American Musical Supply Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and sales representatives for their exceptionally helpful guidance when choosing musical instruments and audio gear. Additionally, consumers appreciate the convenient, zero-interest payment plans that make purchasing expensive equipment much more accessible for aspiring musicians. Some reviewers were not happy with customer service, noting unhelpful responses, delayed shipping, and frustrating communication issues regarding orders. A few other people also felt that certain items received were occasionally damaged, incorrect, or showed clear signs of prior use. Despite these occasional setbacks, buyers consistently highlight the overall reliability and efficiency of the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive safely, well packaged,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Clients share positive opinions on customer service, highlighting outstanding, knowledgeable, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth and reliable process... See more

Payment

Customers report widespread satisfaction with payment options, highlighting zero-interest and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate the service and payment plan option. I read recently about payment plan hidden issues w some plans/providers. I don’t know about fines or penalties if you default so if you might defaul... See more

Company replied

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(362)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always appreciate Glenn W , he’s a great rep .…

I always appreciate Glenn W reaching out to me every so often to make sure that I’m good with my previous orders and to see if I need any assistance with a new order . Even if there is an issue , he is extremely helpful in guiding me to an above satisfactory solution .

May 6, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear from you, thanks for your feedback!

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Rated 5 out of 5 stars

100% recommend and appreciate American Musical

I've ordered from here a couple times and they've been wonderful and so helpful. The keyboards were perfect, arrived safely and on time and their site makes it so easy to do everything. I will only shop here for all my musical needs especially since my grandchildren seem to have inherited that gene lol. The payment plans make it much easier to get better quality equipment for them and I'm definitely grateful!

December 1, 2025
Unprompted review
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Reply from American Musical Supply

Thanks for leaving your feedback!

Rated 5 out of 5 stars

From the Ashes.......

After a divorce and several losses in the immediate family, there wasn't anything that would bring back into the land of the living except music. I had just moved and had ZERO capital to build anything with. With the help of the professionals at AMS I was quickly to work not only with instrument/gig rig, but with a full blown studio. Easy payment plans on all of the Top Shelf gear. Easy Returns on the few (VERY few) things that weren't up to snuff. Best of all, a courteous staff in every department. As each item was paid, an "Attaboy" call from my area supervisor. He asked me how my project was going (He actually remembered the name of it) and left an "open door" to discuss the gear needs for the next step. A breath of fresh air in this industry. Soon everyone will be copying their business model but only one will be American Musical Supply.

May 4, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving a review!

Rated 5 out of 5 stars

Today im receiving my 4th guitar from…

Today im receiving my 4th guitar from AMS and every delivery has been quick and everything is always packaged properly and being able to make payments really makes getting nice high end equipment doable for a regular everyday dude so I appreciate this company and they're easy to talk too

May 4, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business, thank you!

Rated 5 out of 5 stars

Highly recommend AMS

Highly recommend AMS, they have
1- a great selection and big brand names.
2- payment plans with no credit check.
3- The gold standard for shipping speeds often free 2 day.
So with all that why wouldn't someone give them their business? Sweetwater another great retailer really tries to drum up business and I told Caleb you know you don't get my business because I got turned down for a credit line yet AMS gives me affordable payment plans which is no different than credit line your just using a credit card for payments and guitar center gave me a gear card. I will go to AMS first but if they don't have it I usually go directly to guitar center. GC has the best prices on used gear often 20 to 30% lower than everywhere else, a joyo bantamp was $119 everywhere else $150+ and in rough shape, I bought a used katana gen 3 head for $450 and it looked litterly new everywhere else pushing $500, their shipping is pretty good but nothing like AMS, in all actuality sweetwater has the slowest shipping they could learn something from AMS everywhere, having a guy call you and say hey it's so n so from SW I'm your sales guy rep like he wants to be my buddy and help me out, sounds great but he's just telemarketing me with the just a regular guy good buddy angle, I'm not that gullible it's obvious.

May 1, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for the review!

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Rated 1 out of 5 stars

Stop dealing with Fed Ex

Stop dealing with Fed Ex. Never on time . I spend to much money and not have my products show up when they are supposed to show up. Stop dealing with Fed Ex

May 1, 2026
Unprompted review
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Reply from American Musical Supply

Hey, Andrej! We primarily deal with FedEx for shipping, but we can set you up with shipping via UPS if you call in to place your order.

Rated 5 out of 5 stars

Excellent

Excellent, the perfect place to buy the gear you need with installments, excelent service

May 1, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you!

Rated 5 out of 5 stars

AMS just has it dailed in for…

AMS just has it dailed in for musicians! I've ordered quite a bit of gear and every time it has been great!

April 30, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear, thanks!

Rated 5 out of 5 stars

Dylan R was absolutely amazing to work…

Dylan R was absolutely amazing to work with. Confirmed the product and was very knowledgeable about the product. Secured the payment and assured the item would be shipped.

April 30, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for letting us know, we are lucky to have Dylan on our team.

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Rated 5 out of 5 stars

AMS is trustworthy

AMS is trustworthy, communicative, and offers excellent products at fair prices.

April 28, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, we appreciate your feedback!

Rated 5 out of 5 stars

Glenn is always GREAT!

Glenn is always GREAT!!

Great service. Easy. Reliable. Quick shipping. Extremely flexible with payments. Zero interest. Great communication and follow ups always.

Highly highly recommend.

I’ve purchased 2 gibson SG’s, gibson j45, Marshall origin half stack.

10/10

April 26, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you taking the time to leave your review.

Rated 5 out of 5 stars

AMS sets the bar!

Always a great shopping and customer service experience! They always have what I'm looking for , and if not, it's restocked quickly! No one makes it easier than AMS. It's funny, my initials are AMS as well🤣😂

April 24, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for he review, cheers!

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Rated 1 out of 5 stars

They lie

They lie. Say don’t pull credit.. they do, a hard pull. Don’t bite on the zero interest and no credit check. They ask you for a review before they tell you you’re approved. They make it seem like all is good. My credit is 671…. They said no to a 1500 dollar purchase. They lie and lie some more. Very disappointing

April 19, 2026
Unprompted review
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Reply from American Musical Supply

Hey, Jason! Our 4 and 6 month payment plans do not require a credit check, but the 8, 12, and 18 month plans do. This is all detailed on our website here: https://www.americanmusical.com/s/ez-payment-plans

Rated 5 out of 5 stars

Great customer service

Great customer service and huge selection of equipment at great prices.

April 17, 2026
Unprompted review
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Reply from American Musical Supply

Glad we have what you need! Thanks for reviewing!

Rated 4 out of 5 stars

I've been able to find what I need

I've been able to find what I need. The Rockstar status is great to help get your gear right away and make payments.

April 17, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for leaving a review.

Rated 5 out of 5 stars

I called in and spoke with Glenn to get…

I called in and spoke with Glenn to get a pair of Focal Alpha Evo 50's. Glenn was able to get my request taken care of quickly and efficiently, which made the process smooth. I've been using AMS for about 7 years now and have never had any quality or customer service issues. Keep up the great work.

March 17, 2026
Unprompted review
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Reply from American Musical Supply

Thank you Donte, we are lucky to have Glenn on our team!

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Rated 5 out of 5 stars

American Musical Supply has amazing…

I highly recommend American Musical Supply. They have amazing shipping turn-around times. Their prices on blemshed gear is competitive. They actually care about whether or not you are happy with your purchase and have a personalized touch to the overall experience. Thanks guys!

April 13, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving a review!

Rated 5 out of 5 stars

Very affordable

Very affordable. Fairly quick shipping. I have used AMS since 2009 and I will continue using them. Thanks again, AMS!

April 10, 2026
Unprompted review
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Reply from American Musical Supply

Thank you, great to have you with us for so long!

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