Amazon.co.uk Reviews 

I have bern a Prime member for year's however after today's fiasco I cancelled my Prime membership & closed my Amazon account.
Here under UK law the price displayed on goods in a shop wether on-line or on a display in a store that is the price you pay!
However I purchased a pram raincover priced at £12.99 put in my basket continued to payment and the price suddenly shot-up to £15.99!! What the hell is this!!
I ordered it, however the item was listed as £12.99 with next day delivery to Prime members, so this got me really annoyed!
I contacted Customer Services, now in the past they have been fantastic, but today, diabolical.
I kept askin for a reason as to why the price hike, he gave excuses from sourcing from another warehouse basically an absolute load of hog-wash!!
Then he said, how about you await delivery and we refund you the differance upon receipt of order!! No! You should do that now not blatantly try to rip-me-off!
I was done with this lazy call centre crap, keeping you on the call in chat with huge, long pauses inbetween, its like pulling teeth.
Really lazy, sloppy, couldn't care less attitude.Customer service! So I cancelled the order!
I then cancelled the Prime membership & removed my payment method's & stopped it too (Direct Debits) then I made sure my bank cancelled the Prime Direct Debit too & blocked it!!
Then I removed the App. (Uninstalled it)
These company's have no integrity when it comes to their customers at all. It doesn't matter to them if you have been with them years (like me) or ten minutes, however Im done paying them for nothing except a sloppy Customer service Rep lying & making up fabricated lies, thinking the customer is completely vague stupid or both!! An absolute insult to my intelligence! Then Amazon trying to rip me off over that price hike at the check-out! (that CS said was a mistake!) I say to that 'Hog-wash.'
Im done with this cheap, nasty CS rubish whereby they are not precise, clear or honest. I walked with my feet & my purse!!
BUYER BEWARE THE PRICE ADVERTISED IS NOT THE PRICE OF GOODS IN YOUR BASKET AT CHECKOUT!!

So, Amazon subscriptions have been taken out of my account 3 days early. Taking money from my account, which was lent to me for an emergency Amazon fresh order. Now in debt and they won't do anything. Can see there's zero response from Amazon on here. So they won't see it but this will add to the mountain of 1* reviews. They actually messed up the Amazon fresh order too, contacted customer service and they again, won't do anything. Will be cancelling subscriptions going forward and will endeavour to find alternative ways to buy what I need.
Greedy, useless company.

I use Amazon a lot they have always been good.
But this time i have been treat badly
I haven’t received a couple of order an Amazon refuse to refund me
not good a service an won’t be using them again

What is really going on with Amazon for next day delivery this is poor the drivers are taking ages to deliver your items this is why I don't like next day delivery Amazon are scammers..

My amazon account just got hacked and although reported it immediately I had no help from them even after knowing that and admitted that they can see and comferm that order have been made from an Amazon US wich i don't have and used they refused to stop the payment to go out from my bank, totally wrong and disgusting the way they treat long time customer, if I choud give 0 star I whould, very disappointed

Package left in a safe place message. WTF is that Amazon? No further details. What's worse is that I was in. No one rang the doorbell or knocked on the door. So my package has either been stolen by someone on the street or one of my neighbours is trying to keep it. Item is now out of stock, so I'm probably not going to get it am I.

Gone completely down hill, customer service is rubbish and order is always delayed im canceling my prime and ordered from other retailers as prime deliveries always delayed and tracking not updating, highly inconvenient and i only pay for prime for the convenience they are no longer able to deliver that

I've got roved by by a third-party seller. They sent me the wrong product. I returned it. They never game me the refund. I contacted A-to-z Guarantee and after more than a month of emails back and forth they keep playing with me without helping me. Now they said I voluntarily withdrawn the claim, that I did not. It seems like they want me to give up. I will not, I was conned by a seller that left.

I’m so frustrated with Amazon they are a very large company! Who make millions of money around the world and Can’t seem to afford reliable, honest caring delivery drivers, who’s not going to just chuck your parcel anywhere they see fit and claim that they’ve delivered their parcels to their customers without having proof as far as deep for me. I will now cancel every prescription I have with with Amazon that includes Amazon Prime Amazon Music and even having an Amazon account.
Why do customers have to wait for refunds!! Don’t they think that we as consumers go looking for our deliveries!! Look in all place were you wouldn’t go or asked to leave what is the POINT OF LEAVING A REQUEST WERE YOU LIKE YOUR PARCELS TO BE LEFT!! They can’t even get that right, the delivery person leaves them were anyone can just pick up!
OR LIE CALMING THE IT WAS GIVEN TO HANDED TO THE CUSTOMER WITH PUT PROOF! Am done this is a on going problem, a Criminal Justice as they can’t keep their end of the contract, I will be closing down EVERYTHING I HAVE WITH AMAZON! Music video fils etc

I am extremely disappointed with Amazon UK and the way my situation has been handled.

I placed an order worth approximately £85. The parcel was supposed to be delivered on a particular day, but Amazon delivered it one day earlier, while I was not at home. The driver left the parcel on top of my mailboxes, completely visible and accessible to anyone. There was even a delivery photo showing exactly where it had been left.

When I returned home the following day, the parcel was gone. I never received it and never had possession of it. Obviously, someone had taken it after it had been left unattended.

I contacted Amazon Customer Service to report the problem. What happened afterwards was incredibly frustrating. I did not repeatedly contact Amazon to make multiple refund claims for different orders. I was dealing with the exact same missing parcel every single time.

Several Customer Service representatives told me to come back a few days later because an investigation was still ongoing. I followed their instructions every time. I was therefore contacting Amazon repeatedly because YOUR representatives told me to come back, not because I was making multiple suspicious claims.

Eventually, after all these conversations, a Customer Service representative told me that my refund would be issued and that I should receive it within 5–7 days.

Then, suddenly, my Amazon account was closed.

The reason given was that my account was allegedly linked to another account that had previously been closed for violating Amazon's Terms of Use. This is also incorrect.

I did have two Amazon accounts in the past, but the other account was closed voluntarily by me. It was NOT closed by Amazon for violating any rules. After closing that account, I changed the email address on my other Amazon account and used the email address from the account I had voluntarily closed.

Amazon has therefore apparently misunderstood the relationship between my two accounts and used that misunderstanding as part of the reason for closing my current account.

What makes this even more frustrating is that I am now unable to properly appeal the decision because the appeal link provided by Amazon simply takes me to the Amazon login page. I cannot log into the account because Amazon has closed it.

So I am left with an £85 missing order, a refund that a Customer Service representative explicitly told me I would receive, a closed account, and an appeal process that I apparently cannot access because my account is closed.

I have followed the instructions given to me by Amazon Customer Service throughout this entire process. I have not made multiple fraudulent refund claims. I have been trying to resolve ONE missing order and get back the £85 I paid for something I never received.

This has been an unbelievably frustrating experience. I used Amazon because I expected a basic level of protection when something goes wrong with a delivery. Instead, I feel like I am being punished for repeatedly following the instructions given to me by Amazon's own customer service representatives.

I sincerely hope Amazon reviews the full history of this case, reinstates my account, and processes the refund that was already promised to me.

At this point, I simply want my £85 back for an item I never received and a fair review of what actually happened.

I have ordered 2 items in the last 2 weeks, on both occasions I was in when the delivery driver arrived, my car was on the drive and the living room lights were on, there was obviously someone in! However on both occasions the delivery driver didn't even attempt to deliver the items, they were just left behind the bin, nearly £200 worth of goods! Absolutely atrocious, no thought for the customer at all.

Very disappointed with Amazon. My order was never received, but despite contacting customer service, I have still not received a refund or a satisfactory resolution.

What makes this even more frustrating is that Amazon has also placed restrictions on my account regarding digital purchases, despite the fact that I am trying to resolve a missing order.

I have contacted customer service several times, but the issue remains unresolved. I expected much better customer service from Amazon. Very frustrating experience and extremely disappointing.

AMAZON delivery service are the WORST couriers. Why do they insist on just leaving parcels on my front door step, without waiting to see if anyone is in. Anyone can take the parcels! I have a large meter cupboard next to my front door…….they are too idle to put it in a safe place. If someone steals my parcel, who will pay for a replacement………..Amazon? ……..don’t think so!!!

Had a 5 foot Barton light delivered bent like a banana….i took pics and forwarded them to amazon…. There reply was yes I can have a refund ….but the market place company ( ledbright ) want me to pay return postage which I estimate to be half the value of the light ….i then had an email off amazon to say case closed ….why should I pay for return postage … disgusting!

Been busy these last 2 weeks so had lots of stuff delivered. Everything came on time and some even arrived on the same day . Brilliant service .

I order from Amazon on a regular basis and find the experience absolutely fine. The Amazon Prime deal is second to none and I always feel like Amazon are trying to help me in my quest for internet perfection. Thank you Amazon for doing a wonderful job. 😊👍✔️

Amazon used to be a great platform for online shopping, but over the last year or so it has gone to complete crap.
Once you sift your way through the cheap chinese counterfit rubbish and find a genuine and decent item you then have to endure delays in delivery times.
over last 3 months i have ordered several items and consistently had "we apologise your item is delayed" message. had this yet again recently when i ordered an item at 8am on 24th august and payed for same day as i needed it urgently, status said "delivery will be between 5pm and 10pm". at 10.05pm it changed to "item delayed and will be delivered on 27th august", 3 days late. i pay for prime so i can take advantage of same or next day delivery but they can no longer fulfill this,so whats the point. i have now cancelled my subscription and will be shopping elsewhere.

What is the point of Prime membership ?
Parcels that show as next day fail to arrive on time some taking more than 3 days ? Prime TV nearly everything is now pay or rent .

Absolute rip off customer service almost impossible to contact , you get to chat to a BOT , and as far as I can see no complaints process

Honestly when I have issues I contact the support and they resolve it quickly for me and I appreciate that a lot as with other platforms they don’t resolve any issues at all and neglect the customers who built their platforms but Amazon actually tries to help the customer and keeps them coming back and they got it I will keep coming back I am considering purchasing prime but I’m not sure yet I keep getting free trials for it also they are amazing.

I do wish it wasn’t £5 for delivery if you don’t own Prime though that’s the only downside to Amazon.

No refund no item !! They asking for ID , they never ask ID verification at time of purchase . I ask repost item back instead refund no luck No happy provide ID cos they selling info etc. Costumer service from India low standard. Amazon rob me !! will delete account