Audika Reviews 

22,923
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making them feel at ease and well-informed throughout their visits. Many highlight the excellent service, noting thorough assessments and efficient processes that are tailored to individual needs. People are particularly satisfied with the product's effectiveness, with many experiencing significant improvements in their hearing and comfort from their new aids. However, some customers also noted issues with aftercare, including delays in aid repairs and problems with associated apps. A few people also felt that trial periods for hearing aids were not offered or that they experienced unexpected sales pressure during their visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the thoroughness, friendliness, and knowledge... See more

User experience

Customers consistently report positive experiences with the user experience, often describing every visit as... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the improved hearing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Everything about the experience from the pre assessment through to discharge couldn't fault anyone. All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the sam... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,923)

4,502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hearing at its best

Very professional and discreet in identifying your requirements.
Nothing ever seems to be too much trouble.
Not the cheapest, but in my ears the best 🙏🤩

July 4, 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing

Arrived for appointment as arranged, at rather down-at-heel shop-front. Rang the bell - 3 times - and waited in the (very) hot sun for about10 minutes. Eventually thumped on the locked door, a minute or two later, someone let us in. I explained how long we'd waited, and that we'd rung the bell three times; Oh yes, said the audiologist, the bell's broken. Unbelievable.

July 24, 2026
Rated 5 out of 5 stars

Always a warm welcome

I’m always greeted with a warm welcome.
The service is excellent and all my questions answered.
Even the reminders are numerous and some by phone. It’s a nice human interaction.

July 25, 2026
Rated 3 out of 5 stars

5 stars for Reetal Jani, but prices are too high.

5 stars for Reetal Jani, the hearing specialist there - she certainly knows her stuff. I was rather disappointed to hear that Audika hearing aids are only considered to last from 2 to 4 years, and that the newer aids now cost around GBP6,000. Quite an expenditure over a short time scale. My original aids had developed a fault that Reetal couldn't mend and I now face a repair bill of GBP180 for their repair.

July 24, 2026
Rated 3 out of 5 stars

I felt that my check up was not so…

I felt that my check up was not so thorough as I have been used to with Hidden Hearing.
Also my hearing aids need ‘tweaking’ which was always done at time of my appointment with Hidden Hearing but with Audika I have to go back with my own charger! Being 81 it is not very convenient, surely there should be a charger on site.

July 25, 2026

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