min waiting for someone to clarify what is the status of my order, Obviously they did not have the laptop but even worst, they had no clue if and when it will be deliver. The shop is drama, very un-professional. It was last time I visit them.

I have to wait little bit for the order. Also observed that even if it shows out of stock, I could place an order and make the payment

Very bad customer service experience. They say they will reply in 6 hours, more like 24! I made a mistake in my order which I noticed quickly and reached out to fix it, but they only replied after they sent my package.

Wonderful customer service! I’m very satisfied!

The package was scratched and dirty.
Didn't looked like I bought a new product.
And it is very important because I bought it as a gift.

Everybody busy and doesn't help you Vs service only for sale

Product selection was great and I was able to find exactly what I wanted. Delivery was very quick.

Fast and no mistakes, received the order as expected.

They are the best of all when it comes of selling apple phone, watches and ipad

All good, fast and I’m happy

Product arrived next day as ordered and in good condition.

Very helpful and kind employee called Joy . Was very patient while guiding us at Amac shop in Eindhoven.
The others employees didn t want to help and kept chitchatting on the side.

DO NOT GO TO THIS AMAC. DO NOT BUY OR REPAIR YOUR PHONE HERE.

About a year ago, my girlfriend dropped her brand new iPhone. We went to this Amac store expecting competent service from an Apple Premium Reseller, but they replaced the screen incorrectly, leaving the phone vulnerable to moisture. In just one week, the weather of this country caused moisture to destroy the camera modules, battery, and trigger severe CPU overheating.

When we returned, they refused to honor the 15-day post repair warranty, said it was our fault, and at most offered to open the phone. They never offered to actually fix their mistake or replace the screen. Our lawyer and a technical expert confirmed that opening the phone would destroy the adhesive seal and all evidence of their faulty repair, making any claim impossible. We were trapped in an impossible loop: proving the fault would have cost more than a new phone, and we had already paid for the phone and the replacement screen. Amac still wanted more money.

We even went to Apple Amsterdam, and they confirmed the fault was entirely Amac’s, that Amac should have repaired the screen, and even contacted them—but Amac never took responsibility. This proves they are just a regular store selling iPhones, with no connection to official Apple support and no ability to provide the same service as an Apple Store. It’s obvious these staff have no idea what they are doing. Every time you ask a technical or difficult question, they stumble, babble, go in and out, and make you wait.

Because of this, this year I got rid of my complete Apple ecosystem and I’m really happy doing that. I was planning to buy the best fully maxed-out MacBook Pro for my studio, but I went for a Lenovo Legion Gen 10 7i, which is far more powerful than any Mac, and an Oppo Find X9 Pro, which has a better camera, battery, display, processor, materials—better in every way. Hardware that actually works. I will never buy Apple or go to Amac again.