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Andertons Music Co. Reviews 

2,605
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and the wonderfully diverse selection of musical instruments available for purchase. Consumers also appreciate the competitive prices, fast delivery times, and securely packaged items received. Though some customers noted occasional issues, such as receiving products with minor structural faults, missing free promotional items, or instruments requiring extra setup. Some reviewers were also dissatisfied with unexpected delivery delays, poor communication problems with couriers, or unusually high return shipping charges. However, many people mention that the support team is generally quick and helpful to resolve these problems when they happen.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a massive selection of instruments and... See more

Delivery service

People report positive experiences with delivery service, highlighting speedy arrivals and great... See more

Service

Customers had positive experiences with service, noting that staff are helpful, professional, and go above... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, helpful, and... See more

Price

Users describe positive interactions with price, consistently highlighting excellent deals, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really cool shop and service was outstanding. We went shopping for a digital piano as our daughter will be starting lessons. They directed us towards something sensible and reasonably priced (no upsel... See more

Rated 5 out of 5 stars

Andertons are a great place to buy an instrument. I had some issues when I bought a guitar with them, albeit a cheap one, so I fired off an email and they called me within the hour to discuss my issu... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,605)

1,908 reviews in the last 12 months

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Rated 5 out of 5 stars

”What made the experience great?”

”What made the experience great?”
I got the last one. Wanted 2 but…🫠
Great cab for playing at quieter levels neighbours appreciate as the 8” speaker cuts the lows.
Great shop, good deals.

August 2, 2026
Rated 5 out of 5 stars

Andertons are Ace!

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck.

Support family owned small businesses wherever possible.

Billionaires do NOT need more of your hard earned cash.

August 8, 2026
Rated 5 out of 5 stars

I have found that the staff at…

I have found that the staff at andertons have the right experience to help when you go to buy your music gear especially the guitar department when I was looking for a Gibson R4 they sorted out one for me and they were very good in getting it ready for me and so I went back a few weeks later on bought an R6 the staff have great experience and are very knowledgeable thank you anderton's I will be back again great service.

August 1, 2026
Rated 5 out of 5 stars

Damaged in transit but Andertons CS sorted it super-fast!

Bought something from them that was sadly damaged and broken in transit, the Customer Service and replacement item turn-around was astounding! Reported the issue on a late Friday afternoon and had the replacement delivered and damaged item picked up for return on the Sunday morning.

Customer service when it really matters is when you know it's a great company to deal with.

July 24, 2026

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