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Ambrose Wilson Reviews 

3,395
•
TrustScore 3.5 out of 5

3.4

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the digital platform is simple to navigate, allowing them to complete everyday transactions efficiently and smoothly. Many people genuinely appreciate the fast and straightforward payment options available when managing their active financial accounts online. However, some customers also noted deeply frustrating experiences regarding delayed deliveries, missing product parts, and entirely unfulfilled orders. Reviewers frequently describe the customer service as completely unhelpful, pointing out extremely long waiting times and very poor communication. Additionally, several individuals expressed deep dissatisfaction regarding unexpected account extra charges and complicated return procedures.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, as customer experiences vary significantly. Many consumers... See more

Product

Consumers find product experiences to be quite mixed, with high disagreement on quality and fulfillment.... See more

Order

People report negative experiences with order procedures, consistently highlighting unexpected cancellations... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and unhelpful... See more

User experience

Customers had positive experiences with user experience, highlighting how quick it is to set up and make... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have used Ambrose Wilson for decades, but in recent years the quality of the clothes has declined and they no longer stock EE width shoes. I recently went back to them and ordered a few bits, most w... See more

Rated 4 out of 5 stars

The description for the dressing gown states, ‘pockets for convenience’. Where are they? Mine does not have pockets.

Rated 5 out of 5 stars

Great service. Impressed with the checking and security questions, confident that it was safe. Extremely easy to understand and pay. Very quick and efficient.

Rated 5 out of 5 stars

Is was good but since requesting to pay and then waiting to get the link from you, meant you added extra for late payment. I'm not happy about that!!!

Company details

  1. Shopping & Fashion

Information provided by various external sources

Here at Ambrose Wilson we are proud to make clothes which fit and flatter our customers.

Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(3,395)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero score deserves

I personally would make this a zero if it were possible.
My mom (82) called recently and it took so many option selections to get to speak to a person. She said she has sight issues and doesn't use the Internet and asked for a catalogue. She has been a customer for many years. She was rudely told by the operative she HAS to go online and slammed the phone down on her.

So Ambrose Wilson... You are unsupportive of the older generation, have no thought for those who don't want/can't have the internet and unsupportive of those with a visual impairment. That's not good.

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Comfy items

Ordered shoes as I have pretty wide ones and have to have straps on them or they fall off. Slingbacks = send backs to me, even though I love them.
What can I say? Arrived the next day. Lovely and roomy. Comfy as anything where has this company been all my life???

June 1, 2025
Unprompted review

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