AMP Groep Reviews 

It was totally easy and fast to use!
As a German, you're not used to that.

After having waited at home in her free day my roommate got stood up. If you use this service make sure to stay looking out the window. They will not call the right door or at all. And right after the delivery is returned they will delete all information related to the order so as to not get complaints.

Paid extra money for the package to be delivered in a specific time and had to take half day off work. Received a message package is about to arrive, 5 min later received another package that I missed the delivery. They didn't bother to ring the bell or even give me a call. Meanwhile I had to even submit my ID. Call service about it, they will contact the delivery person to let me know if another delivery is possible. Never hear from them again, called again and the other person just assured that re-delivery was not possible. Nice service

Clearly the delivery guy didn’t want to ring my bell cause I live in a flat. And he doesn’t realise that he can call me as well. Now I have to wait for another week for my phone, obviously this company can’t be trust

Everything was alright, the guy came during the agreed time frame and completed the identification. He was professional and friendly, nothing bad to add.

Fast and efficient service, friendly delivery man. Easy to receive and send information.

I had to make 3 appointments for the employee to actually show up.

I was at the correct address at the correct time for the first two, and no one showed up or called me (I provided the correct phone number). I emailed AMP after each appointment for an explanation and never got an answer.

Clearly, employees can skip appointments whenever they want: there's no accountability. And AMP doesn't care about it, or about customer service.

Edit:

Funny how AMP ignores all my previous emails then replies once I review them publicly...

worst service ever. I made an appointment, he didn't get my door. I called asking him to return but he refused. Next day I had the appointment and after 2 days I still didn't receive the email with the confirmation of everything is done....so all times and appointments to get my car are affected now and I have no clue when I will get my money because of this service

Unprofessional, intimidating personality and inhumane manner of approach of this delivery guy, rude and nasty. Sending people like this young man is dangerous, companies need to watch out for this delivery guy. He came today... So impatient to say the list.. too high on whatever to calm down to do his job properly... Without any aggregation on my part, he returned my tele2 package. Everything made sense Reading all these reviews. These are dangerous because I felt like this was a mafia at my house. How safe are we now?

Quick and efficient meeting from the AMP Groep personnel. The only issue was the guy couldn't find the building so I had to go downstairs in cold breeze but nothing out of ordinary.

Unprofessional and not reliable service. The delivery person did not show up and it took me over an hour to get ahold of the service (paid number). Ended up not resolving the issue and now I have to wait 5+ days for my order to arrive. The worst part was the customer service employees that kept on closing the online chat as soon as I managed to get ahold of them and explained the problem.

THE WORST DELIVERY SERVICE THAT I EVER seen.
Even though I was paying for express delivery, the driver was late.
Was extremely rude, and was not willing to come to my door to do the delivery. I had to chase him around the parking lot for several minutes, and once I found him, I gave him my ID, which was not my passport, but my normal ID. He said that it need the passport, I went back to my house and said since I was in the process of moving I needed to locate it and it would take a few minutes. He said that he wouldn't deliver then, and bluntly left.
Never in my life have I had such a bad experience with a driver.
Ridiculous.

Quite simple.

The delivery quality is bad. It is either that the delivery drivers are lazy (no attempt of calling), or that they are so overworked that they also really don't care. Either way, waited 5 days on an order, to then wait 5 more days (5 days!!), if that's your medication for example what can you do?

Just dissapointed. But yeah, avoid this service.

I should receive my cellphone 2 days ago but it never happened because the delivery guy just decide to skip my house and say that he could not reach at me when I was here waiting for him. Then I put my complaint here, the company recommended me to send an e mail to try to check what's going on, I did and 2 days later still any answer. They cancel the order and I still waiting they give back the phone to T mobile then I can place a new order, how unprofessional and lazy and slow could be this company? the worst service ever, If you could choose your delivery company please dont choose AMP GROEP, Is really awful.

Made an appointment with them to get a cellphone at my place, However, they never came to my door, I called them and they just say the driver already pass by my house and just left a message in the letter box that they couldn't reach me. I check the box mail and nothing there, as I made the appointment at the specific day and time I ask them If I could pick up my package at some point, answer: No, you should reschedule the appointment in 5 days just coz their delivery personal is too lazy or has not time to deliver all the packages and just leave notes lying about their job performance because it's quicker and easier. After the call to customer service the delivery guy just cancel my order instead to fix his bad performance. could this be more awful? what kind of company is this one? why is this happening so often? according to the reviews here it seems that this company just love to play with people's time. Now? Where my phone is dear AMP? will I get it some day? or should I reach myself the driver to beg for my stuff?

Customer service is hell as well. Really bad experience with this company so whenever having the possibility to choose a delivery service - DO NOT CHOOSE AMP groep!

Very efficient! Email service was very easy and the person came within the exact window they stated and with a timer. The service person was friendly and everything went smoothly.

I had an identity verification procedure with AMP Groep 5 weeks ago. The identification procedure was a part of the process of getting the ABN AMRO bank account. I met with the courier, everything went fine. However, i had not received my card so far (I know this should be referred to the ABN). However, when I called the bank they said that they do not have my data in the system, and referred to the possibility of being scammed for passport by the worker of your company.
Could I get more explanation on this?

Verification service required, AMP in action:

- Scheduled appointment
- AMP Missed appointment
- AMP wrote that I missed the appointment (strongly worded)
- AMP Rescheduled appointment
- AMP Cancelled appointment due to missing documents at AMP
- AMP Apologized for balls-up and offers free (more expensive) slot
- AMP Rescheduled appointment - Free slot now costs €3,50
- AMP Quality states that they will add a note so I do not have to pay €3,50
- AMP Reschedules appointment - Free slot still costs €3,50
- Pfff

AMP Group, should validate their own procedures.

Cannot recommend at all.

Made an appointment with them to get a delivery. However, they never came to my door, just left a message in the letter box that they couldn't reach me. So in the end their delivery personal is too lazy (or has too much time) to deliver all the packages and just leave notes because it's quicker.

Customer service is hell as well, probably they have only one person sitting there, because it is almost impossible to reach them at all.

So whenever having the possibility to choose a delivery service - do not choose AMP groep!