Audika Reviews 

22,829
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making them feel at ease and well-informed throughout their visits. Many highlight the excellent service, noting thorough assessments and efficient processes that are tailored to individual needs. People are particularly satisfied with the product's effectiveness, with many experiencing significant improvements in their hearing and comfort from their new aids. However, some customers also noted issues with aftercare, including delays in aid repairs and problems with associated apps. A few people also felt that trial periods for hearing aids were not offered or that they experienced unexpected sales pressure during their visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the thoroughness, friendliness, and knowledge... See more

User experience

Customers consistently report positive experiences with the user experience, often describing every visit as... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the improved hearing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Everything about the experience from the pre assessment through to discharge couldn't fault anyone. All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the sam... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more



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4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,829)

4,807 reviews in the last 12 months

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Rated 5 out of 5 stars

Change of name to Audika does not change the most helpful Staff in Warrington Branch.

Change of name to Audika does not appeared to have changed the Warrington Branch formerly known as Amplifon with regards to their enthusiasm, dedication to the job, professional knowledge, and patience. There is nothing to much trouble, make a call, Receptionist always helpful even with new Audika system and both the male and female Optometrists there offer advice without being pushy. I do think the high prices are unaffordable to most is many areas of the North West the only alternative is through the NHS. Since seeing the £3-4K pricing, being retired I really cannot see myself and wife affording 8K pounds, sorry. Perhaps a mid price range with the rechargeable system and your 18months free credit charges may make a huge difference to your sales. Must cost thousands to have a name change as I have experience with this.

July 24, 2026
Rated 5 out of 5 stars

Excellent, friendly service

Nicky was excellent. She explained everything without ever making me feel like she thought I was daft. Great to be able to get a free hearing test. Whilst the tests showed that I have mild hearing loss, Nicky advised that unless I was really struggling in social situations, she wouldn’t recommend hearing aids at this point. I booked in for another test in a year’s time. Great environment - not salesy at all, and I feel reassured that I have a baseline so I can see whether things are deteriorating over the next few years.

July 24, 2026
Unprompted review

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