I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more
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Customer care at the highest
Customer care at the highest. Everything explained and suggestions offered.
Good communications and clear pricing
The lady who conducted my test was very clear about all of the costs and what type of hearing aid was suitable for me with clear explanations of each type
Helpful and Knowledgable Staff
Both David and Theresa were wonderful. Everything was clearly explained.
Excellent service.
Was seen immediately on arrival.
Pleasant chatty, personable and informative audiologist Liam Colclough.
Entirely satisfied with the outcome of this checkup.
Hearing at its best
Very professional and discreet in identifying your requirements.
Nothing ever seems to be too much trouble.
Not the cheapest, but in my ears the best 🙏🤩
Staff is very knowledgeable and convincing
Very knowledgeable and convincing cooperative
All test were very well explained and…
All test were very well explained and in a friendly professional manner.
This was at the Perth office.
The Audiometrist I saw was very…
The Audiometrist I saw was very thorough and helpful.
She explained each step of the examination with patience. She also answered all my queries.
Very disappointing
Arrived for appointment as arranged, at rather down-at-heel shop-front. Rang the bell - 3 times - and waited in the (very) hot sun for about10 minutes. Eventually thumped on the locked door, a minute or two later, someone let us in. I explained how long we'd waited, and that we'd rung the bell three times; Oh yes, said the audiologist, the bell's broken. Unbelievable.
Always a warm welcome
I’m always greeted with a warm welcome.
The service is excellent and all my questions answered.
Even the reminders are numerous and some by phone. It’s a nice human interaction.
5 stars for Reetal Jani, but prices are too high.
5 stars for Reetal Jani, the hearing specialist there - she certainly knows her stuff. I was rather disappointed to hear that Audika hearing aids are only considered to last from 2 to 4 years, and that the newer aids now cost around GBP6,000. Quite an expenditure over a short time scale. My original aids had developed a fault that Reetal couldn't mend and I now face a repair bill of GBP180 for their repair.
I felt that my check up was not so…
I felt that my check up was not so thorough as I have been used to with Hidden Hearing.
Also my hearing aids need ‘tweaking’ which was always done at time of my appointment with Hidden Hearing but with Audika I have to go back with my own charger! Being 81 it is not very convenient, surely there should be a charger on site.
The staff are amazing and always make…
The staff are amazing and always make the experience relaxed.
It all depends on the person conducting…
It all depends on the person conducting the test and applying these results to the product. My new aids solved my problem.
Thanks
Friendly helpful staff no pressure very…
Friendly helpful staff no pressure very informative would buy but unfortunately outside my price range
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