Ambrose Wilson Reviews 

3,396
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find navigating the site and making digital payments very simple and straightforward. People truly appreciate the remarkably quick setup and the user-friendly payment system that allows transactions to be completed smoothly without unnecessary complications. Though some customers encountered persistent issues with delayed orders and missing items from their physical packages. Others noted that customer support was unhelpful and unresponsive when trying to resolve various account problems. Furthermore, shoppers experienced immense difficulties reaching representatives on live chat, leading to widespread frustration with the overall service quality and assistance provided.

What people talk about most

Payment

Consumers find payment experiences to be highly mixed. While many reviewers praise the system as quick, fast,... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe disappointment to satisfaction.... See more

Order

Users describe negative interactions with order processes, frequently highlighting unexpected cancellations... See more

Customer service

Customers consistently note negative experiences with customer service, expressing deep frustration over... See more

User experience

Reviewers express overall satisfaction regarding user experience, highlighting how quick the setup is and how... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have used Ambrose Wilson for decades, but in recent years the quality of the clothes has declined and they no longer stock EE width shoes. I recently went back to them and ordered a few bits, most w... See more

Rated 4 out of 5 stars

The description for the dressing gown states, ‘pockets for convenience’. Where are they? Mine does not have pockets.

Rated 5 out of 5 stars

Great service. Impressed with the checking and security questions, confident that it was safe. Extremely easy to understand and pay. Very quick and efficient.

Rated 5 out of 5 stars

Is was good but since requesting to pay and then waiting to get the link from you, meant you added extra for late payment. I'm not happy about that!!!


Company details

  1. Shopping & Fashion

Information provided by various external sources

Here at Ambrose Wilson we are proud to make clothes which fit and flatter our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(3,396)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Ordered a Google Pixel 4 45mm WIFI…

Ordered a Google Pixel 4 45mm WIFI watch advertised at £350.00. Order was cancelled and money returned. Got an "Acknowledgment for your order" email, in other words, a binding contract, but they reneged - illegally.

"We're writing to let you know that your order has been cancelled because the order didn't meet our internal requirements."

This is legal nonesense.

Ambrose Wilson lure you to your website with great offers, only to renege on them afterwards.

Avoid like the plague.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

A total scam – avoid!

What a foul company! I received completely unsolicited and and unwanted a parcel of expensive cosmetics and a letter saying I was their customer. I'm not. There was no return slip enclosed, so I rang them and they said they would arrange for the parcel to be collected. They didn't. Eventually I worked out how to send the parcel back. I sent them a letter by recorded delivery but they've not replied to it.
Their latest statement recognises they have the products back but says I owe them for administration expenses. They intend to harass me, I suppose, in the forlorn hope I shall pay them. Which I won't!

September 2, 2025
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 1 out of 5 stars

Terrible company

Terrible company. My first order went missing at a evri warehouse and they started giving me warnings of fraud if the parcel was found to be delivered. I’ll be avoiding any jd Williams based companies from now on

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

What do you have to do to speak to…

What do you have to do to speak to human? I've tried all sorts. I eventually got through to a human, although, not this country. I ended the call! They're absolutely useless whenit comes to customer service. I won't be ordering again . . . ever!

October 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Paying Made Easy.

It was very easy and quick to pay on line. I often find that many companies are very difficult and I end up very stressed, but not with this company.

October 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look