American Musical Supply Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and sales representatives for their exceptionally helpful guidance when choosing musical instruments and audio gear. Additionally, consumers appreciate the convenient, zero-interest payment plans that make purchasing expensive equipment much more accessible for aspiring musicians. Some reviewers were not happy with customer service, noting unhelpful responses, delayed shipping, and frustrating communication issues regarding orders. A few other people also felt that certain items received were occasionally damaged, incorrect, or showed clear signs of prior use. Despite these occasional setbacks, buyers consistently highlight the overall reliability and efficiency of the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive safely, well packaged,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Clients share positive opinions on customer service, highlighting outstanding, knowledgeable, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth and reliable process... See more

Payment

Customers report widespread satisfaction with payment options, highlighting zero-interest and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate the service and payment plan option. I read recently about payment plan hidden issues w some plans/providers. I don’t know about fines or penalties if you default so if you might defaul... See more

Company replied

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(362)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Years in, still going great!!

I've been using AMS for years, and they have been great. They have people on staff you can relate to. Ordering is easy, and there's always a nice selection with great categories to help you sift through the items to find what you really want.

March 1, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for continuing to shop with us, we appreciate you!

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Rated 5 out of 5 stars

The no interest payment plans are great…

The no interest payment plans are great and make it so easy to get what you want! I’ve used this service 3 times and will be using again soon! The company has great customer service and never any issues.

April 6, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Hi John, thanks for the review!

Rated 5 out of 5 stars

AMS is THE BEST!

American Musical Supply is hands down the best music supplier I have ever worked with. The salespeople, particularly Glenn W, are insanely knowledgeable and kind, shipping is always lightning fast, and the products are always top-notch. Proud to be a longtime customer.

April 3, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks, glad Glenn was able to help you out!

Rated 5 out of 5 stars

I'm a long time repeat customer

I'm a long time customer and a repeat customer, why? because of the level of customer service I get each and every time I make a purchase or even an inquiry about a product. I'm not going to tell you the prices are better than anyone but the payment plans and fast shipping are awesome. The selection of products is vast and the sales team is very knowledgeable, they are actually musicians so they really know whats up!

March 2, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business!

Rated 5 out of 5 stars

AMS literally makes it too easy

AMS literally makes it too easy. Great selection of gear and zero interest payment plans. Super fast delivery and it shows up in perfect condition. AMS is always my first stop when I'm looking for new gear.

March 30, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for your feedback!

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Rated 5 out of 5 stars

I have bought guitar effect pedals and…

I have bought guitar effect pedals and other equipment over the years making all my purchases online. All I have have to say that I have never had a problem with an American Musical supply order that I have placed. The shipping is super fast and everything always delivered in pristine condition. My only interaction with a live representative was a few years ago and the rep delivered excellent customer service to me and was easy to speak with. For those consumers who wish to have musical equipment or instruments at a great price and easy payment plans and still have money to gas up your vehicle then you should place your next order with AMS ! They are awesome !

March 29, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you, thanks!

Rated 5 out of 5 stars

Dylan R was just fantastic

Dylan R heard my long story about how I missed a spring sale price and worked with me to alleviate the increase. He was simply fantastic.

March 30, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Great to hear, thanks for leaving a review!

Rated 5 out of 5 stars

Always a fan!!

I have been buying gear from AMS for more than 20 years, and my experience is always great. The one time there was an issue, not being their fault, they took care of it quickly. Thank you always so much, American Musical Supply for always being awesome!!!

March 3, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you for choosing American Musical Supply!

Rated 5 out of 5 stars

AMS has been amazing!

AMS has been amazing!

They have excelled in every way since my very first order with them.
Excellent DJ and audio gear options, fast shipping, and great payment plan options have made my business improve significantly over the past year. I wish I would’ve known of them sooner.

Thank you, AMS!

March 24, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate the feedback, thanks!

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Rated 5 out of 5 stars

Long time customer for a good reason!

There is a reason why I have been a customer of AMS for so long! The service and the flexibility of payments. Every interaction is always about the customer and what best suits them! The product selection is always AMAZING! Thanks again Dylan, Patrick and everyone else!

March 23, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your continued business, thanks!

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Rated 5 out of 5 stars

Great again

Always been a 5star experience over many years. Ty once again

March 16, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your continued business, thanks!

Rated 5 out of 5 stars

Glenn ,he was great at taking care of…

Glenn ,he was great at taking care of me and my order which was the Epiphone es345 .I haven't in box it yet ,but iam sure it's in there .thanks again for great service and Iam sure will be a great experience.Ryan

February 11, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving a review! We are lucky to have Glenn on our team, thanks Ryan!

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Rated 5 out of 5 stars

The staff at AMS are always very…

The staff at AMS are always very friendly and professional and extremely well versed on their products as well as for honing a good tone....thank you AMS for all that you do and your purchase plans help get all us broke a** musicians the ability to get the equipment that we all long for. Keep up the great work !!

March 6, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Glad our payment plans are working for you, thanks!

Rated 5 out of 5 stars

Dylan in sales was excellent

Dylan in sales was excellent. Very knowledgeable and respectful of my time. My transaction was handled efficiently and professionally. I will definitely recheck out to Dylan and AMS for my next purchase!

March 5, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you for reviewing.

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