Amazon.de Reviews 24,262

Said delivery until Friday 28.11. then changed to 05.12. without notice.
For a company like Amazon this is simply unacceptable.
I know why I quit my prime membership and I'm not looking back.
Never again Amazon.

Deliveries don't reach us since they use Airmee.

None delivery of two orders due to Amazon change of courier service and no contact from courier companu but Amazon system refkecting that courier company had tried to deluver on several occasions which is utter bullshit and ciurier company uncontactable. Trying to get a refund was like pulling teeth via email and representaives obviously not checking the situation. Now await refund with baited breath but won't be ordering from Amazon again after being a customer for over 15 years at least. Too much hassle and stress.

Hate it hate it hate it hate it

After being a prime member for so many years I had many items not delivered at the time they were supposed to due to the prime membership. During the last failure, customer support was one of the worst I had to deal with my entire life. only ``sincere apologies provided`` as solution and of course I could cancel my delivery or return it after I receive it (no one knows when...) which of course I could do anyway....Too bad Amazon treats it´s loyal customers like that....bad services, bad customer service no care about their customers....Lost many weekends waiting for items to be delivered, missed gifts for birthdays and kids getting emotionally damaged but I had the ``sincere apologies``. So no problem there.....

They Do Not Follow The Delivery instructions at all!!!

They cancel orders at their discretion motivating that "We have detected unusual ordering activity on your account and have therefore canceled your order as a precautionary measure to protect the Amazon Store and its customers."

They continue to cancel the order even after their "review process" concludes that there was no unusual activity on the account.

They protect their customers (including you... one of their customers) so well that by the time they finish reviewing your account the item you've tried to order is out of stock.

order in transit - no updates for almost 3 weeks
Delivery date currently unavailable
NOT SATISFACTORY
and your website just one big spin - no places to contact you
NOT SATISFACTORY

I made a return which amazon acknowledged receipt on 30.09.2025. I was supposed to pay the monthly invoice on the 15.10.2025 which I have refused to pay since I was expecting the refund to set off the bill. Amazon has refused to refund the money and charging interest. Today is 30.10.2025, refund is yet to be issued. Which company does that if not for exploitation. Your refund policy says, 'refund is issue 7 days maximum after receipt of the item'. Why is my different? You are nothing but fraudsters who want to gain by using rough means to maximise profit. Shame shama shame.

Recently bought some football stuff and was told that package was lost. With the help of support managed to get the delivery, but it took almost 3-4 weeks. In my opinion lately something on delivery process is broken. Didn't have such issues before.

This is not the first time that Amazon.de ‘sells’ items that are never delivered. It happened twice this month. Still no way to ask for a refund and the seller, somewhere in China I guess, does not respond. Funny, a fraudulent seller from 2023 that did not deliver the same item to me and a few dozens other customers, of course without refunding us, is still listed at Amazon.de, offering the same item, defrauding more customers. amazon is good to amass fortune for its owner but not for customers. Probably the worst company worldwide.

Biggest scammer and Thiefs company in the world.
They will steal your money, don't deliver the goods. Also if you have a credit card on file they make debts without authorization.
Their az guarantee worses ZERO, they dont honour their own obligations and policies, theres no protection when you sre buying from scammers and thiefs. Stealing anf scamming and making false promises, that's all you can expect from these criminal organization!

Bad experience

Be careful even of Amazon today because they are using questionable couriers to deliver their goods. Their service has gone downhill. They don't take accountability for their actions and even though you pay everything up front, including taxes, AND express shipping. they still have no idea of the contact details of the couriers they're using. This one in particular, SF EXPRESS, is a complete disgrace. The goods, according to the tracking details, have been in the country for a week and still not delivered. To add insult to injury, now they are expecting me to pay customs dues which I don't even know WHERE to pay. I think I've been in contact with their customer 'service', based in India of course, more than 7 times over the past 3 days, only for my query to be dismissed over and over. Utterly disgusting.

Customer service none existent. Same stuff as on Temu but waaaaaay worse customer experience. China is gonna rule the world GG

Pay but no delivery or refund. :(
Ordered items for Euro 150,- and was told delivery would be after 3 days. Wrote to Amazon.de a week after, when I found out (via their website) that the items would not be delivered and asked for my money back. Still haven't heard any positive response back from them now 20 days after promised delivery.
I will now stop shopping there and will advise others to also keep away, since they take the money and don't deliver or refund.

Always nicely delivered and well tracked.

Amazon advertised three items, delivered one. After several emails and explaining — repeatedly — that two items were missing, they sent only one more. Unbelievable.

I complained again. Their “solution”? A refund plus a €20 voucher to make up for their mistake. Fine, I thought — at least they’re owning it.

But no. When I tried to use the €20 voucher, Amazon demanded that I upload my passport and personal data to “prevent money laundering.” For a €20 voucher! What a joke.

This is Amazon’s fault, Amazon’s mess, and their “solution” only adds insult to injury.
Arrogant, incompetent, and completely disconnected from what customer service should be.

Never again.

I was always happy with Amazon DE, for many years!!! But since they switched from DHL to Dragonfly ALL my packages end up being lost. It simply makes no sense anymore to order with Amazon DE, because packages do not arrive anymore. Please stop using Dragonfly!

Extremely poor service — Amazon.de is enabling scams

I placed and paid for an order on Amazon.de, but the seller refused to ship the product unless I paid an additional fee. This is already unacceptable, but what makes it worse is that Amazon.de offers absolutely no functioning customer service.

Their website claims to provide chat support, phone support, and feedback options — none of these work. The chatbot does not appear, the contact buttons lead nowhere, and the phone number provided is not in service. There is no real way to reach a human representative, even though Amazon profits from hosting third-party sellers on their platform.

By refusing to provide working customer support and by allowing sellers to act in this way, Amazon.de is directly enabling fraudulent behavior on its platform. This is not a minor issue but a serious lack of responsibility.

I strongly warn others to be extremely careful when using Amazon.de. If something goes wrong, there is effectively no support available.

Amazonilla ei ole minkäänlaista asiakaspalvelua. Ei chattia ei puhelua ei emailia tai kaikki ne ovat rikki samaan aikaan. Kun jätät palautteen sähköpostilla tulee vain ilmoitus että osoitteeseen ei voida ottaa postia vastaan, vaikka viesti on laitettu amazonin omilta sivuilta! Näin myyjät pystyvät huijaamaan asiakkaita miten paljon huvittaa!