I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

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For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk

Great Offers On Guitars, Synths & More
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My first online bass purchase...
My Sire Z3 arrived when expected and in perfect condition. All I had to do was drop the action, tune up and I was ready to go.
This was my first online guitar purchase, so I was a little apprehensive. But my faith in Sire and Andertons was justified.
Loving the Z3!
Problem in paying resolved.
I had a little trouble placing the order on line due to the page freezing while I was trying to pay.
My mind was quickly set at ease, once I had spoken to the store via a phone call.
I was assured that I wouldn’t end up paying twice, resulting in the transaction going through without a hitch.
Efficient all the way
Good communications, excellent website. Packaged well. Arrived in stated timescale.
Had a problem with original Behringer…
Had a problem with original Behringer speaker supplied and the issue was dealt with immediately and with no fuss, no questions asked. New speaker arrived within a couple of days. Now that's great service!
Usual great service
Andertons usual great easy service. package arrived when expected and in safe packaging
Really good communication and this…
Really good communication and this product is also really good quality
Delivery on time
Delivery on time, took advantage of instant free credit, great company to deal with.
The purchased item was very well boxed…
The purchased item was very well boxed in, package arrived very quickly and sound and safe, the pedal sounds awesomely well, short but painless communication, thank you.
I Have just received my new guitar
I Have just received my new Alvarez guitar which is wonderful to play, I only ordered it yesterday, amazing service. product description was absolutely on the money. so thank you!
Captain your crew did well.
Brilliant. Could be even better.
Brilliant, great offer. There is always someone at the end of the phone to help. Andertons are my number 1 go-to for musical equipment.
Just a bit awkward about extending a warranty period for one of the things I ordered that I could not use/test until something else arrived from elsewhere. Thought they would extend it as it was a genuine request and my time was running out. Fortunately the other gadget arrived in time and everything worked well together.
Might be worth considering a bit of leniency for loyal customers. But maybe I was being a bit cheeky. John.
If you want the best Anderton’s is the name you should seek
Anderton’s are No 1 for their services,maybe not 100% in everything they do but they achieve 99% overall.
Great prices Fast postage
always excellent customer service.
always excellent customer service.
friendly and polite
you never feel hurried there
just bought a taylor acoustic! its the best
Fast Customer service
I ordered an East Coast guitar however after placing the order I realised that I had ordered the wrong model. I emailed customer services straight away with my error and the following morning they replied and amended the order to the correct guitar.
Simply the best
Very professional service from people who clearly enjoy what they do. Will definitely buy from Andertons again. Other music equipment retailers simply can’t compete. A first class order experience.
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